jason4101
Level 1 (0 points)

Q: iCloud mail not working

Logging into iCloud account and everything turns on just fine except mail.  Notes, address book, calander all turn on but mail says, setting up and then I get the message, Wait a moment and then try turning on Mail again.  I've been trying for two days and nothing.  If I login online everything works fine, sending, receiving and the account says nothing is wrong. 

 

Any suggestions?

 

Thank you

MacBook Pro (15-inch Late 2011), Mac OS X (10.7.3)

Posted on Sep 16, 2012 12:49 PM

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jason4101

Q: iCloud mail not working

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  • by sberman,Helpful

    sberman sberman Sep 16, 2012 1:12 PM in response to jason4101
    Level 8 (41,095 points)
    Sep 16, 2012 1:12 PM in response to jason4101

    The first thing I thought of was some iCloud system issue, but I ruled that out because the iCloud system status says everything is OK.

     

    Here's where to see that status: http://www.apple.com/support/icloud/systemstatus/

     

    The next thing that comes to mind is to try this:

     

    I assume you're doing everything you say using the Mac's Mail application.  If that's true, then try logging into your mail via web at http://www.icloud.com and see if you get the same result.

     

    If my assumption is incorrect and you are using the web, then try using the Mac's Mail application.

  • by jason4101,

    jason4101 jason4101 Sep 16, 2012 1:46 PM in response to sberman
    Level 1 (0 points)
    Sep 16, 2012 1:46 PM in response to sberman

    Ok I've logging into my account online and everything works fine I am able to send and receive mail online only. I've tried in the Mac's Mail application and thru the preferemce pane window.

     

    All the other applications associated with my iCloud acount are fine and sync correctly except mail.  It starts trying to setup and imediatly gives me a message wait a moment and then try turning on again.

  • by sberman,Helpful

    sberman sberman Sep 16, 2012 2:06 PM in response to jason4101
    Level 8 (41,095 points)
    Sep 16, 2012 2:06 PM in response to jason4101

    One quick double-check question:

     

    If you go to System Preferences > iCloud, is Mail checked?

     

    I wonder what would happen if you go to Mail preferences and remove and re-add your iCloud mail account.

  • by jason4101,

    jason4101 jason4101 Sep 16, 2012 2:31 PM in response to sberman
    Level 1 (0 points)
    Sep 16, 2012 2:31 PM in response to sberman

    System Preferences>iCloud, is not checked.  If I check the box next to mail there is an attempt and then I get the message wait a moment and then try turning on again.

     

    In the mail application under accounts there is no iCloud account active or listed.  If I try to activate it in the application I get the same message.

  • by sberman,

    sberman sberman Sep 16, 2012 2:37 PM in response to jason4101
    Level 8 (41,095 points)
    Sep 16, 2012 2:37 PM in response to jason4101

    OK, I think I've got the solution:

     

    Under System Preferences > iCloud, are you signed in?  What happens if you click the "Account Details" button on the left?  Do you see your Apple ID?

     

    You should!

  • by jason4101,

    jason4101 jason4101 Sep 16, 2012 2:47 PM in response to sberman
    Level 1 (0 points)
    Sep 16, 2012 2:47 PM in response to sberman

    Yes signed in and account is good and showing.  Apple ID is the same and has not been changed.

  • by sberman,

    sberman sberman Sep 16, 2012 2:55 PM in response to jason4101
    Level 8 (41,095 points)
    Sep 16, 2012 2:55 PM in response to jason4101

    Wow, I've run out of ideas ...

     

    Here's how to contact iCloud support:

    http://www.apple.com/support/icloud/ww/

  • by jason4101,

    jason4101 jason4101 Sep 16, 2012 2:58 PM in response to sberman
    Level 1 (0 points)
    Sep 16, 2012 2:58 PM in response to sberman

    Ok thank you

     

    I've went into the mail application and manually added the iClound account.  Doing this has now allowed me to check the box in preference's.  The only problem is I am receiving mail just fine but not able to send.

     

    I'll try contacting iCloud support.

     

    Again thank you

  • by sberman,

    sberman sberman Sep 16, 2012 3:05 PM in response to jason4101
    Level 8 (41,095 points)
    Sep 16, 2012 3:05 PM in response to jason4101

    Ah, progress!

     

    Well, then here's a troubleshooting article on receiving but not able to send:

    http://support.apple.com/kb/TS4002

     

    Check the "Cannot send ..." part.

  • by jason4101,

    jason4101 jason4101 Sep 16, 2012 3:22 PM in response to sberman
    Level 1 (0 points)
    Sep 16, 2012 3:22 PM in response to sberman

    OK I am now receiving and sending mail on that account.  The only thing is that the settings that are described in that artical are different that what the account set up automaticaly.

     

    Should I change the setting to the ones described or just stay with what mail chose by itself?

  • by jason4101,

    jason4101 jason4101 Sep 16, 2012 3:23 PM in response to jason4101
    Level 1 (0 points)
    Sep 16, 2012 3:23 PM in response to jason4101

    Opps.  I just had a brain fart.  I will check with my wifes account on her macbook and see what is there. 

  • by sberman,

    sberman sberman Sep 16, 2012 3:40 PM in response to jason4101
    Level 8 (41,095 points)
    Sep 16, 2012 3:40 PM in response to jason4101

    Well, if your wife's account is not enlightening, I would suggest changing the settings to the article's (but take note of what is currently there).

     

    After all, what is currently there is not working!

     

    Plus, your initial posting suggests you're still running Lion, which is not as up-to-date as the article.

  • by jason4101,

    jason4101 jason4101 Sep 16, 2012 5:03 PM in response to sberman
    Level 1 (0 points)
    Sep 16, 2012 5:03 PM in response to sberman

    Sorry about the operating system. It is Montain Lion.  I didn't realize I needed to update that.  I wont get a chance to check the other macbook till late tonight.

     

    So far I had to establish the @me account manually and everything started to work.  I decide to change the setting to that listed in the articale.  Once again mail as listed in the preferences application was not checked, either under iCloud and under the mail and accouts options.

     

    So for now I will wait to see what the other mac has for settings. 

     

    I also uninstalled the Little Snitch application thinking that I might have blocked something or that it was blocking something on its own.  So far this has not helped.

     

    I will post me results when I am confident that it is a permante fix.  I will also be sending the iCloud support people an email to see if this is common or just an isolated incedent.