Previous 1 2 Next 17 Replies Latest reply: Nov 16, 2012 5:09 PM by dmjaf
nostrawaggus Level 1 Level 1 (0 points)

I have my new MacBook Retina Pro complete with OSX 10.8.1.

 

I am trying to connect my Canon 7D DSLR camera to my mac via the current Mac Canon EOS Utility 2.11.4, in order to update the firmware on my Canon camera.

 

EOS Utility launches fine, without the camera connected via USB.

Launching EOS Utility with the camera connected however, causes the program to crash with a 'EOS Utility quit unexpectedly' msg!

I have re-installed the Utility countless times, tried to go down a version (doesn't work with ML), tried different USB cables thinking perhaps one of them may have been glitchy/faulty etc, but all to no avail.

 

So, here's the million dollar question. What is going on?

How do I update the firmware on my camera (let alone use the other features intended with the utility software)?

The software works without the camera, but not when the camera is connected and switched on.

I don't have an external CF Card reader. Whilst the camera works fine otherwise (iphoto file transfer etc), the Canon Utility crashes when talking to the 7D.

 

Canon USA mention drivers for Mountain Lion will be available early October.

Does anyone know of any workaround/solution in the mean time?

 

thanks for help.


OS X Mountain Lion (10.8.1)
  • pbalabanos Level 1 Level 1 (0 points)

    I am having the exact same problem with my 660D. I'm almost certain it's due to the OS update I performed a few hours ago. Since this pudate only came out recently and we are the only two who have mentioned it, I'm assuming no one has found a fix yet.
    It seems as though my cinestyle update will have to wait untill early October....

  • tcphoto1 Level 1 Level 1 (35 points)

    Canon is not very good at updating their software. I updated to 10.8.1 and found out shortly afterward that EOS Utility is not compatible yet. I ended up downloading Adobe Lightroom and it worked well with my Canon 5D2. You can use it free for 30 days which gives Canon a little time to update or buy it for $99.

  • Doug Yeater Level 1 Level 1 (0 points)

    I'm having this exact same problem.  It was working fine on my iMac OS Lion (10.7.5).  I made no changes to the OS and the issue came right out of the blue.  Canon EOS Utility version 2.11.4 - I've tried uninstalling, rebooting, installing an older version, repairing OS permissions, reformatting camera cards, tried using different cameras (5D Mark III, 50D, T2i) with no success.  EOS Utility launches fine without camera connected, but as soon as you connect the camera, the utility crashes with the information below.  Please help!

     

    Process:         EOS Utility [930]

    Path:            /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility

    Identifier:      com.canon.EOS Utility 2

    Version:         2.11.4 (2.11.4.0)

    Code Type:       X86 (Native)

    Parent Process:  launchd [172]

     

     

    Date/Time:       2012-09-22 14:45:41.186 -0400

    OS Version:      Mac OS X 10.7.5 (11G56)

    Report Version:  9

     

     

    Interval Since Last Report:          135736 sec

    Crashes Since Last Report:           50

    Per-App Interval Since Last Report:  140 sec

    Per-App Crashes Since Last Report:   16

    Anonymous UUID:                      7A63CE82-4090-41D3-9FC2-EF68872A7F56

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000070057ef9

     

     

    VM Regions Near 0x70057ef9:

        MALLOC_LARGE           0000000005b00000-0000000005bdb000 [  876K] rw-/rwx SM=PRV 

    -->

        __TEXT                 000000008fea3000-000000008fed6000 [  204K] r-x/rwx SM=COW  /usr/lib/dyld

     

     

    Application Specific Information:

    objc_msgSend() selector name: release

    objc[930]: garbage collection is OFF

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib                         0x9186bd47 objc_msgSend + 23

    1   libobjc.A.dylib                         0x9186ec58 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 404

    2   com.apple.CoreFoundation                0x989c0e05 _CFAutoreleasePoolPop + 53

    3   com.apple.Foundation                    0x9211ca2f -[NSAutoreleasePool release] + 131

    4   com.canon.edsdk                         0xb0034c07 CIccMan::SendPtpCommand(void*, tagEdsPassThrough*) + 961

    5   com.canon.edsdk                         0xb002d170 CMacPtpInterface::SendCommandSelf(void*, SPtpParam*) + 120

    6   com.canon.edsdk                         0xb002a822 CPtpInterface::DS_SetRemoteMode(void*, DS_REMOTE_MODE_T) + 156

    7   com.canon.edsdk                         0xb001ea78 CPtpCamera::OpenSessionSelf() + 314

