Skip navigation

iPhone Syncing Problem

56536 Views 187 Replies Latest reply: Apr 5, 2013 6:04 PM by Pini01 RSS
  • frozen999 Calculating status...
    Currently Being Moderated
    Oct 13, 2012 11:36 PM (in response to msmithengr)

    Still seeing inconsistent results with sycning via usb. Sometimes no errors other times there are 

  • beally87 Calculating status...
    Currently Being Moderated
    Oct 14, 2012 5:56 AM (in response to msmithengr)

    I get these issues too, Even with a restore?

     

    I work around it, (and would appreciate feedback on if this works for everyone) by :

     

    Right clicking device in iTunes and selecting "backup", I then get the error; I quickly "ok" the error, then select "backup" again, then I often get the error a second time, but on the third attempt (in very quick succession) of selecting backup, the task initiates, and completes successfully!

     

    Exactly the same for a restore!

     

    Did this work for you?

  • Jimmer07 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Oct 14, 2012 12:13 PM (in response to beally87)

    Unfortunately, it didn't work for me but thank you for the suggestion.

     

    To say that I am frustrated with this whole thing is an understatement.  Everything used to work perfectly and since this got screwed up it's got progressively worse and worse. I've tried pretty much everything suggested in this thread. It would work for a while and then stop.  At first it wouldn't do a backup all the time, but it would always sync my calendar, contacts and apps.  Now even that has stopped working. At this point, the only way I've managed to sync is by turning off wifi sync, putting the iPhone in airplane mode and plugging it into the computer and syncing that way.  Hopefully, that at least continues to work.

  • frozen999 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 14, 2012 6:11 PM (in response to frozen999)

    Well I shutdown iTunes. Uninstalled all of the Apple apps on my Win7 x64 box, deleted my iTunes backup folder, had to reboot to do that. Then I installed iTunes 64 bit from scratch. Strange thing was that when I ran the iTunes install app it had a Repair option or Uninstall option even this this is after I went through the Add/Remove Applications in Win7 control panel. Anyways I told iTunes to uninstall itself via its own installer and then reinstalled it all over again. It seems to be syncing ok I say seems to because I noticed that iTunes only shows one backup. I am concerned that it is simply keeping one backup and overwriting it each time. Not a wise thing to do.

  • Jimmer07 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Oct 14, 2012 7:47 PM (in response to frozen999)

    Please let us know if it continues working for you.  I did the same thing a couple of weeks ago and it worked great at first and then stopped working again.

  • frozen999 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2012 9:13 AM (in response to Jimmer07)

    I could of sworn that the iTunes version I was using around Jan 2012 was allowing me to create multiple backups of my iPad. Relying on a single backup these days is poor planning.

     

    I have lost count on how many times I have had to rescue data off of people's failed hard drives because they did not have proper backups or because their only backup was corrupt. I wished iTunes would allow end users to specifiy how many old backups to keep. That way if one deletes pictures or other items from say their iPad but only realize that they needed the file after a couple of backups have been done they at least have a better chance of restoring that backup if need be,

  • ColdFusionH3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2012 6:42 AM (in response to msmithengr)

    No good news on this issue for me unfortunately. Today I heard back from the Apple Tech Support Specialist who's been helping investigate my case. Apple have investigated and they say that nothing has changed on iTunes' end in terms of accessing files, network connections etc. It seems that it is therefore (at least in my case) a Norton Internet Security issue.

     

    I expressed my surprise at that since others have reported similar issues with other security software, but I guess that the same errors can have different causes. It's important to realise then that not everyone on this thread may be experiencing the same cause of their issues, even though the error messages seem to be similar on the surface.

     

    I'll be raising this as an issue with Symantec and see what they say. I had originally intended to do so before now, but I was of the opinion that it was an iTunes issue and figured it was best to approach each company on their own and try and figure out a solution. Apparently Apple will be raising an enquiry with Symantec as well, but they also encouraged me to do so on my own so that I can work directly with them and provide any info they require.

  • Erik_S Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2012 7:38 AM (in response to ColdFusionH3)

    I've had several successful days in a row now, syncing and backing up with my phone in Airplane Mode and connected just as the computer boots (or reboots). I'm now thinking the problem is with the Apple mobile device driver that may somehow get corrupted after it's been running for a bit. Just my two cents.

  • Tosh10 Calculating status...
    Currently Being Moderated
    Oct 17, 2012 7:45 AM (in response to msmithengr)

    FWIW, I have started another thread on this - seems I managed to miss this one - https://discussions.apple.com/thread/4440466?tstart=0

     

    and have very similar issues to those experienced here - although iTunes currently won't open at all!

