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ipod classic does not appear in itunes devices - win7 itunes 10

Hello All, been searching but still no luck. Win7 seems to see my ipod under disk drive as well as the driver in the USB port. BUT, I am not able to see anything in iTunes. No device or source options at all. This is a new pc and might be related to that. My old IBM worked fine. Classic is new and functioning well. Have rebooted, went to disk mode, disabled the disk (ipod) under disk management, started and stopped the apple driver....no change.


My library is on an external drive ,,,,fyi.


Could use some help if anyone has a few thoughts.


Thanks, Dave

iPod classic, Windows 7

Posted on Sep 17, 2012 6:09 PM

Reply
34 replies

Sep 18, 2012 6:43 AM in response to dmc99

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?


What happens if you try to reset the device with it still connected to the PC?

How to reset iPod


Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?


Have you carefully worked through each and every single suggestion in this Apple support document?

iPod not recognized in 'My Computer' and in iTunes for Windows

B-rock

Sep 18, 2012 6:59 AM in response to planb77

Good Morning, I have done all the above. I believe it may be some kind of drive labelling issue. It seems that iyunes will not start if the ipod is plugged in. Also, windows will not shut down until the ipod is unplugged.


As I said, I have been at it for awhile and all the items above I have walked thriough. Two complete installs of itunes 10 as well.


Dave

Sep 18, 2012 7:31 AM in response to dmc99

Sounds like there may be issues with your iPod's hard drive. Perhaps it would be worth it to run a disk diagnostic on the iPod's HD to make sure it is still in a healthy condition.


See this older post from another forum member turingtest2 on how to perform this test and what the resulting numbers indicate.

https://discussions.apple.com/thread/3784647?start=0&tstart=0


B-rock

Sep 18, 2012 10:55 AM in response to planb77

I think I will wait to get a hold of my wife's nano. Same idea, will try a different device and see. I do not have access to another PC currently to try this iPod on. AND, this all started with a new PC and Win7, so I am thinking it is in the PC. Just not sure how to map the seen iPod drive to a lower numer drive. I am thinking there may be a drive conflict as with the new pc migration, E: drive was utilized. I would like to map the Ipod to a different lettered drive ..

Sep 20, 2012 7:01 PM in response to planb77

OK, update and still in trouble. When I go to the control panel, adm tools, comp manag, storage, disk manag, win7 does not see the drive. It runs "connecting to virtual disk service...." but never sees any disks at all. If I unplug the ipod, the utility immediately sees my C; drive as the only drive. The ipod is locking up even the win7 disk utilities. So, I am unable to rename the ipod to a different disk number as I hoped.


Any further thoughts appreciated?

ipod classic does not appear in itunes devices - win7 itunes 10

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