iPod Touch 4G - Cannot Connect to iTunes Store from AppStore App

Question

Level 1

0 points

iPod Touch 4G - Cannot Connect to iTunes Store from AppStore App

I have three iPod Touch 4G in the house. All running 5.1.1 iOS. Mine (that I use everyday, can access the App Store and Updates just fine. My wife's iPod (which hasn't been used for a few weeks) cannot access the App Store, Updates without the error "Cannot Cannect to iTunes Store". Both are using the same network router on WiFi. Both have internet access and I can browse on both just fine. All other functions of the App Store app work fine EXCEPT Updates.

She did have 7 updates initially and I went to iTunes under Apps and UPDATED them all with an exception, one of them downloaded but failed to show "downloaded" it still says "update" on a little tag. This makes me think that something is "stuck" in queue within iTunes Store for that account.

I have tried EVERY fix mentioned that I can find and this simply makes no sense. 😕

Thanks in advance for any help you can give.

iPod touch, iOS 5.1.1

Posted on Sep 12, 2012 8:51 PM

Reply

Answer 1

Sep 13, 2012 10:51 AM in response to ZoonORama

Make sure you wi fi connection is strong enough, it should work. I had the same problem as well but I get closer to my wi fi signal (not too close) just to get 3 bars and then try going to the AppStore - App. If it still doesn't work then sorry for me to waste your time.

Reply

Answer 2

ZoonORama Author

Level 1

0 points

Sep 13, 2012 11:20 AM in response to ZoonORama

Actually this was solved. I found a thread that detailed what to do to fix it and it worked for me.

Essentially, double-click the main button and shut down the App Store (if running)

Go to "Settings", "General" and "Date & Time"

Change the date (turn OFF "Automatic") to WAY in the future (like 2025)

Then back out of settings by using the button in the upper left (so settings are saved)

Now, open the App Store and click quickly on something OTHER than Updates

Now click on Updates - you should get a security warning

Without closing the App Store, go back to Settings, General, Date & Time and set the date back to "Automatic"

Again, back out of the settings to save the date information

Now go back to the App Store and it should load the Updates tab properly. You may need to re-enter credentials.

That fixed it for me. Thanks to HOLEPUNCH for the fix.

Reply

Answer 3

MaryFDM

Level 1

0 points

Sep 18, 2012 9:35 AM in response to ZoonORama

Thank you SO MUCH!! This fix worked for me. I have been trying for weeks to find a solution--even calling Apple Support -- with no help. THANK YOU< THANK YOU

Reply