How do i manage to retrieve or reset security questions if i cant remember the answers?

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.

Then select 'iTunes Store', and on the next screen select 'Account Management'

Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

hi i am really thick but where is express lane ? i cant find it....

Click on Express Lane in King_Penguin Post...

hi i click on ur link nut it takes me to select a topic is that the right page

Yes, you should see a list of options as I listed

"Apple ID has been disabled for security reasons" alert

Lost or forgotten Apple ID password

iTunes Store account billing

Managing or editing iTunes Store account

iTunes authorisation or de-authorisation

The topic is not listed

Hi this are all what is shown under account management. Which one I should choose. It does not give me an option for iTunes Store account security.

you went to the wrong "product" go to the itunes store instead of the itunes player so what you need to do is back out and go to itunes store under the itunes player then account management then these are your opitions

• "Apple ID has been disabled for security reasons" alert
• Managing or editing iTunes Store account
• Lost or forgotten Apple ID password
• iTunes Store account security
• How to set up iTunes Store account
• The topic is not listed

then select itunes account and sercutiy then itll take you to your sercuity questions then it should let you change them hope it works!

Dionie wrote:

"Apple ID has been disabled for security reasons" alert

Lost or forgotten Apple ID password

iTunes Store account billing

Managing or editing iTunes Store account

iTunes authorisation or de-authorisation

The topic is not listed

Hi this are all what is shown under account management. Which one I should choose. It does not give me an option for iTunes Store account security.

So far I've called Apple's iTunes Account Security department TWICE at 40-45 minutes each call. No joy. I've had four emails with support. Nothing. I'm still stuck because I don't know the answers to my security questions that were setup YEARS ago, if ever.

I know my password. I can confirm my billing info. I'm still totally stuck.

I am still not able to get it reset. I have done it twice now.

Please, I want to reset the security questions

Thanks

Please could any one tell me how to retrieve or reset my security questions PLEASE.

Thank you

Please, I want to reset the security questions

Thank you

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

If you don't have a rescue email address then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.

Then select 'iTunes Store', and on the next screen select 'Account Management'

Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

I forgot to answer the security question to my iTunes account and I need to reset or restore answer

I am still not able to get it reset or reset

I did it and it is saying

We're sorry, but we are unable to complete your request at this time.
Please try again in a few minutes or start over now.

(casecrt.08)

I've tried it multiple times. What do I do?