    8   com.canon.edsdk                         0xb000e531 CEdsCamera::OpenSession(long) + 69

    9   com.canon.edsdk                         0xb0003bd4 EdsOpenSession + 77

    10  com.canon.EOS Utility 2                 0x0000bdf8 -[MainController openSession] + 182

    11  com.canon.EOS Utility 2                 0x0000e05e -[MainController connectCamera] + 353

    12  com.canon.EOS Utility 2                 0x0000b945 -[MainController checkConnectedCamera] + 1800

    13  com.apple.Foundation                    0x9211f792 __NSFireDelayedPerform + 615

    14  com.apple.CoreFoundation                0x989ea2a6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22

    15  com.apple.CoreFoundation                0x989e9c37 __CFRunLoopDoTimer + 743

    16  com.apple.CoreFoundation                0x989c8cd0 __CFRunLoopRun + 1888

    17  com.apple.CoreFoundation                0x989c81dc CFRunLoopRunSpecific + 332

    18  com.apple.CoreFoundation                0x989c8088 CFRunLoopRunInMode + 120

    19  com.apple.HIToolbox                     0x912ab543 RunCurrentEventLoopInMode + 318

    20  com.apple.HIToolbox                     0x912b28ab ReceiveNextEventCommon + 381

    21  com.apple.HIToolbox                     0x912b271a BlockUntilNextEventMatchingListInMode + 88

    22  com.apple.AppKit                        0x90780ee8 _DPSNextEvent + 678

    23  com.apple.AppKit                        0x90780752 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113

    24  com.apple.AppKit                        0x9077cac1 -[NSApplication run] + 911

    25  com.apple.AppKit                        0x90a0dac5 NSApplicationMain + 1054

    26  com.canon.EOS Utility 2                 0x000035d0 main + 1218

    27  com.canon.EOS Utility 2                 0x000030e2 start + 54

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x9652290a kevent + 10

    1   libdispatch.dylib                       0x98cf4e04 _dispatch_mgr_invoke + 969

    2   libdispatch.dylib                       0x98cf3853 _dispatch_mgr_thread + 53

     

     

    Thread 2:

    0   libsystem_kernel.dylib                  0x9652202e __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x94439ccf _pthread_wqthread + 773

    2   libsystem_c.dylib                       0x9443b6fe start_wqthread + 30

     

     

    Thread 3:

    0   libsystem_kernel.dylib                  0x9652202e __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x94439ccf _pthread_wqthread + 773

    2   libsystem_c.dylib                       0x9443b6fe start_wqthread + 30

     

     

    Thread 4:

    0   libsystem_kernel.dylib                  0x9652202e __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x94439ccf _pthread_wqthread + 773

    2   libsystem_c.dylib                       0x9443b6fe start_wqthread + 30

     

     

    Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x0059e7b0  ebx: 0xb0034854  ecx: 0x910c88e0  edx: 0x70057ed9

      edi: 0x008e5000  esi: 0x008e5000  ebp: 0xbfffddf8  esp: 0xbfffdbb8

       ss: 0x00000023  efl: 0x00010202  eip: 0x9186bd47   cs: 0x0000001b

       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

      cr2: 0x70057ef9

    Logical CPU: 1

     

     

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    0x9aaa8000 - 0x9acc4ff7  com.apple.imageKit (2.1.2 - 1.0) <71FC9A62-4E07-307C-8E6B-4DE7661DC0A3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

    0x9acc5000 - 0x9ad27ff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib

    0x9ad28000 - 0x9ad36fff  libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib

    0x9ad37000 - 0x9ad6dff7  com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

    0x9ad6e000 - 0x9adddfff  com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

    0x9ae80000 - 0x9b0f4ff3  com.apple.CoreImage (7.99.1 - 1.0.1) <C4B2DD2A-8E45-31CD-9B25-2AC1CA252B14> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

    0x9b0f5000 - 0x9b144ffb  com.apple.AppleVAFramework (5.0.16 - 5.0.16) <1188E7AB-76FE-343F-9108-30CD67E5A37B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

    0x9b145000 - 0x9b18eff7  libGLU.dylib (??? - ???) <9AF7AD51-16E3-3674-B60E-30EE499D7B46> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

    0x9b18f000 - 0x9b1b9ff0  libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <5CAA1478-97E0-31EA-8F50-BF09D665DD84> /usr/lib/libpcre.0.dylib

    0x9b1f8000 - 0x9b3f0ff7  com.apple.CoreData (104.1 - 358.14) <C1730963-F75D-3338-B65F-D50235538B28> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

