iPhone 5 AT&T preorder status thread

There is hope for those of you that preordered on the 14th like myself and still haven't received your phone. Mine went from back ordered last night to shipped today. I'll receive it tomorrow. Also got my monthly $300 bill to zero balance thanks to a very nice AT&T rep.

Pre-ordered two black 32's at AT+T store, Friday, 10AM EST on 9/14, got the common "14 to 21 business days" e-mail, BUT... over this past weekend my backorders suddenly went to "0" and within a couple of hours got tracking numbers. One phone was just delivered to me (FedEx, Westchester County, NY, Monday, 9/25, ~1:00PM), the other scheduled for tom'w according to FedEx. About to unbox #1 and play...

Hope this is encouraging to you guys still waiting and that you'll soon be "made whole."

Now hoping that neither of my phones is subject to the "no or super-slow wi-fi" issue that is being widely reported by recipients since Friday. Apparently, from reading many posts on this, the only sure solution is a hardware (phone) swap at an Apple store... And the beat goes on...

Anyway, wishing happy endings for all...

Pinklife, on what basis did you get them to refund $300, since they were not outrageously late getting you the phone, and what was the $300 for?

Thx!!

Like many of you, I ordered before the cutoff and did not receive my phone on launch day. However, I never received a confirmation email of my order made in store. Everytime I asked for updates they couldn't even tell me if it would be processed. So I called customer care and they informed me they could not help me and I needed to contact the store I preordered from. This was on Thursday; I spoke with the manager, he apologized for me not receiving any type of confirmation and informed me he would hold a white 64gb from the stock they received and I could pick it up on launch day. I said ok, that sounds fair. To avoid the rush, I waited until the line was gone and went to the store around lunchtime. The manager I had spoken with was not only gone for the day but he had sold the phone he was supposedly "holding" for me. The rep that assisted me in the store that day said they would be receiving another shipment tomorrow, 9/22, and if they received any white 64's she would contact me. Again, I said ok even though I was furious. 3 o'clock rolls around and still hadn't heard a word from att and decided to call. The guy I spoke with said they had 6 of them in stock so of course, I go there to pick one up and more drama. The rep that day was a complete moron, tried to tell me they couldn't cancel preorders in store and we went back and forth. He ended up calling his manager and his manager walked him through (or tried to) the steps of canceling the preorder. Bottom line, by the time I left the store he had deleted my phone from my account, deleted my unlimited data plan I'd been having for years, told me he couldn't help me and couldn't get me the phone that day and said if I wanted switch my 4 phone lines, 2 hot spots and 2 iPads to Verizon, he'd find the nearest one and give me their address. Many words were said in between these highlights, I took his card and my phone and left. I said "you have a great day, Michael." Spoke with many att reps in customer care to get my data plan back and file an official complaint. Mr. Michael is currently under investigation and turns out he obviously never canceled my preorder since I'm receiving it tomorrow. But my plan is still not back, it'll take a week or so to fix that issue. And that's how I got a $300 credit to my bill. $300 is what I pay per month, by the way.

Good news guys. I've been checking my Premier order status hourly (never changed from "Preorder Processing") until today when I saw a single phone on my doorstep. The order consisted of 3 identical phones (one for me, one each for my mom and dad) but strangely only one has arrived. Does anyone know if it matters what phone number is listed on the phone's receipt/box? In other words, even though its my dads name/number on it, could I still register it for myself? I've been tweeking like a crackhead to get my hands on this phone but my parents couldn't care less. The only reason I'm asking and not simply trying to register it myself is because I don't want to shred open my dad's phone if he's the only one who can use it.

My trip to the AT&T store was unsuccessful but someone at the 5th Avenue Apple Store gave me a tip. He told me to order the phone online with in-store pickup soon after 10pm tonight and I should be able to pick it up tomorrow. He was careful not to say I would definitely get one, but seemed confident I would. So we'll see. They had a sign up saying they were presently sold out but receive new shipments daily. It's a 10 min walk from my job so it's worth a shot. If it doesn't work out I'll just wait until next month when they're available everywhere.

