Business emails in Inbox deleted on Iphone also delete from Outlook Inbox on Computer

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Business emails in Inbox deleted on Iphone also delete from Outlook Inbox on Computer

There are numerous discussions regarding the deletion of emails from Outlook on the computer when they are deleted from the iphone, mine being a 4s. I have two email accounts set up on my iphone. One setup in Other for my personal domain email account and the other is setup through Exchange for my business email that interacts with my Server. True there is an Advanced setting for my personal email account but there is not an Advanced setting for my business email. I have tried setting the Synch setting for my business email account on the iphone to 2 weeks. Unfortunately the Push setting defaults to the Inbox and you cannot uncheck Inbox on the iphone.

There is no setting for my business email to tell it not to delete from the iphone. I have actually had my iphone next to me deleted the email from my business Inbox on my iphone and watched it also delete from my Inbox in Outlook on the computer.

What do we do to stop business emails from being deleted in the Outlook Inbox when deleting them from the iphone? Please advise of the correct settings and how to get to it when there is a business email set up on the iphone that is on an Exchange Server that when the email in the inbox on the iphone is deleted that it doesn't delete from the Inbox in Outlook on the computer.

Thanks.

iPhone 4S

Posted on Sep 13, 2012 4:49 PM

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Answer 1

Sep 13, 2012 4:53 PM in response to CORobert

All server stored mailboxes with an Exchange or IMAP account are kept synchronized with the server with each email client used to access the account.

There is no setting in Outlook or with the iPhone's Mail app to prevent this. This by design and intention with an Exchange or IMAP account.

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Answer 2

Jeq2

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Jan 24, 2013 9:49 PM in response to CORobert

The blackberry had an easy setting to do this by choosing 'conflict override by computer' or similar so that exchange folders could be used and email on the mobile phone could be deleted while it remained on the computer for storage and reduced clutter on the mobile. So it is possible and just cannot be done on the iPhone. I have just switched from blackberry to iPhone and It not the only 'business unfriendly' issue I have found.

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Answer 3

Jeq2

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Jan 24, 2013 9:54 PM in response to Jeq2

It is also very hard to type on the keypad especially when the iPhone tries second guessing what I want to write!! Need to turn off autocorrect.....

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Answer 4

Jan 25, 2013 4:25 AM in response to Jeq2

It is possible with a Blackberry due to RIM's dedicated email delivery service. The Blackberry's email client does not communicate direct with the Exchange Server with an Exchange account or direct with the incoming mail server with any email account.

It is not possible with an email client that communicates direct with the Exchange Server such as with the iPhone's email client, with the Android email client, and with the Windows mobile email client. This is possible with the Blackberry's email client and dedicated email delivery service only which is going out of business unless RIM ends up being purchased by another company.

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