1 49 50 51 52 53 Previous Next 2,108 Replies Latest reply: Nov 3, 2012 6:09 PM by Lsuchick2294 Go to original post Branched to a new discussion.
  • 750. Re: iPhone 5 AT&T preorder status thread
    thenk83 Level 1 Level 1 (5 points)

    that not good man. absolutely no good.

  • 751. Re: iPhone 5 AT&T preorder status thread
    Vicpdx12 Level 1 Level 1 (0 points)

    It turnes out the package I was tracking with my phone number was actually my iphone on it's way! I looked it up today and UPS said that my phone that was being held in KY since the 18th left that facility at 3:53 PM and got scanned at my citys main hub at 5:30pm. It also says my iphone should be here by the end of day on the 21st. So Im very excited!

  • 752. Re: iPhone 5 AT&T preorder status thread
    thenk83 Level 1 Level 1 (5 points)

    I spoke with an ATT Chat person about my order. I suggested getting my activation fees waived and she gave me a number to call. Hopefully I can get my activation fees waived for this mess up tomorrow. I'll let you know what happens.

  • 753. Re: iPhone 5 AT&T preorder status thread
    badger19 Level 1 Level 1 (0 points)

    I called AT&T three more times for a glimmer of hope. When I checked online, it said my order is still processing. I call the AT&T number for more information and it says that my order was processed and is awaiting shipment. I told the rep that problem and she told me that I would get my phone tomorrow. I told her I was confused because I have no tracking number and that online it says that my order is still processing.

     

    She said that due to overwhelming demand that not everything has been updated and she apologized that I didn't get an E-mail confirmation or tracking number. She told me to go by what the order status on the phone is then by the online one because its more accurate. I do not know what to believe because all the other reps I spoke with told me that it says that my phone will ship on the  4th. How do their computers say that but hers doesnt? Anyone have the same problem? It gives me a little hope but I know its very doubtful. Hopefully, what she said was right.

  • 754. Re: iPhone 5 AT&T preorder status thread
    Mptpa Level 1 Level 1 (0 points)

    Hi

    I have the same issue and the AT&T rep still tells me that I will get my phone tomorrow since I ordered early, however, I have no status of being shipped and no tracking number. What number did you call? Please advise.  Thanks a lot..

  • 755. Re: iPhone 5 AT&T preorder status thread
    badger19 Level 1 Level 1 (0 points)

    Hello @ Mptpa

     

    I called this number:1-866-391-0749

     

    It said my order was processed and awaiting shipment. Tell me if yours says the same thing, hopefully it does and me and you get our phones tomorrow. I ordered within one hour of preorders so I was frustrated about this. Thanks.....

  • 756. Re: iPhone 5 AT&T preorder status thread
    Mptpa Level 1 Level 1 (0 points)

    Hello badger19

    It says the same thing for me as well.  When I spoke to AT&T, the agent said the same thing as you which is to expect the phone tomorrow(most likely) as their system is so overloaded and even she could not tell the real thing.. Also said that I ordered it at 7:30 est, and should get it based on the time. BUT,it got so much different story from another AT&T agent which was more of a boiler plate answer. I will believe if I see it tomorrow, but AT&T is quite useless when it comes to customer care. I would most likely drop them and go with VZ. Good luck tomorrow.

  • 757. Re: iPhone 5 AT&T preorder status thread
    badger19 Level 1 Level 1 (0 points)

    Ok, this definitelly gives me a little more hope. Good luck to you too, good thing I persisted to keep calling and found the right rep who wasn't giving me plated answers. Hopefully our phones will be arriving tomorrow but hard to believe when no tracking number or even a confirmation e-mail.

  • 758. Re: iPhone 5 AT&T preorder status thread
    luckyfuso Level 1 Level 1 (15 points)

    The story about the shipping info being wrong is just that, a story.  If your status says shipped and you have a tracking number, you will have your phone tomorrow.

  • 759. Re: iPhone 5 AT&T preorder status thread
    maripoppins Level 1 Level 1 (0 points)

    I feel like reading all these are giving me a headache. I ordered mine IN STORES around 3pm. Don't have a tracking and the number they gave me it says it's backordered, so I don't know what to think. I'm hoping I'll get a surprise in the mail tomorrow but I don't know.

     

    ATT really needs to fix their computer systems and what not to help those of us who want to know out. I don't think anyone really knows exactly unless you ordered off apple. I've been reading mixed things about the orders.. If anyone can inform me who ordered theirs around the same time I did, it would be greatly appreciated.

  • 760. Re: iPhone 5 AT&T preorder status thread
    jharlow074 Level 1 Level 1 (0 points)

    I am in the 1406 order number series, I ordered from AT&T at 12:15am on the Friday the 5 went on sale. My phone is still on back order.


    AT&T told me the following starting Wednesday morning:

    - Wednesday morning - we are updating our systems; check back in 24 hours.

    - Thursday morning - there are tens of millions of people overloading their systems. Be patient and check back later.

    - Thursday afternoon - Your order is at our warehouse and we are sorting through the phones. You will receive your phone tomorrow like the email stated.

    - Thursday evening - your phone will be delivered in 14-21 days. This is not AT&T's fault and this is Apple's doing. AT&T is just complying with Apple's request.


    AT&T really messed up and now they are blaming Apple. Very professional AT&T.

  • 761. Re: iPhone 5 AT&T preorder status thread
    maripoppins Level 1 Level 1 (0 points)

    Haha. Well, my email said 12-14 days to begin with. I think all of them do since i ordered it in store (but it's considered online as well since all the guy did in store was do the same thing I could have done). I think they did that for you (and others) in case that we don't get the phone? so we don't call in and yell and scream and cancel with AT&T? They're just covering their *****... haha. let's have a prayer circle for all of our phones to arrive on time!!

  • 762. Re: iPhone 5 AT&T preorder status thread
    Rygel XXV Level 1 Level 1 (0 points)

    jharlow074- My wife and I both had orders also in the 1406 series and literally about 20 minutes apart.  Late this afternoon her order status updated to include shipping info whereas mine (which was the earlier order) is now on back order, at least according to the order status page and the CSR I spoke to earlier today.

     

    Weird.  No apparent rhyme or reason to AT&T's process.  Ah well.  We'll see what shows up tomorrow.  Good luck everyone!

  • 763. Re: iPhone 5 AT&T preorder status thread
    EphraimKing Level 1 Level 1 (0 points)

    .

  • 764. Re: iPhone 5 AT&T preorder status thread
    seamusAM Level 1 Level 1 (0 points)

    The wait begins...

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