@1 Der. It doesn't matter which line the phone was intended for if you allow att reps to activate for you. Don't turn on the phone until they are done. I actually used their online support team and from start to finish done and activated in 10 minutes. Again don't turn on the phone until they are done.

Pinklife, I'd say you're entitled -- nice you got that for your aggravation...

Just wondering what day did you order your iphones? I also ordered premier and the status has not changed so I'm trying to figure out if it may be possible that I just never get a shipping confirmation... (plus I live in an apartment building at school & it's a pain to get packages)

Any update on thos who ordered in-store versus those who preordered online? Or anyone who ordered on the 16th?

I ordered in store on the 14th. Never received one single email from att. Not one confirming my order, nothing about t&c or shipping info. I just kept checking the website everyday.

I would call them ASAP. I ordered my phone on 9/14/12 before 11:25 a.m. EST. At that time I was quoted 14 - 21 days. I get a response from Premier AT & T wireless confirmed my purchase by 11:31 a.m. For 10 days my order number states it is processing, so when I call AT & T today, they tell me that my credit card was declined even though I have the emailed receipt and confirmation from AT & T Premier. AT & T dropped payments from 9/14/12!!!

I needed to wait 40 minutes today so a CSR could re-run the same credit card that has been on file with AT & T U-verse and AT & T Wireless for 3 years. The service was pretty poor, and then the customer service rep couldn’t tell me if my original order date of 9/14/12 was still good, or was my order going to get pushed out an additional 28 day from today’s date. When I logged in, my new order date is stating 9/24/12 which stunk. Pretty disappointing that the customer service, emails communications, and sales process is so poorly managed. For being a global brand, AT & T is really falling short with service. I would like my original order date to be in effect which means my phone should arrive no later than October 4th. The rep told me it could be 6 to 8 weeks, and if that's going to be the case I will cancel my order and jump ship with both Apple and AT & T. (Galaxy Nexus or Samsung Galaxy 3 will be fine if they can't get it together)

I ordered two 16gb Black iPhone 5s in store(ATT) late in the day in Hawaii on 9/14 which placed my order at just after 12:00 am on the 15th because of the time difference. I have the one email confirming the order but nothing else since. I was also told that ordering from that point would likely be a 14-21 day wait for my order to get to me. I said fine because thats just how things like this go and I was also assured that unless I was willing to wait in line on release day and take the gamble of getting one before they sold out, pre-ordering was the best bet. Well, I didnt want to gamble or wait in lineand I'm fine with that. In fact I'm fine with waiting to get my phone and unlike many others here, I havent called support, or ATT, or Apple once to complain or get a status update(but I have used ATT website to check order status).

The thing that bothers me is the idea that there are still pre-order customers waiting for their phones and in many cases, people that ordered it much earlier than myself, when these stores are still bringing in stock of iphones to sell to walk in customers. Now, I think for Apple thats acceptable because they're apple and this is their product to show off and have to sell in store to an extent. However, for the phone companies to make loyal paid-in-full customers wait weeks while anyone could walk in the store and pick one up from their "daily shipments" is pretty ridiculous. It seems simple, bring a few in store for display, but take care of the customers that already paid you before trying to make more sales on the side. I know that a local Radioshack got a small amount of stock in, but they took care of their preorders with their small stock and only had two iphone 5s in stock for walk in customers.

I'm just as antsy to get my hands on the new iphone as most here are but because I wasnt able to order one very early, I didnt and dont expect to get one soon, but this business practice is very disconcerting and even though I'm not clear on what Verizon or Sprint are doing with their stock, it really makes me rethink keeping my business with ATT.

Good luck....

Ordered in store at 10:30 EST and was told then that it would be 14-21 days. Never promised any other time but was told it probably would be sooner then what they were quoting. Was in processing for the next week and then this morning I was given tracking numbers and promise of delivery of tomorrow before 3. So...I'm not the type that needs the phone on the first day its released but I do understand everyone's frustration of pre orders not getting filled before the stores start selling it. Doesn't make sense. From where I'm sitting getting the phone 4 days after release date isn't so bad. Never called AT&T, just followed the order and tomorrow it arrives.The system works, it just doesn't seem fair to the preorder customers that are waiting until week 1 or 2 in October to get their phones.

What day did you place your order in store?