I have just updated itunes to 10.7 and now my videos and flims will not play. I get a message saying itunes has stopped working. Can you help

Open your QuickTime control panel (either via the Control panels, or by going "Edit > Preferences > QuickTime Preferences" in the Quicktime Player). In the Advanced tab, uncheck Enable Direct3D video acceleration:

... and click OK.

Quit the QuickTime Player if you have it open. Restart the PC and try watching the videos in iTunes again. Do they play now?

That worked for me. Thanks for your help!

🙂 You're welcome. Many thanks for letting us know about your resolution.

This did not work as Direct 3D was already enabled.

The suggestion was to disable Direct3D acceleration.

Did you try disabling it?

This did not help in my case. When I open Itunes, I literally just click on the "TV" tab and iTunes crashes. I never get as far as trying to actually select a downloaded TV show and click to watch.

Just selecting TV Show tab is enough to crash my whole computer.

Thank You!!!!!!!!!! I was about to throw away my computer because of this! Maybe not really, but I was at my wits end. You saved my Family's weekend!

I just did this. Now the movies will play, but the video doesn't play smoothly. I am on a fairly old PC (early vintage Centrino dual core chip). Any suggestions? I mostly want to use my iPad to watch, but am afraid to sync it for fear of losing the ability I had before.

i have the same problem, i disable it but still not working....aby other ideea?

Thanks in advance

P.S. If it's just an issue with the speed of my processor on this PC, I guess I can ignore, since I can always play them on the Windows player if I'm not using the iPad. Should I just ignore for now?

Hmmm. Let's see if we can make a bit more progress.

Try heading back into the Advanced tab in your preferences again. This time, select "Safe mode (GDI only)" and click OK.

Can you get iTunes to watch multiple consecutive videos now, Susana?

This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.

The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.

Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.

Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.

Scott

Actually I still have an issue. It no longer crashes iTunes but now any video playback is really choppy. I turned off the 3D to stop the crash but there has to be another setting that is making the video choppy. Anyone have any ideas?

I turned off the 3D to stop the crash but there has to be another setting that is making the video choppy. Anyone have any ideas?

Head back into the Advanced tab of your QuickTime control panel. This time check "Safe mode (GDI only)" and click OK. Quit the QuickTime Player if you have it open. Restart the PC. Launch iTunes again.

Any better luck with playing video content now?