Canon EOS utility and OSXML 10.8.1. Crashes on USB connection to Camera

I am having the exact same problem with my 660D. I'm almost certain it's due to the OS update I performed a few hours ago. Since this pudate only came out recently and we are the only two who have mentioned it, I'm assuming no one has found a fix yet.
It seems as though my cinestyle update will have to wait untill early October....

Canon is not very good at updating their software. I updated to 10.8.1 and found out shortly afterward that EOS Utility is not compatible yet. I ended up downloading Adobe Lightroom and it worked well with my Canon 5D2. You can use it free for 30 days which gives Canon a little time to update or buy it for $99.

I'm having this exact same problem. It was working fine on my iMac OS Lion (10.7.5). I made no changes to the OS and the issue came right out of the blue. Canon EOS Utility version 2.11.4 - I've tried uninstalling, rebooting, installing an older version, repairing OS permissions, reformatting camera cards, tried using different cameras (5D Mark III, 50D, T2i) with no success. EOS Utility launches fine without camera connected, but as soon as you connect the camera, the utility crashes with the information below. Please help!

Process: EOS Utility [930]

Path: /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility

Identifier: com.canon.EOS Utility 2

Version: 2.11.4 (2.11.4.0)

Code Type: X86 (Native)

Parent Process: launchd [172]

Date/Time: 2012-09-22 14:45:41.186 -0400

OS Version: Mac OS X 10.7.5 (11G56)

Report Version: 9

Interval Since Last Report: 135736 sec

Crashes Since Last Report: 50

Per-App Interval Since Last Report: 140 sec

Per-App Crashes Since Last Report: 16

Anonymous UUID: 7A63CE82-4090-41D3-9FC2-EF68872A7F56

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000070057ef9

VM Regions Near 0x70057ef9:

MALLOC_LARGE 0000000005b00000-0000000005bdb000 [ 876K] rw-/rwx SM=PRV

-->

__TEXT 000000008fea3000-000000008fed6000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld

Application Specific Information:

objc_msgSend() selector name: release

objc[930]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x9186bd47 objc_msgSend + 23

1 libobjc.A.dylib 0x9186ec58 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 404

2 com.apple.CoreFoundation 0x989c0e05 _CFAutoreleasePoolPop + 53

3 com.apple.Foundation 0x9211ca2f -[NSAutoreleasePool release] + 131

4 com.canon.edsdk 0xb0034c07 CIccMan::SendPtpCommand(void*, tagEdsPassThrough*) + 961

5 com.canon.edsdk 0xb002d170 CMacPtpInterface::SendCommandSelf(void*, SPtpParam*) + 120

6 com.canon.edsdk 0xb002a822 CPtpInterface::DS_SetRemoteMode(void*, DS_REMOTE_MODE_T) + 156

7 com.canon.edsdk 0xb001ea78 CPtpCamera::OpenSessionSelf() + 314

8 com.canon.edsdk 0xb000e531 CEdsCamera::OpenSession(long) + 69

9 com.canon.edsdk 0xb0003bd4 EdsOpenSession + 77

10 com.canon.EOS Utility 2 0x0000bdf8 -[MainController openSession] + 182

11 com.canon.EOS Utility 2 0x0000e05e -[MainController connectCamera] + 353

12 com.canon.EOS Utility 2 0x0000b945 -[MainController checkConnectedCamera] + 1800

13 com.apple.Foundation 0x9211f792 __NSFireDelayedPerform + 615

14 com.apple.CoreFoundation 0x989ea2a6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22

15 com.apple.CoreFoundation 0x989e9c37 __CFRunLoopDoTimer + 743

16 com.apple.CoreFoundation 0x989c8cd0 __CFRunLoopRun + 1888

17 com.apple.CoreFoundation 0x989c81dc CFRunLoopRunSpecific + 332

18 com.apple.CoreFoundation 0x989c8088 CFRunLoopRunInMode + 120

19 com.apple.HIToolbox 0x912ab543 RunCurrentEventLoopInMode + 318

20 com.apple.HIToolbox 0x912b28ab ReceiveNextEventCommon + 381

21 com.apple.HIToolbox 0x912b271a BlockUntilNextEventMatchingListInMode + 88

22 com.apple.AppKit 0x90780ee8 _DPSNextEvent + 678

23 com.apple.AppKit 0x90780752 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113

