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iPhone Syncing Problem

I can no longer sync my iPhone 4 to my desktop with 64 bit Windows 7. After the syncing process going through steps 7 of 7 I get the following two messages.

"iTunes could not back up the iPhone because a session could not be started with the iPhone."

"iTunes could not sync information to the iPhone because a connection could not be established to the iPhone."


I have completely removed all iTunes, Quick Time, and Apple programs/files and reloaded from scratch with the latest iTunes. This did not solve the problem.


Any ideas on how to solve?

iPhone 4, Windows 7, 64 bit

Posted on Sep 17, 2012 12:38 PM

Reply
188 replies

Dec 17, 2012 9:50 PM in response to GordWM

Maybe some hope. The latest for me is since I connected my "new" devices (iPad mini) my older iphone 4s now seems to sync and backup fine, so I turned "Sync over Wi-fi" back on, and it does. I did upgrade to iTunes 11.0.1.12 today, before trying the wi-fi sync, so I dont know if that is what made the difference or not. I dont have Airplane mode on, and wi-fi is (obviously) on ! I was able to do a forced backup and sync (separately) with either wi-fi, or if I plugged in the usb. My problem had always been backup problems, but I often (not always) was able to sync, (except when itunes refused to see my devices at all). Backup in the good old days (before itunes 10.7) used to happen automatically at the begining of any sync. Now it seems to occure only if there is a significant amount of changes or time since my last backup. If it skips the backup, it still does a sync, although wi-fi sync seems slower than it used to be, but I no longer get an error message that "a backup could not happen because bla bla bla...".. So maybe now Apple has changed the backup to only occure if it really needs one (needs one in somebody's opinion at apple anyway). I can simply choose "backup now", and it does. It has been months since this worked right. I hope it keeps up. Anybody else upgrade iTunes lately and/or seeing the same thing as me?

Dec 18, 2012 10:08 AM in response to sfrav

More interesting news. When I turned on itunes this morning, I had my iPhone 4s in my pocket, asleep, and iTunes listed it in the devices area. Just for fun, I tried a forced backup, phone still in my pocket, and, after about a minute or less of "searching for iPhone" (or something like that), it did a backup ! I have never been able to do this before without at least having the phone on a charger. So I fired up my ipod 4th, connected usb (wi-fi sync has been turned off for a while), and it synced and backed up right away, hands off, (iTunes was already open). I set it to enable sync over wi-fi, tuned it off and unplugged the usb. Turning it on, itunes did not see it till I plugged it into a charger. But when it listed it in the devices and tried to sync, my iPhone disappeared from the list. I couldnt get the ipod to sync, got some new error message. I turned off the ipod, and the iphone popped back up in the devices list. Turning the ipod off and on again did not bring it up in itunes the second time, even while connected to a charger. I plugged ipod again to usb and disabled sync over wi-fi, restarted and went back to the same old error messages of no backup because a session could not be started, etc. etc.. Something has definately changed though, at least for me, in that iphone sync and backup are doing a bit better. Baby steps maybe. I hope this lasts. Too many times we have seen something seem like a fix only to find a day or two later things are still on the blink. But . . . so far an improvement for me.

Dec 25, 2012 10:32 AM in response to msmithengr

Woo-hoo! For $4/month I found a solutuon I'm very happy with.


The trick: rent Microsoft Exchange Online. It syncs Outlook and iDevices perfectly.


I'd always avoided using Exchange in the past because I'm not a huge corporation, and I'm happy with basic POP or IMAP mail. But Exchange works very well for individuals, too, and it's not expensive anymore. In fact, it's even free in some cases. Outlook syncs with it very well, naturally. But to my surprise, iDevices play well with Exchange, too, because Apple wants iDevices to be popular in the business/enterprise market.


Exchange replaces iCloud. You don't need (or want) to install iCloud Control Panel on your PCs. Instead, add the Exchange server to your Outlook settings, and voila! calendars and contacts sync up smoothly. Likewise, tweak your iDevice's settings to add the Exchange server and it syncs up nicely. In short, it works like it's supposed to.


