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itunes 10.7.0.21 on windows 7 64 bit

I installed the latest itunes version 10.7.0.21 on windows 7 64bit and now I cannot open itunes. Any suggestions?

Posted on Sep 13, 2012 7:44 AM

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Posted on Sep 13, 2012 10:59 AM

Even I am on WIndows 7 , but 32 bit. But this keeps crashing.


Kindly let me know if you find the solution.

43 replies

Sep 15, 2012 3:25 AM in response to danielr7z

If you manage to stop the connection to Apple Store home page (change fast to music library, for an example) right after iTunes start, you can keep iTunes open.


Select music library and close iTunes. Next times you launch it, no connection to Apple Store is performed and iTunes opens again at music library.


Once there, just after opening iTunes, if I try to connect to Apple Store home page again, a new crash occurs. To avoid that I do the following:


Right after I open iTunes again (music library appears), go to Ping, then iTunes connects normally. If afterwards I try to go to Apple Store home page again, it loads with no problems.



Note that if you close iTunes while in the Apple Store home page, next time you launch it the problem will happen again.

Sep 15, 2012 8:07 AM in response to bsangha66

I haven't installed it yet, but I know Apple has been having server issues and many people on both Mac and PC have either not been able to download iTunes via software update or the web site or it just crashes. I would wait maybe a week after iOS 6 before updating anything to give the tech sites enough time to report a problem before it happens to you.

Sep 20, 2012 12:22 AM in response to bsangha66

Hi All, I work in IT, and I've spent almost an entire day trying to uninstall, reinstall, work around etc.

as I experienced the similar issue, and not only that itunes wouldn't open, but also, I had a lot of trouble

trying to uninstall / reinstall.


Finally, I extracted the .msi files out from the itunes64setup.exe file to try to

delve a bit deeper into the root cause of the issue.


Right clicked on itunes64.msi.


Selected "Troubleshoot Compatibility".


You will never guess what came up next :-


"Issues Found - Incompatible Application Detected",

with the yellow triangle of death.


Methinks the latest version of iTunes has a bit of work to be done on it...

Sep 20, 2012 2:27 AM in response to bsangha66

seems this version of itunes is a buggy one. When I started the 10.7.0.21 on my Win7 64-bit (German), I could only see the frame of the itunes window (empty window in an aero glass style). Then I tried to start itunes in Compatibility mode (I'm using the mode for xp sp 2) and now it is working. I guess this is not the way how it should work, but at least I can use itunes now...


http://windows.microsoft.com/en-US/windows-vista/Make-older-programs-run-in-this -version-of-Windows

Sep 20, 2012 11:48 AM in response to bsangha66

I seem to be having the same issue. I'm on Win 7 x64, iOS6 for iPad and iPhone 4S and itunes 10.7 (downloaded yesterday/today). I've tried unistalling and reinstalling all apple software on my PC and running iTunes in compatability mode (both Windows 7 mode and XP SP2 and SP3).


From what i can tell, it almost seems that even though the install if for 64 bit, its still only running as a 32 bit program but trying to call additonal memory (memory leak?). I have 8 Gb ram in my PC but itunes seems to cause it to peg out at the 3 Gb limit (32 bit windows memory limit). Unless i'm missing something or just didnt notice this before, task manager seems to confirm this as it lists the itunes process as itunes.exe *32.


It seems to start off the sync normally, but gets hung up when transfering purchases (apps that were updated on my iphone/ipad instead of through itunes). It appears that the download of the apps works but gets hung up when it's validating the file. The same thing happens when clicking "Update Apps".


I'm glad to see that it's not just me having this problem. Hope there's a patch coming soon.

Sep 20, 2012 4:22 PM in response to PeterV.

I tried running in Compatibility mode (Windows XP SP3) and it now works! I'm not getting an exception when I hit the iTunes Store anymore. Note: I haven't tried to buy anything or sync with this particular computer and installation of iTunes, but I can preview songs and view different media in the store.


Regardless of the workaround, I hope they release a patch ASAP.

itunes 10.7.0.21 on windows 7 64 bit

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