FREE Lightning to 30-pin adapter included with iPhone 5 (UK)

http://store.apple.com/uk/browse/home/shop_iphone/family/iphone/iphone5#in-the-b ox

What’s in the box?

• iPhone 5 with iOS 6
• Documentation
• Apple EarPods with Remote and Mic
• One-year limited hardware warranty
• Lightning to USB Cable
• 90 days complimentary telephone support
• USB Power Adapter

No you do not, at least in the USA:

What’s in the box?

• iPhone 5 with iOS 6
• Documentation
• Apple EarPods with Remote and Mic
• One-year limited hardware warranty
• Lightning to USB Cable
• 90 days complimentary telephone support
• USB Power Adapter

Confirmed by Apple Business Sales UK that there is NOT an adapter in the box and this is an error on the Apple Store Website. Apparently it's been escalated to 'Senior Management' but the item is still showing as posted by the OP several hours after reporting.

I'm just on the online chat with a "Specialist" now, and they say otherwise - they say it is included! I'll post screenshots as soon as I'm done.

Edit: Screenshots:

I don't think they actually know...

Accidentally closed the window! Gonna go back on and clarify further...

This isn't about entitlement. This isn't even about me thinking that they SHOULD give an adaptor with every iPhone 5. This is about a legally binding (in UK law) offer of sale that specifically listed the adaptor as included.

If they had not listed it, I would not expect it (or feel entitled to it in your parlance). But they did list it, so I actually am "entitled" to it under UK retail law. They have two legal options in UK law, to either supply the item or to give a full refund. Giving the refund will cost them more than giving the item... yet it is still the option they have chosen to take.

Clearly they do not WANT my custom. I'm entitled to do what I like in response.

I was mislead by this and I feel let down by Apple's response - they also drew my attention to the E&OE clause on their website.

Returning the unit isn't an option for me as I have purchased some expensive software that is locked to the specific phone. I also suspect that people who have new phone contracts may have difficulty ceasing them. I don't suppose many would persue this option anyway.

Apple also had an opportunity to clarify this by email to the customers who had pre ordered during the time misinformation was posted on their web site.

All in all I feel for the first time that Apple are not being the honourable company I had previously regarded them as, having admitted that they mislead their customers. I know Apple has an increasingly bad reputation in terms of their litigation and business practices with other companies/competitors but they have always seemed fair with their customers... no more it seems. A sign of the changing times at Apple.

A shame as Apple invest so much time and $$$ on branding... and then let such a small thing damage it.

The same thing happened to me and I am persuing with Apple, but currently have had no reply.

You are quite correct as regards your legal options:

Faulty goods, no acceptance

If the item does not conform to contract (is faulty ) for any of the reasons mentioned previously, and the customer has not accepted the goods, the law says the customer is entitled to:

reject the goods and claim a full refund, or

request a repair or replacement if that is the customer's preferred option.

(Source: http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexp lained)

I don't want a refund, so they need to supply the missing adapter it's as simple as that. It's not as if they can't afford it, they've got over $100 billion in the bank!

I purchased my iPhone 5 while this was on display. I THOUGHT I was getting a 30-pin to Lightning connector. This morning, when my iPhone 5 arrived, there wasnt one included. I called Apple - and their response was to return the phone for a full refund.

They would rather take the cost hit of shipping the phone to me, and collecting it, than give me a £25 accessory, which legally, they made a contract to sell me.

I have been a Mac user for 22 years. I have converted seversl people to Apple.

I currently own an iMac, a Mac Pro and an iPad. I have had every version of the iPhone.

Today I stop being an Apple consumer. And as my devices die, I'll stop being an Apple user.

Okay, so, second attempt:

1: 2: 3: 4:

This has just been removed from the UK Apple Store website.

That's not nearly enough. You should refuse to get within 100 meters of an Apple store, change the channel of any TV show advertising Apple, burn any magazines with Apple ads (or rip them out if in an office waiting room), spit at the mention of Tim Cook's name, from now on say "an orange a day keeps the doctor away", and never eat apple pie again.

LONG LIVE ENTITLEMENT!

I can understand expecting them to honor what they stated, but like you said, they offered you a full refund, which is an option of theirs by law. It is your choice to stop doing business with them, which seems a bit extreme to me, but it is certainly your choice! 😊 I would think it would be easy for them to go ahead and send the adapters to those people who saw it, but who knows?

But yeah, there are a lot of smartypants d***s on here who find themselves to be much more amusing than anybody else does. 😁 Hey, as long as they're easily amused.

I agree with this. Apple being a premium brand has been providing substandard equipmnt for a while. The iPhone was groundbreaking but now every phone has caught up and suprassed the iPhone. We buy the latest iPhone because Apple cunningly makes the software that you buy, only work on this device. No problem with that per se but when you know that people spend huge amounts of money on peripherals and then you change the interface, you should really provide a free or at least cheap solution.

Apple are bullies and this is pure gouging.

I'll be making th switch. It's a substandard product anyway. Just because it's pretty, doesn't make it any good.

Is this it: http://store.apple.com/uk/product/MD823/lightning-to-30-pin-adapter ?

It looks like you only get it get the cable, not the adapter in the box.

The adapter is a separate product that you can order if needed for £25.00.