You don't even need to mess with the e-mail servers or addresses you use now. Just add Exchange; don't replace anything. I don't bother using the new e-mail address that came with my Exchange account. I use the service merely for syncing calendars and contacts. E-mail stays the same.


The only downside is the $4/month fee. But that's cheaper than MobileMe was, and it works better. And it's not a hack or a kludge. Microsoft and Apple both want this to work, and they support it well.


Better still, if you're planning up upgrade to Office 2013 anytime soon, you can eliminate the Exchange Online rental fee and replace it with a free Outlook.com account.


Tech details: What you're looking for is a server or service that supports Microsoft's Exchange Active Sync (EAS). That can be either a physical server running Exchange Server or a service called Exchange Online. Either works. There are several places that offer access for $4-15/month, including Microsoft itself. Google Apps (the paid version) also supports EAS, though not very well.


All versions of Outlook will sync with EAS. In fact, they prefer it. All modern iDevices sync with it, too, so it's easy to get your contacts and calendars (and e-mail, if you want) to sync between platforms.


The Outlook.com website (formerly Hotmail) also offers EAS, and it's even free. The only hitch is that it doesn't currently sync with Outlook 2010 or earlier, only Outlook 2013. So until then, I'm paying for Exchange Online at $4/month. When Outlook 2013 comes out, I should be able to cancel that and switch to a free Outlook.com account.

Dec 29, 2012 3:47 PM in response to Jim Turley

All,

I also tried opening up a ticket etc. but no LUCK!

I have tried everything.

I have good news though and you will not have to spend $4/month for a solution!! The issue is that even though you may think that you may have fixed it, the issue returns! I finally found a fix that gets to the root of this problem! It fixes the high CPU problem and it also fixes iTunes stalling while backing up and syncing! The fix is for only $1 donation and it gets to the root of the problem and puts it away for good! Here’s the link http://for-the-people-online.com Good Luck!

Dec 30, 2012 8:42 PM in response to GordWM

Maybe 6.0.2 fixes things for some. I know my iPad mini's work fine (so far). The iPhone 4s and Ipod 4gens still have problems, but so far the max ios for them is 6.0.1. Same for my iPad 2. Checking updates for them shows that 6.0.1 is the most current. Only the mini's (and I assume the iphone5 and ipad4) can be upgraded to ios 6.0.2. I dont have the iphone 5 and ipad 3/4 to know about them.

Jan 9, 2013 7:48 PM in response to sfrav

I think I have tried everything listed here and I only encounter the problem about once a week. I started having his problem back in September when I still had my iPhone 4 and before I got my iPad. I now have an iPhone 5 and a New iPad. I'm using 64 bit windows 7 on a Sony laptop. When the problem occurs my solution is to change USB ports while iTunes is still open. It will restart the backup and sync processes and complete them without error. So far this has worked every time.


I figure the problem will be fixed in some future release and no one will know why, but for now I'm using this work-around.

Jan 10, 2013 1:08 AM in response to larryfromsaint joseph

I originally came here to rant. Several pages back in this discussion thread, I said that the only thing that was consistently working for me was putting the phone into Airplane Mode before syncing / backing up.


Then iTunes 11 appeared. For a week or, everything went back to working perfectly. I took the plunge and updated my phone to iOS 6, though I've kept my iPad on iOS 5. Syncing & backing up continued perfectly for a few days, then went back to only working when in Airplane Mode, then became even less reliable.


For the past two or three weeks, no combination of any of the tips in this discussion - nor any of the items in Apple's support document regarding backup/sync problems - could get the iPhone to sync. And yet the iPad continues to sync happy via wifi throughout.


So I came here mainly to vent, but just before doing do I plugged in my phone and... perfect backup and sync, first time, without being in Airplane Mode. First time for months! So now I'm here to offer the information that my PC automatically installed its monthly Microsoft patches overnight.


Relevant? Who knows. But possibly worth sharing.

iPhone Syncing Problem

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