24 com.apple.AppKit 0x9077cac1 -[NSApplication run] + 911

25 com.apple.AppKit 0x90a0dac5 NSApplicationMain + 1054

26 com.canon.EOS Utility 2 0x000035d0 main + 1218

27 com.canon.EOS Utility 2 0x000030e2 start + 54

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x9652290a kevent + 10

1 libdispatch.dylib 0x98cf4e04 _dispatch_mgr_invoke + 969

2 libdispatch.dylib 0x98cf3853 _dispatch_mgr_thread + 53

Thread 2:

0 libsystem_kernel.dylib 0x9652202e __workq_kernreturn + 10

1 libsystem_c.dylib 0x94439ccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x9443b6fe start_wqthread + 30

Thread 3:

0 libsystem_kernel.dylib 0x9652202e __workq_kernreturn + 10

1 libsystem_c.dylib 0x94439ccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x9443b6fe start_wqthread + 30

Thread 4:

0 libsystem_kernel.dylib 0x9652202e __workq_kernreturn + 10

1 libsystem_c.dylib 0x94439ccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x9443b6fe start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x0059e7b0 ebx: 0xb0034854 ecx: 0x910c88e0 edx: 0x70057ed9

edi: 0x008e5000 esi: 0x008e5000 ebp: 0xbfffddf8 esp: 0xbfffdbb8

ss: 0x00000023 efl: 0x00010202 eip: 0x9186bd47 cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f

cr2: 0x70057ef9

Logical CPU: 1

Binary Images:

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0x9b9ac000 - 0x9b9bfff8 com.apple.MultitouchSupport.framework (231.4 - 231.4) <083F7787-4C3B-31DA-B5BB-1993D9A9723D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x9b9c0000 - 0x9b9c0fff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x9b9c1000 - 0x9b9e9ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <AB530FB2-8BD1-3328-95E8-CF449F0429CA> /usr/lib/libxslt.1.dylib

0x9ba40000 - 0x9babdfff com.apple.PDFKit (2.6.4 - 2.6.4) <F2B635FC-EDD0-3D80-AB43-F78CB883623A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x9baf1000 - 0x9bb0efff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib

0x9bb0f000 - 0x9bbb3fff com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x9bbb4000 - 0x9c4df72b com.apple.CoreGraphics (1.600.0 - ???) <DD7CDD67-FC4F-36FE-962F-2EA7EF3FC780> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics

0x9c4e0000 - 0x9c4e8ff5 libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <BB0C7B49-600F-3551-A460-B7E36CA4C4A4> /usr/lib/system/libcopyfile.dylib

0x9c4e9000 - 0x9c5f8ff7 com.apple.DesktopServices (1.6.5 - 1.6.5) <CEC069D7-37A3-3D25-A3BB-39DE99FDA46E> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

0x9c641000 - 0x9c64cfff libkxld.dylib (??? - ???) <14E79D7A-B6C2-35C5-B56D-D343BEC2A106> /usr/lib/system/libkxld.dylib

0x9c64d000 - 0x9c68fff7 com.apple.CoreMedia (1.0 - 705.94) <10D5D25F-9BCB-3406-B737-23D9FDF2CC71> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x9c690000 - 0x9c698ff3 liblaunch.dylib (392.39.0 - compatibility 1.0.0) <9E6135FF-C2B1-3BC9-A160-B32D71BFA77C> /usr/lib/system/liblaunch.dylib

0x9c699000 - 0x9cb75ff6 libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x9cb76000 - 0x9cf31ffb com.apple.SceneKit (125.3 - 125.8) <89008B87-87E7-3972-A274-30311497EE32> /System/Library/PrivateFrameworks/SceneKit.framework/Versions/A/SceneKit

0xb0000000 - 0xb0050ffb +com.canon.edsdk (2.11.4.3 - 2.11.4.3) <CD77425C-A168-C32D-1D93-3A25C00EC11C> /Applications/Canon Utilities/*/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 5

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 1580

thread_create: 1

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=171.6M resident=96.3M(56%) swapped_out_or_unallocated=75.3M(44%)

Writable regions: Total=56.8M written=4516K(8%) resident=24.1M(42%) swapped_out=0K(0%) unallocated=32.7M(58%)

