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Shayne70 Level 1 Level 1

I've managed to block myself from being able to purchase any music as ive forgotten my security answers

Please could any one tell me how to retrieve or reset my security questions PLEASE.

 

Thank you


On my computer - windows
Solved by AnaMusic on Sep 23, 2012 2:32 AM Solved
Click on Express Lane in King_Penguin  Post...
Reply by King_Penguin on Sep 28, 2012 5:52 AM Helpful
Yes, you should see a list of options as I listed
Reply by Dionie on Oct 4, 2012 2:18 AM Helpful
"Apple ID has been disabled for security reasons" alertLost or forgotten Apple ID passwordiTunes Store account billingManaging or editing iTunes Store accountiTunes authorisation or de-authorisationThe topic is not listed Hi this are all what is shown under account management. Which one I should choose. It does not give me an option for iTunes Store account security.

All replies

  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

  • timnmandy Level 1 Level 1

    hi i am really thick but where is express lane ? i cant find it....

  • AnaMusic Level 9 Level 9

    Click on Express Lane in King_Penguin  Post...

  • yjnj Level 1 Level 1

    hi i click on ur link nut it takes me to select a topic is that the right page

  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    Yes, you should see a list of options as I listed

  • Dionie Level 1 Level 1

    "Apple ID has been disabled for security reasons" alert

    Lost or forgotten Apple ID password

    iTunes Store account billing

    Managing or editing iTunes Store account

    iTunes authorisation or de-authorisation

    The topic is not listed

     

    Hi this are all what is shown under account management. Which one I should choose. It does not give me an option for iTunes Store account security.

  • hmedlin1 Level 1 Level 1

    you went to the wrong "product" go to the itunes store instead of the itunes player so what you need to do is back out and go to itunes store under the itunes player then account management then these are your opitions

     

    Dionie wrote:

     

    "Apple ID has been disabled for security reasons" alert

    Lost or forgotten Apple ID password

    iTunes Store account billing

    Managing or editing iTunes Store account

    iTunes authorisation or de-authorisation

    The topic is not listed

     

    Hi this are all what is shown under account management. Which one I should choose. It does not give me an option for iTunes Store account security.

  • studionu Level 1 Level 1

    So far I've called Apple's iTunes Account Security department TWICE at 40-45 minutes each call. No joy. I've had four emails with support. Nothing. I'm still stuck because I don't know the answers to my security questions that were setup YEARS ago, if ever.

     

    I know my password. I can confirm my billing info. I'm still totally stuck.

  • messingert Level 1 Level 1

    I am still not able to get it reset.  I have done it twice now.

  • Alaalanazi Level 1 Level 1

    Please, I want to reset the security questions

     

     

    Thanks

  • Alaalanazi Level 1 Level 1

    Please could any one tell me how to retrieve or reset my security questions PLEASE.

     

    Thank you

  • Alaalanazi Level 1 Level 1

    Please, I want to reset the security questions

     

     

    Thank you

  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • Alaalanazi Level 1 Level 1

    I forgot to answer the security question to my iTunes account and I need to reset or restore answer

     

     

     

     

    I am still not able to get it reset or reset

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