HT203512: iCloud: Account troubleshooting

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robbin121
Level 1 (0 points)

Q: I cannot modify the incoming mail server field

i cannot modify the incoming mail server field

MacBook, OS X Mountain Lion (10.8.1)

Posted on Sep 14, 2012 4:08 PM

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robbin121

Q: I cannot modify the incoming mail server field

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  • by pvonk,

    pvonk pvonk Sep 14, 2012 6:22 PM in response to robbin121
    Level 6 (13,739 points)
    Sep 14, 2012 6:22 PM in response to robbin121

    If you are trying to set up the icloud mail account in the mail app, just delete the one you currently use and set it up again.  The newly set up account will then download all your emails from icloud.

     

    If this does not apply to an icloud email account, then you'll have to give us more information.

  • by joshadamson,

    joshadamson joshadamson Oct 15, 2012 11:05 PM in response to pvonk
    Level 1 (0 points)
    Oct 15, 2012 11:05 PM in response to pvonk

    I am having this same problem. I cannot receive messages to my .icloud or .mac addresses (but strangely, .me will receive them). Apple support says to change the "Incoming Mail Server" settings to imap.mail.me.com (http://support.apple.com/kb/TS4002) but I can't edit this field; it is greyed out.

     

    I tried deleting my icloud account in Mail and settings it up again. Didn't work. Tried setting it up from System Preferences>iCloud. Didn't work.

     

    Please help! Thank you.

  • by HowieDu,

    HowieDu HowieDu Jan 1, 2013 9:07 PM in response to joshadamson
    Level 1 (0 points)
    Jan 1, 2013 9:07 PM in response to joshadamson

    i am having exactly the same issue. tried all the fixes you have to no avail! Help! Thank you!

  • by trixie_nonyobiz,

    trixie_nonyobiz trixie_nonyobiz Mar 5, 2013 7:04 PM in response to robbin121
    Level 1 (4 points)
    Mac OS X
    Mar 5, 2013 7:04 PM in response to robbin121

    I am up against the same problem with a reticent Incoming Mail Server field as I attempt to set up IMAP accounts for my original mac.com alias addresses. I've tried deleting the incomplete account setups, then recreating an identical account using "imap.mail.me.com" without success. Nor have I found any improvement by changing the Account Type from an iCloud IMAP to a plain IMAP account…and back again.

     

    The field labeled Alias appears to offer a choice of Custom or Edit Aliases but attempts to make a different selection are futile…the setting remains on Custom.

     

    Curiously, however, my primary mac.com address appears to be operating correctly, though it requires an altogether different IMAP address — po3-imap.mail.me.com.  Presumably, a solution exists; however, it remains elusive and far from intuitive to this observer.  Any insight from more experienced users than I will be gratefully received! Thank you.

     

    n.b.:  a conversation with an AppleCare specialist left him equally perplexed and questioning whether a mac.com alias email address can, indeed, be set up in iCloud to work alongside ones primary mac.com address.