Previous 1 2 Next 21 Replies Latest reply: Nov 2, 2012 9:18 PM by Jeff S.
filthy D Level 2 Level 2 (175 points)

It's completely gone! How do I get it back in the printer list? It's a Canon PIXMA MP500 connected by USB and was working fine up till last night. Still not sure why I deleted it from the printer list since I did this once before!!!! I can't find the thread that explained how to get it back on my Mac. I reinstalled the drivers and software but still nothing. I'm using 10.8.1. Please help!


OS X Mountain Lion
  • Matt Clifton Level 7 Level 7 (29,715 points)

    Normally you can safely delete and re-add any printer, since the drivers remain installed - no need to reinstall the software. Did you already try simply clicking the "+" button under the printer list?

     

    Matt

  • filthy D Level 2 Level 2 (175 points)

    Yes and nothing shows up in the add window that follows.

  • Matt Clifton Level 7 Level 7 (29,715 points)

    Try rebooting, and make sure the printer is turned on and attached to the Mac.

     

    Matt

  • filthy D Level 2 Level 2 (175 points)

    Thanks Matt. I did that too, nothing. Very frustrating.

  • Imp68 Level 4 Level 4 (2,445 points)

    Turn off printer.

    Unplug USB cable.

    Delete canon folder from /Library/Printers.

    Reboot.

    Plug in printer to different USB port.

    Turn printer back on.

    Wait for its warm up noises to stop.

    Attempt to readd it.

    Do software update if it adds.

    Try to print.

  • filthy D Level 2 Level 2 (175 points)

    Still nothing...

  • AnaMusic Level 9 Level 9 (57,070 points)

    filthy D wrote:

     

    Still nothing...

     

    Try a different USB Cable... One that you know is working...

  • filthy D Level 2 Level 2 (175 points)

    yep tried that too.

  • richardchan66 Level 1 Level 1 (0 points)

    Yes ever since I upgraded to Mountain Lion 10.8.1 my Pixma MP500 also stopped working

  • Radiation Mac Level 5 Level 5 (4,635 points)

    I found the following on their Support Site:

     

     

     

    About PIXMA MP500

    See Other PIXMA MP Series

     

      Photo All-In-One Printer
    Item Code: 0579B002

     

     

     

    Drivers & Software

    Select an Operating System and OS Version from the drop down menu below then click on a category to view the latest supported files for your product. Click on the file description to navigate to download, then click on "I Agree - Begin Download" to start downloading.

        How to find your OS?

     

     

    Hope this helps
  • filthy D Level 2 Level 2 (175 points)

    yep know that BUT in my case it's been working fine until I deleted it from the printer/fax list the other night and that's only because I can't get it to show up again in the list.

  • filthy D Level 2 Level 2 (175 points)

    Anyone know how to get the Canon printer back into the printer/fax list????

  • filthy D Level 2 Level 2 (175 points)

    Well I got my printer back following directions in this thread,

     

    https://discussions.apple.com/thread/2775350?start=0&tstart=0

     

    Only problem is the Canon is showing up as offline. I've tried everything in this thread over again but still nothing, any other suggestions out there?

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