chariii

Q: Anyone else had an issue installing an 8GB RAM module in a 6-core Westmere Mac Pro?

Ordered an 8GB RAM module off of the Apple Store, received and installed. System wouldn't boot - just flashing status light. Apple Support said it was probably a bad chip, sent it back and received a new one. Installed it and the same issue occured. According to the apple site and customer service the chip is expected to work in my configuration. Has anyone else had the same issue, if so how did you resolve it? 

Mac Pro, Mac OS X (10.7.4)

Posted on Sep 15, 2012 8:12 AM

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Q: Anyone else had an issue installing an 8GB RAM module in a 6-core Westmere Mac Pro?

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  • Helpful answers

  • by Grant Bennet-Alder,Helpful

    Grant Bennet-Alder Grant Bennet-Alder Sep 15, 2012 10:28 AM in response to chariii
    Level 9 (61,373 points)
    Desktops
    Sep 15, 2012 10:28 AM in response to chariii

    Remove all the others and try installing it by itself in the frontmost slot.

     

    Use a bright light to be certain that it is completely seated and the extractor clips "pop up" into the full upright postion.

  • by Gerald Edgar,Helpful

    Gerald Edgar Gerald Edgar Sep 15, 2012 1:05 PM in response to chariii
    Level 3 (796 points)
    Mac OS X
    Sep 15, 2012 1:05 PM in response to chariii

    As I recall my 8G modules had labels on both sides, so I was trying to install one of them backward.  Look for the gap in the bottom to align properly.

  • by Malcolm J. Rayfield,

    Malcolm J. Rayfield Malcolm J. Rayfield Sep 15, 2012 1:27 PM in response to chariii
    Level 5 (7,945 points)
    Sep 15, 2012 1:27 PM in response to chariii

    Do you have any other RAM installed?  The 8 GB can't be mixed with other types of RAM.

    <http://support.apple.com/kb/HT4584>

  • by chariii,

    chariii chariii Sep 15, 2012 1:29 PM in response to Malcolm J. Rayfield
    Level 1 (0 points)
    Sep 15, 2012 1:29 PM in response to Malcolm J. Rayfield

    2 x 2GB and one 4GB. The 8GB has to be by itself or with other 8GB modules?

  • by chariii,

    chariii chariii Sep 15, 2012 1:30 PM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Sep 15, 2012 1:30 PM in response to Grant Bennet-Alder

    I'll give that a shot.

  • by Gerald Edgar,

    Gerald Edgar Gerald Edgar Sep 15, 2012 1:53 PM in response to Malcolm J. Rayfield
    Level 3 (796 points)
    Mac OS X
    Sep 15, 2012 1:53 PM in response to Malcolm J. Rayfield

    Actually: don't mix UDIMMs and RDIMMs.  You can mix 2's 4's and 8's.

  • by The hatter,

    The hatter The hatter Sep 16, 2012 8:17 AM in response to Gerald Edgar
    Level 9 (60,935 points)
    Sep 16, 2012 8:17 AM in response to Gerald Edgar

    "May" but have seen somebrands do not allow mixing even now, so trh with only a single 8GB DIMM which is helpful test anyway and eliminateunknowns and insure it works o  its own

  • by chariii,

    chariii chariii Sep 16, 2012 8:57 AM in response to chariii
    Level 1 (0 points)
    Sep 16, 2012 8:57 AM in response to chariii

    So the 8GB module worked on it's own. Adding any of the 2GB or 4GB chips resulted in the blinking status light. Guessing I need to send the 8GB back and get 2 4GB chips, or order an additional 8GB to get to the desired 16GB. Thanks for the help everyone. Wishing Apple store noted the conflict to begin with.

  • by FatMac>MacPro,

    FatMac>MacPro FatMac>MacPro Sep 16, 2012 10:28 AM in response to chariii
    Level 5 (4,883 points)
    Sep 16, 2012 10:28 AM in response to chariii

    chariii wrote:

     

    So the 8GB module worked on it's own. Adding any of the 2GB or 4GB chips resulted in the blinking status light. Guessing I need to send the 8GB back and get 2 4GB chips, or order an additional 8GB to get to the desired 16GB. Thanks for the help everyone. Wishing Apple store noted the conflict to begin with.

