I own an ipod shuffle 3rd generation, the kind with the control buttons on the earbuds. I was listening to it one day and went to change the song, but the buttons refused to work. The volume level is also stuck. Is there anything I can do to get it to work again? Or do I have to buy a new pair of earbuds?
iPod shuffle
There are a few things you can try. The first is to simply reset the Shuffle as it may be the cause of the issue.
Otherwise, also make sure that the earbuds are plugged all the way in and that the white part of the headset is flush with the body of the Shuffle.
If possible, use another set of earbuds to see if they work okay. If they do, we know its the headset that is the problem and from there you'll need to take the necessary steps to replace them.
B-rock
Thanks. I did reset it, but the buttons would still not cooperate. I am going to have to get a new pair of earbuds. Thank you anyway!
It might not hurt to do a full restore of the Shuffle in iTunes as well to make sure that the issue isn't the result of a software error/glitch or corrupted data.
Restoring iPod shuffle to factory settings
Sounds good. Let us know if the new earbuds take care of the problem! 🙂
B-rock
There is a replacement program in operation for these headphones as apple is aware of the intermittent problem.
There is however a two year limit on the replacement
Why do the buttons on my earbuds not work?
