Problems installing Adobe CS6 master suite

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Level 1

9 points

Problems installing Adobe CS6 master suite

I am having trouble installing software from Adobe on my mac. I purchased it directly from Adobe and when I try to install it, it claims it is not a legit copy. Does anyone have any suggestions to get it to install? Also, I have the installation CD. I didn't opt to download it from their online store. I called Adobe and they were unhelpfulI and just frustrated me even more. I tried enabling the root user but that didn't seem to do anything and hasn't resolved my problem. I know my computer is fine. I had it checked out at the Apple store and it is in tip top condition. So any help would be wonderful!

Best,

Lady Nova

OS X Mountain Lion (10.8.1)

Posted on Sep 18, 2012 2:34 AM

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Answer 1

Sep 19, 2012 2:10 PM in response to Lady Nova

you should post this in the Adobe forums, this discussion relates to Apple products

go here:

Adobe Installing Issues

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Answer 2

Jan 2, 2013 1:31 PM in response to Gary Scotland

Gary Scotland wrote:

you should post this in the Adobe forums, this discussion relates to Apple products

go here:

Adobe Installing Issues

It would be nice if Adobe was able to resolve the issues with their CS6 suites, but after many posts there it seems they are not giving any advice to installation/updating issues. The reason I came to Apple Discussions was because my MacBook Pro with OS X 10.8.2 won't update apps that my Mac Pro with OS X 10.7.5 will. Granted there may be other issues involved with this but frustration is mounting. After multiple uninstallations and reinstall of CS6 and also a clean install of OS X 10.8.2 I was seeking some one possibly with similar issues. But I guess that's not here either.

Tom

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Answer 3

Studio X

Level 7

27,229 points

Jan 3, 2013 2:33 PM in response to Golf25Radioman

Call or email Adobe support directly.

I had some issues with the Creative Cloud full suite and they were very helpful getting things sorted.

x

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Answer 4

Mar 29, 2013 10:55 AM in response to Studio X

Studio X wrote:

Call or email Adobe support directly.

I had some issues with the Creative Cloud full suite and they were very helpful getting things sorted.

x

Adobe support boards were not able to fix the install problem(s), but a discussion here (https://discussions.apple.com/thread/4888959?answerId=21610514022#21610514022) about a "Broken Sudoer" was spot on. Checking "sudo" in Terminal gave the error. A reinstall of the OS fixed the problem and no further install fails have happened.

Tom

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