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  • C.Cate Level 1 (0 points)

    ... and, i plan on hooking up to PC to switch off from wireless again, then back on for USB to PC sync as you noted above, to monitor the sync's behavior throughout the day with my Bookmarks. Like i mentioned before, it didn't make any difference what mode i was in or how the sync was performed, the phone lost the sync on and off, reboot or not, but a reboot immediately after one or more brought the Bookmarks back. One more shot at USB to PC, with "Sync Wireless" unchecked. I'll let you know what happens in a day or two. Thx.

  • Jim Turley Level 1 (60 points)

    Solved. (For a while, at least).


    What fixed it for me was configuring Norton's firewall to "allow" AppleMobileDeviceService.exe. That change alone allowed both wired (USB) and wireless (Wi-Fi) syncs to resume working as usual. (The full path is usually C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe.)


    This is on Windows 7 (64-bit) and iTunes and an iPhone 3GS.


    Tweaking the firewall for iTunes.exe made no difference. A few weeks ago, changing the Windows properties for iTunes.exe to enable Windows 7 Compatibility Mode seemed to work for a while, but the magic apparently wore off. Now the firewall tweak seems to do the trick.

  • ABigHelp Level 1 (0 points)

    Jim, Unfortunately, that will probably be only yet another temporary solve. My Norton firewall has been set to "allow" AppleMobileDeviceService.exe the whole time and to no avail.  The only thing that has worked for me as a permanent "solve" was to turn off WiFi synching.  Of course, this isn't a real solve either because it means I can't sync wirelessly - but so long as my iPhone is connect to the PC via USB, I don't get any more error messages and it syncs everytime.

  • chasfh Level 1 (0 points)

    Exactly, ABH.  I tried Mr. Turley's fix and it didn't work for me even once.  Only turning off the wi-fi and hoping 11 provides a permanent fix will work.

  • C.Cate Level 1 (0 points)

    I have faith in Apple, they are still the best out there in my opinion, glitches come with the majority of every new product and i know they will fix this bug, hopefully iTunes 11 will do it ... and yes, at least for now the USB to PC sync works, take care everyone.

  • ABigHelp Level 1 (0 points)

    LOL!  Seriously?  It's nice that you're so faithful.  But at least 15-thousand people have been to this thread, meaning more like hundreds of thousands of people are having this problem. Apple hasn't contributed a single post to this discussion. (And this discussion is taking place on Apple's site - so it's not like they're unaware of it.)  They're selling their product and they don't care.  Listen, I love my iPhone and Macs are great but the software that Apple has produced for PC's has consistently sucked.  Did you ever use MobileMe?  It was terrible.  And the iCloud web interface looks like children's software from 1990.  They design nice hardware and some of their software is amazing but when it comes to interfacing with PC's, they just don't care.  And this particular problem is more than a glitch.  It's a bug that affects our daily usage of their product.  If it is something they will address in the next version of iTunes, they should have mentioned it already.

  • Jim Turley Level 1 (60 points)

    Yeah, I figured that would be asking too much. It's apparently a combination of features, different for everyone.

  • Jim Turley Level 1 (60 points)

    "I find your lack of faith disturbing." -- Darth Vader.


    Faith in Apple is all very nice, and I'm not going to try to talk you out of it, but iTunes is hardly a new product. See where is says version 10.7? That represents a whole lot of revisions to this software, and it still doesn't work reliably for thousands (possibly tens of thousands) of people.


    The best out there? Maybe. Good enough? Not even close.

  • C.Cate Level 1 (0 points)

    I was just trying to put a positive note on what has already been a frustrating experience for everyone here. My intentions were all good, have a good one folks, a fix may be on the way soon.

  • ABigHelp Level 1 (0 points)

    "I find your lack of faith disturbing." -- Darth Vader.

    That cracked me up!  Thanks for the laugh! 

  • Alarian Level 1 (0 points)

    I was finally able to fix my problems with syncing.  All I had to do was replace my motherboard, CPU and then reinstall WIndows and wa-la!  I've now been syncing with no problems for the past week...


    And no I didn't do this to try and get this working.  My motherboard fried and took out the CPU with it.

  • sfrav Level 1 (0 points)

    I am pretty sure I wont be trying this fix real soon.   Joking aside, it seems every time somebody comes up with a fix (at least for them) the problem usually pops back up in time.  And if not, those who found a fix for the USB still have wi-fi problems, and vice versa. Come on Apple, at least tell us you are working on it !!

  • GordWM Level 1 (0 points)

    GordWM wrote:


    And now, to completely confuse me, I got up this morning to see that it had synced and backed up at 1:10 am.  I am glad this is happening, but mystified as to why it didn't for almost a month.


    And again with the insanity.  Last night, I was listening to music on iTunes.  When I went to bed, I plugged my iPhone into its power cord which is plugged into the wall outlet.  I didn't notice that I had left iTunes open.  When I got up this morning, the iPhone had synced, including doing a backup.  It was visible in the Devices section in iTunes.  When I tried to manipulate some settings, it said "looking for iPhone" and then disconnected (the iPhone icon under Devices disappeared).  Shaking head.................

  • Kenny Rankin Level 1 (0 points)

    Well , fingers crossed ....iTunes 11 installed and two successful wifi syncs to an iPhone so far !!

  • ABigHelp Level 1 (0 points)

    Here's an annoying update:

    This morning, there was a message on my iPhone stating that I have not backed up my iPhone to iCloud for 2 weeks.  Yeah?  Well wouldn't you know, two weeks ago on that date was when I turned off "sync with this phone over Wi-Fi" in iTunes.  No where does it say "if you turn off this feature, your iPhone will not automatically backup to iCloud ever again" - and until that day, my iPhone HAD been automatically backing up to iCloud daily.

    So I just re-checked the Wi-Fi sync checkbox in iTunes.  Then I went to the iPhone settings and did a "back up now" and it did it.  I actually should have tried the "back up now" before I re-checked the Wi-Fi sync checkbox just to see if it would work.  I can try that tomorrow. 


    Prior to my un-checking "sync with this phone over Wi-Fi", I never had any problems with backup.  I only had the error messages while syncing. And also had intermitent episodes of iTunes not recognizing my iPhone. 


    But in the meantime, I'm still able to sync via USB with no problem (no error messages) even with the Wi-Fi sync checked.  But iTunes does not recognize my iPhone at all via Wi-Fi when the iPhone is plugged into A/C and not USB.  Sigghhhhhhh....I'm sure this will all change sometime soon.