iTunes 10.7.0.21

🙂 Many thanks.

No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the

It doesn't look like a device filter conflict (which might take out iOS devices/iPods, too), but certainly the device filters for the GEAR drivers are missing.

I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)

iTunes for Windows: "Registry settings" warning when opening iTunes

After many attempts to edit the registry, uninstall and re-install the current and previous versions of itunes, update the driver and re-install Nero I gave up and decided to bypass itunes.

I loaded CopyTrans and manually reinstalled a previous 64 bit version of itunes using their driver install utility. I was able to finally connect to my iPhone using Copytrans Manager. Refer to instructions in the link below. Both the driver install and manger are free. The Manager is not as fully functional as itunes but at least you can connect to your iPhone and manage your music and other basic setings.

http://www.copytrans.net/support/install-iphone-ipod-touch-and-ipad-drivers-with out-installing-itunes/

Regards,

Alex.

I am also getting notifications that drivers for my cd/dvd player are incorrect or missing, and I should try re-installing iTunes. That seems funny because I was just getting music off cd's last week.

Could you post your diagnostics for us please?

In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

... and click "Next".

When you get through to the final screen:

... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Okay ... are you running any variety of virtual drive software on the PC? If so, what make and version do you have?

No virtual drive or anything of the sort on the machine.

Maybe it's time to just blow it all away and start over with a fresh install from the ground up?

I am having the same problem after downloading today. I can't sync my phone.

I ran all diagnostics and the only one that gave an error was the CD/DVD one. Here is the result:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 560

iTunes 10.7.0.21

QuickTime 7.7.2

FairPlay 2.2.19

Apple Application Support 2.2.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.0.59

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0038AB3C093A6578

Current user is an administrator.

The current local date and time is 2012-09-17 21:00:18.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) G45/G43 Express Chipset

Intel Corporation, Intel(R) G45/G43 Express Chipset

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 89204852a50c5ea4765ade641a580493

iPodService 10.7.0.21 (x64) is currently running.

iTunesHelper 10.7.0.21 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

LowerFilters: PxHlpa64 (2.0.0.0),

UpperFilters: GEARAspiWDM (2.2.3.0),

D: TSSTcorp DVD+-RW TS-H653G, Rev DW10

Drive is empty.

Error Correction is turned on for importing audio CDs.

Well, the good news is that the error / warning message when I start iTunes is gone.

The bad news is - so is my cd/dvd player. It no longer appears when I click on "Computer". And when I try to run a diagnostic from iTunes, there is no drive to select in order to test.

I would love to know what's going on as well.

After the update, I tried to sync my iPad, and iTunes informed me the backup was corrupt, and told me to delete it. So I deleted it and completely rebooted. Now iTunes (64-bit / Vista) won't recognize and iProducts.

I am also getting notifications that drivers for my cd/dvd player are incorrect or missing, and I should try re-installing iTunes. That seems funny because I was just getting music off cd's last week. And no matter how many times I try re-installing iTunes, it doesn't seem to fix the problem.

So - I've got problems with iTunes 10.7.0.21.

Any clue when iTunes 11 will be released? And will I have access to my devices again when it's finally released?????

Here is the output.

As I said, I've tried re-loading, deleting, re-installing, and no luck.

Thanks for the help!!

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)

TOSHIBA Satellite A305

iTunes 10.7.0.21

QuickTime 7.7.2

FairPlay 2.2.19

Apple Application Support 2.2.2

iPod Updater Library 10.0d2

VoiceOver Kit 1.4.2 (222093/222742)

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.0.59

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0026A97C08DEB0C0

Current user is not an administrator.

The current local date and time is 2012-09-17 20:15:47.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 3470

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 14141833f611071af06d8b5cf4b3b982

iPodService 10.7.0.21 (x64) is currently running.

iTunesHelper 10.7.0.21 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.