Mac Volume won't let me download software

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Level 1

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Mac Volume won't let me download software

I am taking an online class and need to download software called Securexam Browser. I had downloaded it two years ago, had problems recently so I unistalled it. Now I am trying to install it again. There is an introduction, I agree to the terms, and then in gets to the Desitination Select. It askes my to select the volume I want to install the software. The Macintosh HD is the only available volume. However, there is a red stop sign with an explamation point in the middle of it. If I click on the icon it say I can not install the Securexam Browser on this volume.

I need to take this test next week. Anyone help me. I tried to create a new account with administrator privlidges but had the same problem. Help please.

Thank you,

Ryan

Macbook Pro, Mac OS X (10.5.7)

Posted on Sep 14, 2012 9:37 AM

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Answer 1

CMCSK

Level 6

11,452 points

Sep 14, 2012 9:41 AM in response to bakpoket12

I had downloaded it two years ago

Which os were you using then? Your system info confirms you are currently using Leopard. Is Securexam Browser compatible with Leopard?

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Answer 2

bakpoket12 Author

Level 1

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Sep 14, 2012 11:44 AM in response to CMCSK

Thank you for respondng.

I am not using Leapard. I just have OS X (10.5.8)

The Securexam Browser is very common software. I am sure it is compatible with just about everything.

Would that matter anyway?

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Answer 3

CMCSK

Level 6

11,452 points

Sep 14, 2012 12:01 PM in response to bakpoket12

Leopard is OS 10.5.x

Snow Leopard is OS 10.6.x

Lion is OS 10.7.x

Mountain Lion is OS 10.8.x

So yes, you are using the Leopard os and it does matter if software is compatible with the os. You need to contact the manufacturer. Doesn't matter if the software is "common." It needs to be compatible with the os that is on your computer.

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Answer 4

bakpoket12 Author

Level 1

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Sep 18, 2012 12:48 PM in response to CMCSK

I looked up the software. It says it is compatitble with Mac OS X. I had it downloarded just a fews days ago, so it should be downloading. Any other ideas? The software support can't help me. They keep saying it is my computer. Like I said, I have not changed any of the settings and have never had a problem with this mac before.

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Answer 5

CMCSK

Level 6

11,452 points

Sep 18, 2012 3:22 PM in response to bakpoket12

bakpoket12 wrote:

I looked up the software. It says it is compatitble with Mac OS X. I had it downloarded just a fews days ago, so it should be downloading. Any other ideas? The software support can't help me. They keep saying it is my computer. Like I said, I have not changed any of the settings and have never had a problem with this mac before.

If it wasn't for the fact that you need Securexam Browser for your online classes, I would tell you to trash it and find another that has better tech support for their customers.

One of the system requirements for Macs (Securexam Browser) is 40 MB or more free Hard Drive space is needed to use the browser. How large is your hard drive and how much hard drive space do you have left?

Disconnect all peripherals from your computer.

Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

Select your language.

Once on the desktop, select Utility in the menu bar.

Select Disk Utility.

Select the disk or volume in the list of disks and volumes, and then click First Aid.

Click Repair Disk.

Restart your computer when done.

Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.

Reinstall the browser, repair permissions and restart your computer again.

If the issue continues, contact the head of the online school and ask if there is another browser you can use that is Mac friendly or at least Mac compatible.