     

    Anyway, I'm on AVG as my firewall etc and nowhere near NIS

  • Jimmer07 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Oct 17, 2012 7:58 AM (in response to Erik_S)

    I'm more baffled by this than ever.  Apple recently updated Quicktime and the iCloud app so I installed those updates and then rebooted and was able to sync twice via USB.  Then I tried to sync again fifteen minutes later and the sync didn't work.  So I'm also wondering what could happen after no changes and simply leaving things running for a few minutes?

     

    I also have a friend with virtually the identical setup who is having no problem syncing at all via USB.  He is also running Windows 7 64 bit and Norton Internet Security though he doesn't use the wifi sync.

     

    At this point for me it won't work at all with wifi and it's very hit and miss with USB.

  • Alarian Calculating status...
    Currently Being Moderated
    Oct 17, 2012 8:59 AM (in response to ColdFusionH3)

    <quote>No good news on this issue for me unfortunately. Today I heard back from the Apple Tech Support Specialist who's been helping investigate my case. Apple have investigated and they say that nothing has changed on iTunes' end in terms of accessing files, network connections etc. It seems that it is therefore (at least in my case) a Norton Internet Security issue.

     

    I expressed my surprise at that since others have reported similar issues with other security software, but I guess that the same errors can have different causes. It's important to realise then that not everyone on this thread may be experiencing the same cause of their issues, even though the error messages seem to be similar on the surface.

     

    I'll be raising this as an issue with Symantec and see what they say. I had originally intended to do so before now, but I was of the opinion that it was an iTunes issue and figured it was best to approach each company on their own and try and figure out a solution. Apparently Apple will be raising an enquiry with Symantec as well, but they also encouraged me to do so on my own so that I can work directly with them and provide any info they require.</quote>

     

    --------------------------------------------------------------------------

     

    Considering this started for everyone the day the latest iTunes version came out, I think it's extremely unlikely that everyone just by coincidence just started having problems that day.  This is something they did on their end and unfortunitly everyone is most likely going to just have to wait until they decide it's worth their time to fix it.  Very frustrating for those of us havine the problem. 

     

    At least for me, I can sync if I reboot my computer.  Just frustrating to have to go from rebooting once a month to almost every day just to be able to attach my iphones and ipads to my computer.

  • Erik_S Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2012 3:37 PM (in response to Alarian)

    Again and still for me... connecting my iPhone 5 via USB in Airplane Mode while my computer is starting up (Win7x64) pops up iTunes which syncs and backs up my phone properly. I think it's a problem with Apple Mobile Device Support (which you can see in Control Panel, Programs and Features) going south after a few minutes.

     

    I think that device driver is the problem, NOT Norton or anything else.

  • Stuart54321 Calculating status...
    Currently Being Moderated
    Oct 18, 2012 7:30 AM (in response to msmithengr)

    Same issue here, thanks to everyone who has posted suggestions and the results of their testing.  I've been following the discussion, but waiting to jump in until I've had anything of interest to add.

     

    I have Win 7 x64 and this issue started for me immediately (5 mins) after the iTunes 10.7 update.  Not had any sync issues prior to this in the nine months since I 'upgraded' to Win 7 (clean install to additional hard disk).

     

    I have Norton Anti Virus, i.e. not the full NIS package with firewall.  I use the Win 7 firewall.  Problem persists when I disable the firewall temporarily.  Also tried temporarily disabling NAV, which made no difference either.

     

    Other promising suggestions (run iTunes as administrator, run in compatibility mode, delete Lockdown, etc) have yielded inconsistent results.  Sometimes sync/backup was successful, but eventually failed.

     

    The only thing that has now consistently allowed me to backup and sync without fail over the past two weeks is putting the phone into Airplane mode prior to connecting it via USB.

     

    Problem occured with both iPhone 4 and iPad 2.  Strangely, since iPhone problem has been 'resolved' via Airplane mode, iPad syncs happily without requiring Airplane mode.  I don't know whether this is relevant?

  • iphone2010 Calculating status...
    Currently Being Moderated
    Oct 18, 2012 4:40 PM (in response to Stuart54321)

    I've been having the same problems ever since the change to iTunes 10.7. Thanks for the airplane mode suggestion. It worked for my iPhone 5 and iPad2. I've had intermittent problems backing up and syncing ever since then, some days it worked others it didn't. One thing i did notice is that in airplane mode the syncing seemed to go much quicker. I also have windows 7 (64 bit) and Norton.

  • Dezzorian Calculating status...
    Currently Being Moderated
    Oct 30, 2012 2:39 PM (in response to BigNavy505)

    That worked for me, thanks!

1 ... 5 6 7 8 9 ... 13 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (7)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.