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community toolbar error message on safari

17069 Views 14 Replies Latest reply: Apr 6, 2014 1:03 PM by Joost Staffhorst RSS
vanessa from são paulo Calculating status...
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Sep 17, 2012 6:04 AM

Error message: I'm using Mac OS 10.6.8 Snow Leopard

"We're sorry, but the Safari browser version you are currently using does not support the community toolbar"

 

What should i do do solve this problem??

MacBook Pro, Mac OS X (10.6.8), HELP
  • Klaus1 Level 8 Level 8 (43,345 points)

    That toolbar/ct plugin seems to cause problems for all who install it!

     

    If you are running Tiger or Leopard:

     

    Close Safari, then locate and delete the following files and it should be gone:

     

    /Library/Application Support/Conduit

    /Library/InputManagers/CTLoader

    /Library/Receipts/ctloader.pkg

    /Library/Receipts/<Toolbar name>.pkg

    /Library/Application Support/SIMBL/Plugins/CT2285220.bundle

    /Users/<User name>/Library/Application Support/Conduit

     

    where / is the root library on your Hard Disk.

     

    If you are running Snow Leopard you should also look here:

     

    Library/launchAgents/com.conduit.loader.agent.plist

    Library/Application support/conduit plugins

     

    Also, as mentioned by Gilli2000:

     

    Library/Receipts - If you read it, it has information in it at the bottom referring extensively to "CT" and "community toolbar".

     

    Maybe it is harmless, but trash those items anyway!

     

    If you are running Lion:

     

    From the Finder Menu bar, select Go ▹ Go to Folder, and in the box that opens write:

     

    ~/Library/Application Support/Conduit

     

    Delete the second item if it is there.

     

    Now select Go to Folder again and enter  /Library

     

    From the folder that opens, delete the following items if they are there (you may need your login password):

     

    Application Support/Conduit

    InputManagers/CTLoader

    LaunchAgents/com.conduit.loader.agent.plist

    ScriptingAdditions/ct_scripting.osax

     

    then close the folder. Now select Go to Folder again and write: /Applications/Toolbars

     

    Delete that item and close the Finder windows you opened. Log out then log back in, and you should be rid of it.

     

    Note: Safari does not support any third-party toolbars except those supplied as an extension to Safari via the Extension Gallery.


  • azhatr Calculating status...
    Currently Being Moderated
    Sep 26, 2012 8:23 AM (in response to Klaus1)

    I don't have any files in the locations you listed. Any other thoughts? I tried redownloading the toolbar to go through the uninstall that way but it doesn't support Safari 6. I tried to remove Safari to download an older version but Lion won't let me remove Safari.

  • Paldeng Level 2 Level 2 (285 points)
    Currently Being Moderated
    Sep 26, 2012 8:43 AM (in response to azhatr)

    Try draging the internet plug-ins located at your HD Library to your desktop then restart.

    Location:

    Macintosh HD/Library/Internet Plug-ins

     

    Also try dragging the com.safari.plist and lockfile on the desktop.

    Location:

    Macintosh HD/Library/Preferences/com.apple.Safari.plist

  • azhatr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 9:08 AM (in response to Paldeng)

    I removed the plugins (after copying to my desktop) and that appears to fix the issue. Can't believe it was that simple. I could not find the com.apple.Safari.plist in my Preferences folder.

     

    My next steps is I'll go back through the plugins, add them back in and see if I can figure out which one is causing the problem. Will post back what I find.

  • Paldeng Level 2 Level 2 (285 points)
    Currently Being Moderated
    Sep 26, 2012 9:20 AM (in response to azhatr)

    Fantastic! For the plugins you can anytime download flash etc, if the machine ask for it.

     

    Sorry for the Safari mybad. Its on /Macintosh HD/Users/(your User)/Library/Preferences. No need to reset it though.

  • azhatr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 9:28 AM (in response to Paldeng)

    Interesting. I ended up adding all plugins back in and the error still won't pop up anymore. SWEEET!!!!!

     

    Now I just need to figure out why my icloud bookmarks aren't showing up on my mac (separate issue).

     

    Thanks for the help!!!!

  • damien2013 Calculating status...
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    Apr 12, 2013 1:48 PM (in response to Klaus1)

    i'm just writing to say thank you, as i took your advice and for the frist time in 2 years i'm free of that pain in the *** notice

  • Klaus1 Level 8 Level 8 (43,345 points)
    Currently Being Moderated
    Apr 12, 2013 2:58 PM (in response to damien2013)

    Good to hear - thanks for the feedback!

  • Windy Meadow Calculating status...

    Thanks for information.  I started to remove the plug ins one at a time, until the error message went away.  I just had to remove two.  The information above does work.

  • MRaulli Calculating status...
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    Nov 3, 2013 9:13 PM (in response to Klaus1)

    Thanks Klaus1, you ROCK!!! I removed the first plugin and now Safari is Community Toolbar error free!

  • Klaus1 Level 8 Level 8 (43,345 points)
    Currently Being Moderated
    Nov 4, 2013 4:20 AM (in response to MRaulli)

    Thanks for the feedback!

  • cmck123 Calculating status...
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    Nov 16, 2013 8:21 AM (in response to Klaus1)

    Thank you Klaus for your help. Had to look at this silly message everytime I clicked on Safari and never did anything about it - thank you!

  • 21jabuka Calculating status...
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    Feb 13, 2014 12:37 AM (in response to Klaus1)

    All these many many months later after your original reply ... I thank you profusely!  Excellent instructions that worked perfectly. 

  • Joost Staffhorst Calculating status...
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    Apr 6, 2014 1:03 PM (in response to Klaus1)

    Thanks Klaus. Good advice. Finally got rid of that annoying message.

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