    0x9b3f1000 - 0x9b465fff  com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

    0x9b466000 - 0x9b4cefff  libc++.1.dylib (28.4.0 - compatibility 1.0.0) <B24814AB-CA77-3B9D-8FAB-58C9B4FD3A16> /usr/lib/libc++.1.dylib

    0x9b5c7000 - 0x9b5d0ff3  com.apple.CommonAuth (2.2 - 2.0) <C3FD6EC2-8EB3-38FB-BBB7-05009CA49024> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

    0x9b5d1000 - 0x9b8a0ffb  com.apple.security (7.0 - 55148.6) <8DF67BDD-C98F-3B7E-AC63-D468407FA82D> /System/Library/Frameworks/Security.framework/Versions/A/Security

    0x9b8d5000 - 0x9b94dff8  com.apple.CorePDF (3.1 - 3.1) <0074267B-F74A-30FC-8508-A14C821F0771> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF

    0x9b94e000 - 0x9b9abffb  com.apple.htmlrendering (76 - 1.1.4) <409EF0CB-2997-369A-9326-BE12436B9EE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering

    0x9b9ac000 - 0x9b9bfff8  com.apple.MultitouchSupport.framework (231.4 - 231.4) <083F7787-4C3B-31DA-B5BB-1993D9A9723D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

    0x9b9c0000 - 0x9b9c0fff  com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

    0x9b9c1000 - 0x9b9e9ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <AB530FB2-8BD1-3328-95E8-CF449F0429CA> /usr/lib/libxslt.1.dylib

    0x9ba40000 - 0x9babdfff  com.apple.PDFKit (2.6.4 - 2.6.4) <F2B635FC-EDD0-3D80-AB43-F78CB883623A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

    0x9baf1000 - 0x9bb0efff  libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib

    0x9bb0f000 - 0x9bbb3fff  com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

    0x9bbb4000 - 0x9c4df72b  com.apple.CoreGraphics (1.600.0 - ???) <DD7CDD67-FC4F-36FE-962F-2EA7EF3FC780> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics

    0x9c4e0000 - 0x9c4e8ff5  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <BB0C7B49-600F-3551-A460-B7E36CA4C4A4> /usr/lib/system/libcopyfile.dylib

    0x9c4e9000 - 0x9c5f8ff7  com.apple.DesktopServices (1.6.5 - 1.6.5) <CEC069D7-37A3-3D25-A3BB-39DE99FDA46E> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

    0x9c641000 - 0x9c64cfff  libkxld.dylib (??? - ???) <14E79D7A-B6C2-35C5-B56D-D343BEC2A106> /usr/lib/system/libkxld.dylib

    0x9c64d000 - 0x9c68fff7  com.apple.CoreMedia (1.0 - 705.94) <10D5D25F-9BCB-3406-B737-23D9FDF2CC71> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

    0x9c690000 - 0x9c698ff3  liblaunch.dylib (392.39.0 - compatibility 1.0.0) <9E6135FF-C2B1-3BC9-A160-B32D71BFA77C> /usr/lib/system/liblaunch.dylib

    0x9c699000 - 0x9cb75ff6  libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

    0x9cb76000 - 0x9cf31ffb  com.apple.SceneKit (125.3 - 125.8) <89008B87-87E7-3972-A274-30311497EE32> /System/Library/PrivateFrameworks/SceneKit.framework/Versions/A/SceneKit

    0xb0000000 - 0xb0050ffb +com.canon.edsdk (2.11.4.3 - 2.11.4.3) <CD77425C-A168-C32D-1D93-3A25C00EC11C> /Applications/Canon Utilities/*/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 5

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 1580

        thread_create: 1

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=171.6M resident=96.3M(56%) swapped_out_or_unallocated=75.3M(44%)

    Writable regions: Total=56.8M written=4516K(8%) resident=24.1M(42%) swapped_out=0K(0%) unallocated=32.7M(58%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    CG backing stores                  1252K

    CG image                              4K

    CG raster data                      556K

    CG shared images                   3384K

    CoreAnimation                         4K

    CoreGraphics                          8K

    CoreServices                       2024K

    MALLOC                             24.6M

    MALLOC guard page                    48K

    MALLOC_LARGE (reserved)            3072K        reserved VM address space (unallocated)