REGION TYPE VIRTUAL

=========== =======

CG backing stores 1252K

CG image 4K

CG raster data 556K

CG shared images 3384K

CoreAnimation 4K

CoreGraphics 8K

CoreServices 2024K

MALLOC 24.6M

MALLOC guard page 48K

MALLOC_LARGE (reserved) 3072K reserved VM address space (unallocated)

Memory tag=240 4K

Memory tag=242 12K

Stack 66.0M

VM_ALLOCATE 16.1M

__CI_BITMAP 80K

__DATA 8276K

__DATA/__OBJC 148K

__IMAGE 528K

__IMPORT 12K

__LINKEDIT 44.0M

__OBJC 2440K

__OBJC/__DATA 44K

__PAGEZERO 4K

__TEXT 127.6M

__UNICODE 544K

mapped file 123.2M

shared memory 312K

shared pmap 8468K

=========== =======

TOTAL 432.1M

TOTAL, minus reserved VM space 429.1M

Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.29f1

Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344352382D53362020

Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344352382D53362020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)

Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HDP725032GLA380, 320.07 GB

Parallel ATA Device: MATSHITADVD-R UJ-875, 6.03 GB

USB Device: My Book, 0x1058 (Western Digital Technologies, Inc.), 0x1100, 0xfa400000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 3

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd100000 / 2

USB Device: Canon Digital Camera, 0x04a9 (Canon Inc.), 0x319b, 0xfd130000 / 6

USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfd110000 / 5

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd120000 / 4

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

FireWire Device: My Book 111D, WD, 800mbit_speed

FireWire Device: My Book 1112, WD, 400mbit_speed

Same problem here. EOS Utility 2.11.4 crashes on my iMac with Mountain Lion 10.8.2 and on my MBP with Lion 10.7.5 as soon as I connect an EOS camera.

Claude

Need to wait for Cannon to provide the drivers.

Doug, Did you really need to copy and paste that entire message? It's not like you're sending it to Apple Technical Support Engineers.

I'm having the same problem. Called Canon and they didn't do anything. It appears that the 7D connection works on OSX 10.6.X. Mine was working perfectly well with Canon 7D v2.0.0 firmware until I updated it to v2.0.3 and updated the latest Mac security patch that went out last week. The error seems to be generated by the new firmware and is incompatible with 10.7.X and above. Let's see what Canon has to say. Their embedded software is being developed in China, and the strike happening seems to be affecting Canon's ability to quickly release a new firmware patch.

Great idea, and maybe I should go and buy a PC too... 😁

Seriously, how did that 'help' anyone

About as handy as Doug pasting the entire Crash thread. ahhhhhhhhh!

So anyone know if they have updated it yet is the important question I need answered please!!!

All the Canon USA website says is that an update should be posted in early October.

I am having the same issue with Canon's EOS Utility. When I plug in my 7D, the app crashes. I have found a work around importing video files and stills through Canon's other app, Image Capture. So until Canon get its act together and fixes the problem, Image Capture will do the trick.

does anybody know of any other software which will allow me to control the camera like the EOS utiltiy that will work in 10.8.2? very bad timing indeed.

The new Lightroom 4.2 should enable tethered shooting but has not all features of EOS utility.

Claude

The latest update for Canon 7D software is due any day now, this I am told by Canon will allow the WFT E5 and 7D to be used with OSX10.8, such a shame that Canon and Apple are dragging their feet with this.

Everyone uses Mac for photography (well almost), yet if you keep upto date with Mac updates you will never be able to use your Canon gear.

FYI, I turned on my old Windows 7 pc, started Eos Utility and it worked like a dream. Had live view via wifi and could control lots of the 7d options.

Wish both Canon and Apple could sort things out, payed a lot of money for my wifi transmitter and 7d only to find that they do not work remotely on adhoc network as described in Canon store.

Does anyone use this equipment with OSX10.8? If so do you have any tips?

Thanks Chris

I found a fix for this after an age of searching.

Remove EOS Utility 2.11.4

Download and install version 2.10.4 (you may have to hunt for it and I don't have the link any more)

It works absolutely perfectly both with the camera or a card reader

Fantastic news. Thanks alot.

I still have version 2.9 on disc, so fingers crossed I can install that and find the 2.10.4 update without a problem.

Cheers