I have the same problem -- no email arrives when I try to reset my password.
I'm syncing my iPhone 5 to iTunes and keep getting messages about all the content that will not sync because "not authorized."
So I try to login to my Apple ID
- password is wrong
- follow the link to reset password
- chose "send email" but no email arrives (I even check 'junk' folder to be sure)
- go back to reset password and try "Answer security questions"
- says my DoB is wrong but I'm sure DoB is correct and there's no way forward
So what is the solution? Re-purchase all the content that won't sync?