7 Replies Latest reply: Mar 8, 2013 8:56 AM by skernsy
crowjm Level 1 Level 1 (0 points)

Somehow I deleted all the printers from my computer and cannot add them back. Neither one of them has a USB connection and both drivers are already installed. The add printer window does not list either printer in the "printer name" column and will not let me search for printers. Does anyone know how to fix this?


Mac OS X (10.6.8)
  • baltwo Level 9 Level 9 (61,985 points)

    In the Print & Fax prefPane, CONTROL-click in the left-hand window when in the Print tab. That gives you a Reset Printing System option. Do that and then click on the plus sign below.

  • crowjm Level 1 Level 1 (0 points)

    I did the reset thing (which is how I deleted all the printers in the first place) and then clicken on the +. There are still no printers listed and it still does not show any results for my searches. Any other ideas? This is on my computer at work and we are at a standstill until we can get this fixed.

  • crowjm Level 1 Level 1 (0 points)

    Someone mentioned that I would have to connect printers by using the IP address option...something about Apple Talk no longer being supported. Is that true? How would I do that?

  • baltwo Level 9 Level 9 (61,985 points)

    Sorry, I don't know since my printers are hooked up USB and always show up. Do search in these forums for get printer IP address.

  • PAHU Level 6 Level 6 (15,710 points)

    crowjm wrote:

     

    Someone mentioned that I would have to connect printers by using the IP address option...something about Apple Talk no longer being supported. Is that true? How would I do that?

    It is true. AppleTalk is not supported in 10.6. So you will need to manually add the printer by selecting the IP icon - instead of the Default icon - and selecting one of the available protocols, such as HP Jetdirect or LPD.

     

    What you will need to know is the IP address of the printer. If there are others in your work place still printing to the printer, one of them should be able to print a network configuration page, or Windows test page if they are using Windows, and this will give you the IP address of the printer.

     

    With the IP address available, open Print & Fax and click the plus button to add. From the Add Printer window, click the IP icon and change the Protocol menu to HP Jetdirect-Socket. Enter the IP address of the printer. Leave the queue name blank (from memory it will not be available). Change the Name to something more meaningful than the IP address and if you want to enter something in Location you can. Then in the Print Using menu, drop it to Select printer software and browse to the supporting PPD for the printer. Click OK and then click Add to complete the queue creation.

     

    Hope this helps. Reply if you need more assistance.

  • baltwo Level 9 Level 9 (61,985 points)

    Thanks for popping in and providing the expert advice.

  • skernsy Level 1 Level 1 (0 points)

    I also have no printers listed after I've "Rest the Printing".  I've tried adding my printer with the IP address, but I get the message, "Unable to verify the printer on your network".  Now what?

    I have a MacBook Pro, OS Mountain Lion with an HP Photosmart C4500 Series printer.

    It used to work fine, but now it can't find the printer.

    Any other suggestions?

    Thanks!