6 Replies Latest reply: Sep 14, 2012 10:45 PM by Cris18
maggiecda1 Level 1 (0 points)

I was not given the option to purchase applecare + with iPhone 5.I tried calling Apple customer service, the automated process took my info but then came back and said too busy to help you now. How can I buy it now?


iMac, Mac OS X (10.7.2)
  • Limnos Level 8 (47,161 points)

    Perhaps call again when they are less busy but before the phone ships.  Right now everybody has iPhone5 fever and I image things are busy there.  Give it a day or two when people have come to their senses and I image there will be some bored representative happy to take your call.

  • maggiecda1 Level 1 (0 points)

    I will try it, just thought maybe I could do it at the Apple Store. (Brick and mortar)

    Leaving the country in a few days. Lots to do.Going to be nearby anyway.

  • Limnos Level 8 (47,161 points)

    AppleCare+ for iPhone - http://store.apple.com/us/product/S4575LL/A  and http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480

     

    If you're going to a store as long as you take it in within 30 days you can get applecare+.  It will not, however, have all the coverage (such as accidental damage) until you do that, and if it is damaged before then it will be ineligible.

  • Nathan-D Level 3 (945 points)

    I was told by apple chat that they could not add apple care to an existing order.

  • bandit Level 3 (870 points)

    Purchase it by creating  a new order

  • Cris18 Level 1 (0 points)

    You should call Apple but you should get an email from Apple. I got one a few minutes ago and this is what they said about AppleCare+ :

     

    Thank you for your recent iPhone 5 purchase at the Apple Store.

    We would like to let you know that every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.

    We noticed you weren't given the opportunity to add AppleCare+ to your iPhone. If you would like to extend your coverage for only $99, please reply to this email by September 21st.

    After that date, if you would still like to purchase AppleCare+ within the first thirty days of receiving your iPhone, you can call AppleCare at 800-MY-IPHONE or visit an Apple Retail Store.

    Thank you for shopping with Apple.

    Sincerely,

    Apple Online Store Team