3 Replies Latest reply: Sep 15, 2012 6:36 PM by Demo
kmoreilly Level 1 Level 1 (0 points)

I updated my iPad and now my Passcode will not unlock my iPad.  I cannot unlock the screen.  How do I get around the Passcode and/or retrieve it?


iPad 2, iOS 5, Cannot unlock iPad -
  • Diavonex Level 9 Level 9 (66,475 points)

    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).

     

    If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

     

    You may have to force iPad into Recovery Mode

     

    http://support.apple.com/kb/ht1808

  • kmoreilly Level 1 Level 1 (0 points)

    The problem is I do remember the Passcode, but it no longer will unlock my iPad since I updated it today.  I will try the link you provided. Thank You.

  • Demo Level 10 Level 10 (83,525 points)

    Unfortunately, whether you remember the pass code or not, if the iPad will not accept it, the only way to unlock it is by restoring it.