Quick Look only showing spinning wheel but never loads .avi and .flv files

after installing Mountain Lion on my Retina MacBook Pro .avi and .flv files arnt creating thumbnails anymore despite having Perian and DivX installed both together and each one indevidually even triend uninstalling both. Files work perfectly in quicktime but dont create thumbnails like .mp4 and dont work in Quick Look, instead it just shows a spinning wheel and never loads. All of this used to work in Lion perfectly with either Perian or DivX installed but now neither. Ive used someone elses older MacBook Pro on Mountain Lion and their files show thumbnails like it should.


I've loaded console to see what it says and displays the message:


16/09/2012 23:02:57.120 QuickLookUIHelper[9440]: Failed to communicate with qtkitserver: Connection invalid

16/09/2012 23:02:57.120 QuickLookUIHelper[9440]: Failed to initializeServer(), returned 5


Please help its so frustrating!

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion

Posted on Sep 16, 2012 3:11 PM

Reply
11 replies

Sep 21, 2012 4:12 PM in response to c.zito

Same problem. I have a MBP upgraded from Lion to Mountain Lion that plays avi files in quicklook no problem, but my MP upgraded from Snow Leopard to Lion to Mountain Lion will not play avi files in quick look no matter what I do.


I've tried installing and uninstalling DivX, most information I've seen says DivX does more harm than good.


I've tried downgrading to perian 1.2.2.


I've tried installing quicktime 7 and changing the default player for AVI to quicktime 7.


I've verified that there aren't any extra codecs in HD/Library/Quicktime that shouldn't be there.


The preview icons in the Finder and ability to play with quick look are simply gone.

Sep 21, 2012 4:35 PM in response to NOYBUS

I am showing the same errors in the console:


9/21/12 4:27:38.817 PM com.apple.quicklook.satellite[642]: Failed to communicate with qtkitserver: Connection invalid

9/21/12 4:27:38.818 PM com.apple.quicklook.satellite[642]: Failed to initializeServer(), returned 5


I found something that looks promising:


https://discussions.apple.com/thread/4165276?start=30&tstart=0


I recently restored from a time machine backup and that is when this problem started.


Just replaced the file they are talking about from another machine and rebooting to try it.

Sep 28, 2012 10:44 PM in response to c.zito

I found those:

9/25/12 03:15:04.653 AM com.apple.quicklook.satellite[15978]: Failed to communicate with qtkitserver: Connection invalid

9/25/12 03:15:04.654 AM com.apple.quicklook.satellite[15978]: Failed to initializeServer(), returned 5

after i restored OSX Server 10.8.2 from Time Machine.


I did confirm that /System/Library/Caches/com.apple.xpchelper.cache is missing, too.


As a fix I did install 10.8.2 combo update and so far, so good. No more errors in log. The missing com.apple.xpchelper.cache was installed by the combo update, too.

Jan 31, 2013 1:15 PM in response to c.zito

Thank you very much for the solution. I am using DeployStudion to pull a thick image. It seems that while creating or deploying the image to machines, DeployStudio clears the System/Library/Caches with the undesired result of not showing thumbnails on all Macs in my environment. I cannot possibly go to all machines and reinstall Mountainlion as suggested in other threads. With an additional task in the deployment workflow I copy the file to the machines but that's kind of a bricolage. However, I just noticed that there is a newer version of DeployStudio which I am going to test tomorrow...

Feb 13, 2013 5:09 AM in response to NOYBUS

Thanks for providing Zip file, did fix my problem. i am able to reproduce the problem! In my case it is caused by a software named "Mobile Partner" coming from Huawei and is neccessary for the Huawei E176 USB UMTS Stick. Once i have installed the software "com.apple.xpchelper.cache" disappears from the caches folder! Maybe any other software is making same kind of problem. Real bad if a software installer deletes important files!

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Quick Look only showing spinning wheel but never loads .avi and .flv files

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