Previous 1 2 Next 19 Replies Latest reply: Mar 29, 2014 1:37 PM by brueskie
Amit4444 Level 1 Level 1 (0 points)

       sir when i am restoring my ipod classic (3 genration) on that time it gives an error "ipod s/w update server could not be contacted" while i have

updated itunes and every  thing right .   i am using windows Vista  and  and laptop is connected to an internet properly. my ipod has s/w version of 1.1.2

so plz give me some solution...

 

Amit


iPod classic, Windows Vista
  • Amit4444 Level 1 Level 1 (0 points)

    i have tried that opyion but still the problem is same...

     

    plz help me/....

  • planb77 Level 7 Level 7 (32,290 points)

    I assume you are using the latest version of iTunes?  Can you run a network connectivity test in iTunes and report the results?

    iTunes for Windows: Network Connectivity Tests

     

    If you have any AntiVirus software installed and running in the background on your PC, temporarily disable and try to update the iPod again.

     

    B-rock

  • Amit4444 Level 1 Level 1 (0 points)

    I have checked network connective tests..

     

    coped to clipboard & send to apple ..

     

     

      Mt ipod serial no is :- 8K8089P4YMV

     

       Name:- iPod

      

      S/w Version:- 1.1.2

     

      Capacity:n/a

     

     

      plz give me some solution..
      i am feed up of this process..

     

       Ipod is not working from last 5 Month..

  • planb77 Level 7 Level 7 (32,290 points)

    Coud you post those results from the diagnostic test in this thread as I asked above?


    B-rock

  • Amit4444 Level 1 Level 1 (0 points)

    While Checking the network Connectivity Test

     

    network interfaces verified is ok

     

    internet Connection verified is also ok

     

    Secure link to itune store failed ..   After clicking on help

     

      It Give an report of

     

     

    "

    iTunes Help is unavailable because your computer isn’t connected to the Internet.

    To view iTunes Help, make sure you’re connected to the Internet, then choose iTunes Help from the Help menu.

    "

     

     

     

    iTune Daignonostic Completed Report

     

    "

    Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)

    Sony Corporation VGN-NS25G_S

    iTunes 10.7.0.21

    QuickTime not available

    FairPlay 2.2.19

    Apple Application Support 2.2.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.0.59

    Apple Mobile Device Driver 1.62.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0012A80C030EE3B0

     

     

    Current user is an administrator.

    The current local date and time is 2012-09-19 20:35:25.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 10.7.0.21 is currently running.

    iTunesHelper 10.7.0.21 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** Network Connectivity Tests ****

     

     

    Network Adapter Information

     

     

    Adapter Name:          {056C592F-709E-4FD6-A879-07462C191353}

    Description:          MBrowse USB Modem

    IP Address:          116.203.27.167

    Subnet Mask:          255.255.255.255

    Default Gateway:          0.0.0.0

    DHCP Enabled:          No

    DHCP Server:

    Lease Obtained:          Thu Jan 01 05:30:00 1970

     

     

    Lease Expires:          Thu Jan 01 05:30:00 1970

     

     

    DNS Servers:          10.228.65.114

                        116.202.225.32

     

     

    Adapter Name:          {7A51F474-D87C-43FC-A620-3818214CD349}

    Description:          Atheros AR928x Wireless Network Adapter

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Thu Jan 01 05:30:00 1970

     

     

    Lease Expires:          Thu Jan 01 05:30:00 1970

     

     

    DNS Servers:

     

     

    Adapter Name:          {C1C7293A-E07D-433F-B325-79FAA1433297}

    Description:          Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Thu Jan 01 05:30:00 1970

     

     

    Lease Expires:          Thu Jan 01 05:30:00 1970

     

     

    DNS Servers:

     

     

    Active Connection:          MBrowse USB Modem

    Connected:          Yes

    Online:                    Yes

    Using Modem:          Yes

    Using LAN:          No

    Using Proxy:          No

     

     

    Firewall Information

     

     

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

     

     

    Connection attempt to Apple web site was unsuccessful.

    The network connection timed out.

    Basic connection to the store failed.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    The network connection timed out.

    iTunes has never successfully accessed the iTunes Store.

     

     

    "

     

     

       I have send u all the reports of  plz resolve the issue..

  • planb77 Level 7 Level 7 (32,290 points)

    Try changing the DNS servers for your network connection to Google's, which are 8.8.8.8 and 8.8.4.4.

     

    B-rock

  • Amit4444 Level 1 Level 1 (0 points)

    Tryed But same issue...

  • planb77 Level 7 Level 7 (32,290 points)

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

     

    Try enabling iTunes through your Windows Firewall.

    iTunes 10 for Windows: Enable iTunes in the Windows Firewall

     

    B-rock

  • Amit4444 Level 1 Level 1 (0 points)

    tryed but same issue,......

  • planb77 Level 7 Level 7 (32,290 points)

    Did you rerun the diagnostic report after enabling it through the firewall to verify that iTunes is indeed allowed through?

     

    Is iTunes up to date (10.7)?

     

    Can you browse the iTunes Store at all?


    B-rock

  • Amit4444 Level 1 Level 1 (0 points)

    Itune is up to date..

     

     

    Yes i can't browse itune store ...

     

    i have download ed ipode updater also but it say u have to restore it using itune

  • planb77 Level 7 Level 7 (32,290 points)

    Is this on a desktop or laptop?  If it's a laptop, can you try downloading and installing the update while connected to another network?

     

    Can you just try and restore the iPod on another PC if you have one available?

     

    B-rock

  • Amit4444 Level 1 Level 1 (0 points)

    ok i will try it.....

     

    i will try on another network ...

     

      if any issue  then

     

    try to connect on another laptop...

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