    I don't know if you can get a refund rather than replacement with different sizes for your Apple DIMM, but you should check out http://eshop.macsales.com/shop/memory/Mac-Pro-Memory#1333-memory for quality, prices, and real customer support of a lifetime warranty.

     

    Their 8GB DIMMs are what I'm using in my 6 core Mac Pro.

  • by Gerald Edgar,

    Gerald Edgar Gerald Edgar Sep 16, 2012 3:59 PM in response to chariii
    Level 3 (796 points)
    Mac OS X
    Sep 16, 2012 3:59 PM in response to chariii

    I have 2's and 8's working together in my 12 core Mac Pro.  The 2's are originals from Apple, the 8's are from OWC.

  • by chariii,

    chariii chariii Sep 16, 2012 4:12 PM in response to Gerald Edgar
    Level 1 (0 points)
    Sep 16, 2012 4:12 PM in response to Gerald Edgar

    The 2s are original from Apple, along with the 8. Figured that was the safer bet. What brand are you using from OWC?

  • by FatMac>MacPro,

    FatMac>MacPro FatMac>MacPro Sep 16, 2012 7:41 PM in response to Gerald Edgar
    Level 5 (4,883 points)
    Sep 16, 2012 7:41 PM in response to Gerald Edgar

    Gerald Edgar wrote:

     

    I have 2's and 8's working together in my 12 core Mac Pro...

    Interesting. Since you've got two processors while chariii and I only have one, are the 2's grouped together in one memory slot group and the 8's in the other? Apple's RAM installation instructions say "Each processor’s memory controller has three memory channels" so if the same size DIMMs are grouped together with their own memory controller, any conflict caused by mixing them in the same controller is avoided. OWC no longer warns against mixing sizes with their 8GB DIMMs as they do with their 16GB modules but they did when I ordered mine.

  • by Gerald Edgar,

    Gerald Edgar Gerald Edgar Sep 17, 2012 10:15 AM in response to FatMac>MacPro
    Level 3 (796 points)
    Mac OS X
    Sep 17, 2012 10:15 AM in response to FatMac>MacPro

    I have six 2's from Apple, and added two 8's from OWC.  The computer came on and said they were not in the best locations for maximum effectiveness, and showed where they should be.  So I now have the 8's in sockets 2 and 6, and the 2's are in the other six sockets.  Don't know how these correspond to "three memory channels"?

     

    According to the online invoice from OWC, these are: 

    16GB (2x8GB) DDR3 ECC PC10600 1333MHz SDRAM ECC for Mac Pro 'Nehalem' & 'Westmere' models 

    I cannot tell you more without opening up the case...


  • by FatMac>MacPro,

    FatMac>MacPro FatMac>MacPro Sep 17, 2012 10:36 AM in response to Gerald Edgar
    Level 5 (4,883 points)
    Sep 17, 2012 10:36 AM in response to Gerald Edgar

    Gerald Edgar wrote:

     

    ...Don't know how these correspond to "three memory channels"?

    It  shows that even when one of the three memory channels that each processor's controller handles is shared, an 8 GB DIMM can be mixed with other sizes without ill effect. The three channels are slots 1, 2, 3 for one processor and 5, 6, and 7 for the other. Slot 4 shares a channel with slot 3 and slot 8 shares one with slot 7.

     

    I'd assume that the original configuration from Apple was slots 1, 2, 3, 5, 6, 7. Adding the 8 GB DIMMs in the still empty slots would put them in 4 and 8, meaning an 8 GB DIMM was sharing a channel with a 2 GB DIMM. That arrangement still worked but was not ideal. Perhaps Apple has tweaked the memory system for its newest Mac Pro's (I'm assuming yours is a 2012) or OWC has done the same with its DIMMs, or both.