HT201303: Security and your Apple ID

Learn about Security and your Apple ID
Shayne70

Q: How do i manage to retrieve or reset security questions if i cant remember the answers?

I've managed to block myself from being able to purchase any music as ive forgotten my security answers

Please could any one tell me how to retrieve or reset my security questions PLEASE.

 

Thank you

On my computer - windows

Posted on Sep 18, 2012 2:36 AM

Close

Q: How do i manage to retrieve or reset security questions if i cant remember the answers?

  • All replies
  • Helpful answers

Previous Page 2
  • by Rileyao18,

    Rileyao18 Rileyao18 Nov 17, 2012 7:32 AM in response to Shayne70
    Level 1 (0 points)
    Nov 17, 2012 7:32 AM in response to Shayne70

    I did it and it is saying

    We're sorry, but we are unable to complete your request at this time.
    Please try again in a few minutes or start over now.

    (casecrt.08)

     

    I've tried it multiple times. What do I do?

  • by Daniel1981,

    Daniel1981 Daniel1981 Dec 30, 2012 3:17 AM in response to Shayne70
    Level 1 (0 points)
    Dec 30, 2012 3:17 AM in response to Shayne70

    Hy there I had the same issue: when buying books or music from the itunes store i am requested to answer to 2 security questions. Unfortunately i do not remember any correct answers so my account always gets blocked for 8 hours a d cannot buy anything! The phone support of apple is useless since in order to resolve the problem i need at least one right correct answer to the questions. Apple told me that there is no solution to my prob. I received some itunes gifts at Christmas and cannot do anything out of it...very frustrating!

  • by ambeertayloor,

    ambeertayloor ambeertayloor Dec 30, 2012 11:42 AM in response to Shayne70
    Level 1 (0 points)
    Dec 30, 2012 11:42 AM in response to Shayne70

    Apple, get it together. why all the trouble to change security questions. a simple email reset would be appropriate. why is this so difficult to do. i personally know 3 people who have this problem and are completely frustrated with itunes and how hard it is to do simple things.

  • by Eyealejo,

    Eyealejo Eyealejo May 19, 2014 8:43 PM in response to King_Penguin
    Level 1 (0 points)
    May 19, 2014 8:43 PM in response to King_Penguin

    Thank you for your help I followed the steps, sadly I don't get the option for the alternate mail despite is verified already, but I managed to send a mail asking for help to support team so for that I'm grateful so thank you again.

  • by King_Penguin,

    King_Penguin King_Penguin May 20, 2014 12:02 AM in response to Eyealejo
    Level 10 (132,798 points)
    iTunes
    May 20, 2014 12:02 AM in response to Eyealejo

    The reset link will only show if you have a rescue email address on your account, an alternate email address is different.

     

    Support may reply asking you to contact support in your country using the link/number on this page : http://support.apple.com/kb/HT5699

     

    When you've got the questions reset you can add a rescue email address to your account (in case you need it in the future) by answering the 2 questions on the Password And Security part of your account on http://appleid.apple.com i.e. by following steps 1 to 7 half-way down this page : http://support.apple.com/kb/HT5312

  • by Eyealejo,

    Eyealejo Eyealejo May 20, 2014 9:04 AM in response to King_Penguin
    Level 1 (0 points)
    May 20, 2014 9:04 AM in response to King_Penguin

    Sadly there's no support for my country in the list.... will have to wait for an asnwer from the apple support team, since I even have 2 verified mails as alternate mails on my account and yet I dont get that option for the security answers. so im kinda screwd. ty for your help tho

Previous Page 2