    Memory tag=240                        4K

    Memory tag=242                       12K

    Stack                              66.0M

    VM_ALLOCATE                        16.1M

    __CI_BITMAP                          80K

    __DATA                             8276K

    __DATA/__OBJC                       148K

    __IMAGE                             528K

    __IMPORT                             12K

    __LINKEDIT                         44.0M

    __OBJC                             2440K

    __OBJC/__DATA                        44K

    __PAGEZERO                            4K

    __TEXT                            127.6M

    __UNICODE                           544K

    mapped file                       123.2M

    shared memory                       312K

    shared pmap                        8468K

    ===========                      =======

    TOTAL                             432.1M

    TOTAL, minus reserved VM space    429.1M

     

     

    Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.29f1

    Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344352382D53362020

    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344352382D53362020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)

    Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Hitachi HDP725032GLA380, 320.07 GB

    Parallel ATA Device: MATSHITADVD-R   UJ-875, 6.03 GB

    USB Device: My Book, 0x1058  (Western Digital Technologies, Inc.), 0x1100, 0xfa400000 / 2

    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 3

    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd100000 / 2

    USB Device: Canon Digital Camera, 0x04a9  (Canon Inc.), 0x319b, 0xfd130000 / 6

    USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfd110000 / 5

    USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd120000 / 4

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1a100000 / 2

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 3

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

    FireWire Device: My Book 111D, WD, 800mbit_speed

    FireWire Device: My Book 1112, WD, 400mbit_speed

  • Claude7 Level 1 Level 1 (0 points)

    Same problem here. EOS Utility 2.11.4 crashes on my iMac with Mountain Lion 10.8.2 and on my MBP with Lion 10.7.5 as soon as I connect an EOS camera.

     

    Claude

  • Paldeng Level 2 Level 2 (285 points)

    Need to wait for Cannon to provide the drivers.

  • tcphoto1 Level 1 Level 1 (35 points)

    Doug, Did you really need to copy and paste that entire message? It's not like you're sending it to Apple Technical Support Engineers.

  • Cesar Sison Level 1 Level 1 (0 points)

    I'm having the same problem. Called Canon and they didn't do anything. It appears that the 7D connection works on OSX 10.6.X. Mine was working perfectly well with Canon 7D v2.0.0 firmware until I updated it to v2.0.3 and updated the latest Mac security patch that went out last week. The error seems to be generated by the new firmware and is incompatible with 10.7.X and above. Let's see what Canon has to say. Their embedded software is being developed in China, and the strike happening seems to be affecting Canon's ability to quickly release a new firmware patch.

  • Morialta Matt Level 1 Level 1 (0 points)

    Great idea, and maybe I should go and buy a PC too...

     

    Seriously, how did that 'help' anyone

     

    About as handy as Doug pasting the entire Crash thread. ahhhhhhhhh!

     

    So anyone know if they have updated it yet is the important question I need answered please!!!

  • tcphoto1 Level 1 Level 1 (35 points)

    All the Canon USA website says is that an update should be posted in early October.

  • cstewart Level 1 Level 1 (10 points)

    I am having the same issue with Canon's EOS Utility. When I plug in my 7D, the app crashes. I have found a work around importing video files and stills through Canon's other app, Image Capture. So until Canon get its act together and fixes the problem, Image Capture will do the trick.

  • ducroz Level 1 Level 1 (0 points)

    does anybody know of any other software which will allow me to control the camera like the EOS utiltiy that will work in 10.8.2? very bad timing indeed.

  • Claude7 Level 1 Level 1 (0 points)

    The new Lightroom 4.2 should enable tethered shooting but has not all features of EOS utility.

    Claude

  • Cambike69 Level 1 Level 1 (0 points)

    The latest update for Canon 7D software is due any day now, this I am told by Canon will allow the WFT E5 and 7D to be used with OSX10.8, such a shame that Canon and Apple are dragging their feet with this.

     

    Everyone uses Mac for photography (well almost), yet if you keep upto date with Mac updates you will never be able to use your Canon gear.

     

    FYI, I turned on my old Windows 7 pc, started Eos Utility and it worked like a dream. Had live view via wifi and could control lots of the 7d options.

     

    Wish both Canon and Apple could sort things out, payed a lot of money for my wifi transmitter and 7d only to find that they do not work remotely on adhoc network as described in Canon store.

     

    Does anyone use this equipment with OSX10.8? If so do you have any tips?

     

    Thanks Chris

  • carrotsaregreen Level 1 Level 1 (0 points)

    I found a fix for this after an age of searching.

     

    Remove EOS Utility 2.11.4

    Download and install version 2.10.4 (you may have to hunt for it and I don't have the link any more)

     

    It works absolutely perfectly both with the camera or a card reader

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