Previous 1 2 3 Next 34 Replies Latest reply: Feb 25, 2014 3:10 PM by adrogmfb22
dmc99 Level 1 (0 points)

Hello All, been searching but still no luck. Win7 seems to see my ipod under disk drive as well as the driver in the USB port. BUT, I am not able to see anything in iTunes. No device or source options at all. This is a new pc and might be related to that. My old IBM worked fine. Classic is new and functioning well. Have rebooted, went to disk mode, disabled the disk (ipod) under disk management, started and stopped the apple driver....no change.

 

My library is on an external drive ,,,,fyi.

 

Could use some help if anyone has a few thoughts.

 

Thanks, Dave


iPod classic, Windows 7
  • planb77 Level 7 (32,315 points)

    What have you tried so far in terms of troubleshooting this issue?  Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?

     

    What happens if you try to reset the device with it still connected to the PC?

    How to reset iPod

     

    Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?

     

    Have you carefully worked through each and every single suggestion in this Apple support document?

    iPod not recognized in 'My Computer' and in iTunes for Windows


    B-rock

  • dmc99 Level 1 (0 points)

    Good Morning, I have done all the above. I believe it may be some kind of drive labelling issue. It seems that iyunes will not start if the ipod is plugged in. Also, windows will not shut down until the ipod is unplugged.

     

    As I said, I have been at it for awhile and all the items above I have walked thriough. Two complete installs of itunes 10 as well.

     

    Dave

  • planb77 Level 7 (32,315 points)

    Sounds like there may be issues with your iPod's hard drive. Perhaps it would be worth it to run a disk diagnostic on the iPod's HD to make sure it is still in a healthy condition.

     

    See this older post from another forum member turingtest2 on how to perform this test and what the resulting numbers indicate.

    https://discussions.apple.com/thread/3784647?start=0&tstart=0

     

    B-rock

  • dmc99 Level 1 (0 points)

    Planb.....did the drive test just now and all shows 0's. Nothing bad on the test at all. Something in the win7 logic I have to guess. Any experience with win7?

     

    Thanks for the help, Dave

  • dmc99 Level 1 (0 points)

    In control panel the pc sees both the ipod usb driver and the ipod mass storage device. Both say "working properly".

  • planb77 Level 7 (32,315 points)

    All 0's?  Could you post all the numbers anyways?

     

    Maybe try and connect your iPod in disk mode and restore it if possible.

    Putting iPod into Disk Mode


    B-rock

  • dmc99 Level 1 (0 points)

    numbers:

     

    retracts - 0

    reallocs - 0

    pending sectors - 0

    power on 18 hrs

    srt/stop - 3283

     

     

    was trying to avoid the restore process but I am thinking it is next as well.....

     

    My library is uo date and will act as the primary backup to restore, correct?

  • dmc99 Level 1 (0 points)

    Ipod does not show in my iTunes source, I can not restore. THAT is the rub....if I can get the iPod in "source" I would be OK.

     

    Issue - Ipod shows in all windows 7 areas - but not in Itunes source.

     

    Dave

  • planb77 Level 7 (32,315 points)
    My library is uo date and will act as the primary backup to restore, correct?

     

     

    That is correct.

     

     

     

    Ipod does not show in my iTunes source, I can not restore. THAT is the rub....if I can get the iPod in "source" I would be OK.

     

    What happens if you try to connect the iPod to your PC and iTunes in Disk Mode?

    Putting iPod into Disk Mode

     

    B-rock

  • dmc99 Level 1 (0 points)

    No change - in disk mode, or when reset when connected. Itunes just does not see it.

  • planb77 Level 7 (32,315 points)

    What happens if you try to connect it to another PC or Mac running iTunes? And you have tried another cable as well?

     

    If it works on another PC/Mac, we know the issue is with your PC.

     

    B-rock

  • dmc99 Level 1 (0 points)

    I think I will wait to get a hold of my wife's nano. Same idea, will try a different device and see. I do not have access to another PC currently to try this iPod on. AND, this all started with a new PC and Win7, so I am thinking it is in the PC. Just not sure how to map the seen iPod drive to a lower numer drive. I am thinking there may be a drive conflict as with the new pc migration, E: drive was utilized. I would like to map the Ipod to a different lettered drive ..

  • planb77 Level 7 (32,315 points)

    Good idea. Let us know how it goes.

     

    See this article for more information on how change a device's drive letter in Windows 7.

    http://windows.microsoft.com/en-HK/windows-vista/Change-add-or-remove-a-drive-le tter

     

    B-rock

  • dmc99 Level 1 (0 points)

    OK, update and still in trouble. When I go to the control panel, adm tools, comp manag, storage, disk manag, win7 does not see the drive. It runs "connecting to virtual disk service...." but never sees any disks at all. If I unplug the ipod, the utility immediately sees my C; drive as the only drive. The ipod is locking up even the win7 disk utilities. So, I am unable to rename the ipod to a different disk number as I hoped.

     

    Any further thoughts appreciated?

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