Previous 1 2 3 Next 43 Replies Latest reply: Nov 17, 2013 10:44 PM by RajuRaghu
bsangha66 Level 1 Level 1 (0 points)

I installed the latest itunes version on windows 7 64bit and now I cannot open itunes. Any suggestions?

  • Vvinay Level 1 Level 1 (50 points)

    Even I am on WIndows 7 , but 32 bit. But this keeps crashing.


    Kindly let me know if you find the solution.

  • danielr7z Level 1 Level 1 (0 points)

    Same here. iTunes crashes when I open it and it tries to connect to Apple Store main page.


    Apple Store main page panel is black, and then Windows crash dialog for the application appears.

  • danielr7z Level 1 Level 1 (0 points)

    If you manage to stop the connection to Apple Store home page (change fast to music library, for an example) right after iTunes start, you can keep iTunes open.


    Select music library and close iTunes. Next times you launch it, no connection to Apple Store is performed and iTunes opens again at music library.


    Once there, just after opening iTunes, if I try to connect to Apple Store home page again, a new crash occurs. To avoid that I do the following:


    Right after I open iTunes again (music library appears), go to Ping, then iTunes connects normally. If afterwards I try to go to Apple Store home page again, it loads with no problems.



    Note that if you close iTunes while in the Apple Store home page, next time you launch it the problem will happen again.

  • superiormac Level 1 Level 1 (5 points)

    I haven't installed it yet, but I know Apple has been having server issues and many people on both Mac and PC have either not been able to download iTunes via software update or the web site or it just crashes.  I would wait maybe a week after iOS 6 before updating anything to give the tech sites enough time to report a problem before it happens to you.

  • erinnv007 Level 1 Level 1 (0 points)

    I'm having the same problem. I've updated to and now I can't open iTunes. The default page is the iTunes store, but anytime I try to click the mouse on the Library or anything else, it just seems to crash faster. I'm not able to launch it at all.


    If anyone finds a solution for this, please post it. Thanks!

  • Mahkn0 Level 1 Level 1 (5 points)

    Same here...

  • Dweep777 Level 1 Level 1 (0 points)

    Hi All, I work in IT, and I've spent almost an entire day trying to uninstall, reinstall, work around etc.

    as I experienced the similar issue, and not only that itunes wouldn't open, but also, I had a lot of trouble

    trying to uninstall / reinstall.


    Finally, I extracted the .msi files out from the itunes64setup.exe file to try to

    delve a bit deeper into the root cause of the issue.


    Right clicked on itunes64.msi.


    Selected "Troubleshoot Compatibility".


    You will never guess what came up next :-


    "Issues Found - Incompatible Application Detected",

    with the yellow triangle of death.


    Methinks the latest version of iTunes has a bit of work to be done on it...

  • PeterV. Level 1 Level 1 (0 points)

    seems this version of itunes is a buggy one. When I started the on my Win7 64-bit (German), I could only see the frame of the itunes window (empty window in an aero glass style). Then I tried to start itunes in Compatibility mode (I'm using the mode for xp sp 2) and now it is working. I guess this is not the way how it should work, but at least I can use itunes now...


  • superiormac Level 1 Level 1 (5 points)

    I updated my iPod touch to iOS 6 but have not updated iTunes to 10.7 and found that version 10.6 of iTunes will recognize and sync with my iPod fine (even shows that it is OS version 6).

  • Mugzy26 Level 1 Level 1 (0 points)

    I seem to be having the same issue.  I'm on Win 7 x64, iOS6 for iPad and iPhone 4S and itunes 10.7 (downloaded yesterday/today).  I've tried unistalling and reinstalling all apple software on my PC and running iTunes in compatability mode (both Windows 7 mode and XP SP2 and SP3). 


    From what i can tell, it almost seems that even though the install if for 64 bit, its still only running as a 32 bit program but trying to call additonal memory (memory leak?).  I have 8 Gb ram in my PC but itunes seems to cause it to peg out at the 3 Gb limit (32 bit windows memory limit).  Unless i'm missing something or just didnt notice this before, task manager seems to confirm this as it lists the itunes process as itunes.exe *32. 


    It seems to start off the sync normally, but gets hung up when transfering purchases (apps that were updated on my iphone/ipad instead of through itunes).  It appears that the download of the apps works but gets hung up when it's validating the file.  The same thing happens when clicking "Update Apps".


    I'm glad to see that it's not just me having this problem.  Hope there's a patch coming soon.

  • erinnv007 Level 1 Level 1 (0 points)

    I tried running in Compatibility mode (Windows XP SP3) and it now works! I'm not getting an exception when I hit the iTunes Store anymore. Note: I haven't tried to buy anything or sync with this particular computer and installation of iTunes, but I can preview songs and view different media in the store.


    Regardless of the workaround, I hope they release a patch ASAP.

  • KMP4 Level 1 Level 1 (0 points)

    So glad I found this thread as I was just about to update to iTunes on a Windows 7 64-bit set-up....definitely won't be doing that now...

  • Apples10 Level 1 Level 1 (0 points)

    Same OS - same problem. Compatibility mode is no help.

  • amolyneaux Level 1 Level 1 (0 points)

    I got it to work for me by going into the start menu and running msconfig. From there, I disabled bonjour, and MobileMe, and also disable iTunes from the start up section. Then when I rebooted, iTunes fired right up for me.

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