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HT1918 How do I change my rescue email?

3131 Views 12 Replies Latest reply: Dec 23, 2013 10:19 AM by punjabi_housefull RSS
rebecca113 Calculating status...
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Sep 17, 2012 2:57 PM

How do I change my rescue email?

iPod classic, Windows XP
  • Limnos Level 8 Level 8 (36,585 points)
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    Sep 17, 2012 3:01 PM (in response to rebecca113)

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37

  • 123456489 Calculating status...
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    Sep 19, 2012 1:00 PM (in response to Limnos)

    I do not see how that link provided the answer. Can someone please expalin how to change the rescue email?

  • Greypilgrim44 Calculating status...
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    Sep 28, 2012 1:58 PM (in response to rebecca113)

    http://support.apple.com/kb/HT5312

     

    Read all the way to the bottom for instructions to reset rescue email. Worked for me! Good Luck!

  • Sciara Calculating status...
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    Nov 25, 2012 9:52 AM (in response to rebecca113)

    Sign in to manage apple ID

     

    Go to "Password and security"

     

    ---> at this point you may be able to change your rescue email address

    ---> you may need to answer security questions and THEN be able to

     

    Alt strategy --

    This is what I actually did when I needed to change my rescue email. However, it is clear that the above strategies would now work for me.

     

    I needed to change my rescue email b/c I wanted that email to be my primary email/appleID.  The rescue email and primary cannot be the same for some reason. When I needed to do it, I forgot the answer to one of my security questions so was forced to click "Send reset security info email to •••••@***.com." This sent an email to my rescue email address -- so if you cannot access your rescue, this alt strategy will not work.

     

    When I clicked the link sent, something went wrong and aple could not bring me to that page. However, when I looked back in the browser tab where I was managing my AppleID, the page/environment for "Password and security" changed. All that was there was something to click that said "Reset .....". This brought me to a page to change all 'password and security' related issues including my rescue email address.

     

     

    Summary of Alt:

    Sign in to manage apple ID

    Go to "Password and security"

    click "Send reset security info email to •••••@***.com."

    --> may have to go to rescue email address and follow instructions there and it may work

    --> could be you only have to renew the 'password and settings' page to see new option to click "Reset...."

    --------> This latter step was available to me after clicking link in rescue email

  • Luke006 Calculating status...
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    Jan 3, 2013 5:21 PM (in response to rebecca113)

    Hi, I don't have access to the rescue email address.  And whenever I "reset the security info", I don't get the email.  I don't have the answers to the security questions and the rescue email address.  I am stuck.  Do I delete the account?

  • Des brazil Calculating status...
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    Feb 3, 2013 5:46 AM (in response to Luke006)

    Have you solved your problem? I'm stuck just like you.

  • Your a wizard Harry Calculating status...
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    Feb 3, 2013 11:45 AM (in response to Luke006)

    Yeah I have the same problem, have you found a solution yet?

  • tomcaunce Calculating status...
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    Feb 10, 2013 8:26 AM (in response to Des brazil)

    I'm stuck too, because I do not have anything that says 'Password & Security', but instead it's just telling me to verify my current Apple ID. However, I've forgotten my password for that email address and so can't verify it. Can anyone help?

  • Meez44 Calculating status...
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    Feb 18, 2013 2:37 AM (in response to tomcaunce)

    I am stuck too I don't remember my answers to the security questions and I can't remember my rescue email address someone please help. :-)

  • Luke006 Level 1 Level 1 (0 points)
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    Feb 18, 2013 6:59 PM (in response to rebecca113)

    I was contacted by email from someone in Apple, who asks me to call an Apple helpline.  I did that and waited for about half an hour for someone to answer the call.  When he realize what I need, he create a case number for me, and transfer me to another number to wait again.  After another 15 min of waiting, I was still on hold.  I gave up.

     

    Eventually, I created another userid and abandon my original Apple ID.  Sadly, I think Apple is not keen for us solve this problem, since it doesn't generate any revenue to them.  Thus, to save all your effort, it is probably easier to create a new Apple ID.

  • Meez44 Level 1 Level 1 (0 points)
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    Feb 19, 2013 1:33 AM (in response to Luke006)

    Thanks this worked for me

  • punjabi_housefull Calculating status...
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    Dec 23, 2013 10:19 AM (in response to rebecca113)

    Here is how to change your rescue email:

    -Go to appleid.apple.com.

    -There, click on manage apple ID

    - Click on password and security. You will be asked 2 security questions.

    - There, scroll down, and you can change your rescue email

     

    Hope I helped

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