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ipod s/w update server could not be contacted.

70773 Views 19 Replies Latest reply: Mar 29, 2014 1:37 PM by brueskie RSS
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Amit4444 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 16, 2012 10:15 PM

       sir when i am restoring my ipod classic (3 genration) on that time it gives an error "ipod s/w update server could not be contacted" while i have

updated itunes and every  thing right .   i am using windows Vista  and  and laptop is connected to an internet properly. my ipod has s/w version of 1.1.2

so plz give me some solution...

 

Amit

iPod classic, Windows Vista
  • planb77 Level 7 Level 7 (32,255 points)
  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 17, 2012 11:23 AM (in response to Amit4444)

    I assume you are using the latest version of iTunes?  Can you run a network connectivity test in iTunes and report the results?

    iTunes for Windows: Network Connectivity Tests

     

    If you have any AntiVirus software installed and running in the background on your PC, temporarily disable and try to update the iPod again.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 18, 2012 8:47 AM (in response to Amit4444)

    Coud you post those results from the diagnostic test in this thread as I asked above?


    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 19, 2012 8:50 AM (in response to Amit4444)

    Try changing the DNS servers for your network connection to Google's, which are 8.8.8.8 and 8.8.4.4.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 20, 2012 6:02 AM (in response to Amit4444)

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

     

    Try enabling iTunes through your Windows Firewall.

    iTunes 10 for Windows: Enable iTunes in the Windows Firewall

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 20, 2012 7:05 AM (in response to Amit4444)

    Did you rerun the diagnostic report after enabling it through the firewall to verify that iTunes is indeed allowed through?

     

    Is iTunes up to date (10.7)?

     

    Can you browse the iTunes Store at all?


    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 21, 2012 5:50 AM (in response to Amit4444)

    Is this on a desktop or laptop?  If it's a laptop, can you try downloading and installing the update while connected to another network?

     

    Can you just try and restore the iPod on another PC if you have one available?

     

    B-rock

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