Wtech93
Level 1 (0 points)

Q: iCloud Mail: Alias cannot be saved

When I logged in on iCloud.com (also on my iPod Touch) my mail aliases have been disappeared! And that happens now that I wanted to switch to iCloud as mail service. Then I tried to create a new one, doesn't matter what I fill in, what label color I choose or what description I give, It just doesn't let me create an alias, the message I get is, and I try to quote: 'Your alias cannot be saved!'. That's it! I wish I could create an alias because I use my alias as, some kind, of my primary address.

 

I tried it in the web app, as well as in my iPod Touch, they've just vanished, gone.

 

To be clear: I am no mobileme user, nor have my account been transferred (mobileme -> iCloud).

 

Can anybody help me or does anybody has the same problem? Please let me know in this discussion topic so we can collect all these issues.

iPod touch, Other OS, Tried on Windows 7, iOS 5.1.1

Posted on Sep 18, 2012 1:08 PM

by Roger Wilmut1,Solvedanswer
Roger Wilmut1 Roger Wilmut1
Level 9 (77,965 points)
iTunes
A:

Apple have now announced that @icloud.com addresses will be issued:

 

About @icloud.com email addresses

 

This is being rolled out over an unspecified period and it seems likely that you won't be able to create an alias until your account has been updated to access this address, though obviously I'm guessing.

Posted on Sep 20, 2012 2:10 AM

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Q: iCloud Mail: Alias cannot be saved

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 18, 2012 2:08 PM in response to Wtech93
    Level 9 (77,965 points)
    iTunes
    Sep 18, 2012 2:08 PM in response to Wtech93

    This issue has been running for a couple of days: a number of people have reported it. If you look at the page for creating aliases you will notice that the suffix is @icloud.com - there is at the present moment no such address, but iOS6 is due out tomorrow and there have been rumours that it will bring that address into use. So possibly this problem is tied in with iOS6 and will be resolved when it is released. Possibly.

  • by Wtech93,

    Wtech93 Wtech93 Sep 19, 2012 3:04 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Sep 19, 2012 3:04 AM in response to Roger Wilmut1

    But, you can also surf to icloud.com for using the mail app and notes etc. So, the domain is there, isn't it?

  • by Wtech93,

    Wtech93 Wtech93 Sep 20, 2012 1:28 AM in response to Wtech93
    Level 1 (0 points)
    Sep 20, 2012 1:28 AM in response to Wtech93

    Alright, tried today and still the same error: Alias cannot be saved!

    What to do?

  • by Roger Wilmut1,Solvedanswer

    Roger Wilmut1 Roger Wilmut1 Sep 20, 2012 2:10 AM in response to Wtech93
    Level 9 (77,965 points)
    iTunes
    Sep 20, 2012 2:10 AM in response to Wtech93

    Apple have now announced that @icloud.com addresses will be issued:

     

    About @icloud.com email addresses

     

    This is being rolled out over an unspecified period and it seems likely that you won't be able to create an alias until your account has been updated to access this address, though obviously I'm guessing.

  • by jdejonghBIZ,

    jdejonghBIZ jdejonghBIZ Sep 21, 2012 4:02 PM in response to Wtech93
    Level 1 (0 points)
    Sep 21, 2012 4:02 PM in response to Wtech93

    I have the same problem, about 2 days now. I get the error:

     

    "Cannot save alias"

    "this alias cannot be saved at this time."

     

    Screen Shot 2012-09-22 at 01.01.10.png

     

    The suggestion is that it will be fixed in the near future?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 21, 2012 11:30 PM in response to jdejonghBIZ
    Level 9 (77,965 points)
    iTunes
    Sep 21, 2012 11:30 PM in response to jdejonghBIZ

    Yes - see my post above: we don't know how long it will take them to go round 150 million accounts and bring them up to date.

  • by Wtech93,

    Wtech93 Wtech93 Sep 22, 2012 4:10 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Sep 22, 2012 4:10 AM in response to Roger Wilmut1

    THank you, I'll wait then. Will mark as solved.

  • by Rbelc,

    Rbelc Rbelc Sep 30, 2012 6:06 AM in response to Wtech93
    Level 1 (0 points)
    Sep 30, 2012 6:06 AM in response to Wtech93

    I have solved this for my own account (created under @me.com) by signing in with my username@icloud.com for the first time. I was then allowed to create an alias.

     

    I have not been able to solve the same problem with another account created under @icloud.com however. Has anyone found a way to solve this problem without waiting for Apple to fix it?

  • by jdejonghBIZ,

    jdejonghBIZ jdejonghBIZ Sep 30, 2012 6:13 AM in response to Rbelc
    Level 1 (0 points)
    Sep 30, 2012 6:13 AM in response to Rbelc

    The .me alias i replaced now with the @icloud.com.

    So al the .me adressess i had (and did not use) are now @icloud.com

     

    But if i e-mail to my e-mail adres (or alias) @icloud.com the message is rejected.

    Seems that there is some development, i'll wait a little longer. The error now is:

     

    Reason: Remote SMTP server has rejected address

    Diagnostic code: smtp;550 5.1.1 unknown or illegal alias:  *****@icloud.com

    Remote system: dns;p01-asmtpout.me.com (TCP|17.172.204.247|41851|17.172.193.192|25)

     

    -Jan

  • by Jeff92677,

    Jeff92677 Jeff92677 Dec 30, 2012 9:17 AM in response to Roger Wilmut1
    Level 1 (1 points)
    Dec 30, 2012 9:17 AM in response to Roger Wilmut1

    Roger, I hope you can help.  I have an iPad2 and iPhone 5 with OS v. 6.0.1, just set up an icloud e-mail account and it works fine and synchs between devices as it should.  I want to set up aliases, an according to instructions I should be able to do that from icloud mail - but - I do not get access to a preferences pane - I looked in settings as well as the mail pane and cannot locate "preferences".

     

    Any ideas?

     

    Jeff

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Dec 30, 2012 9:21 AM in response to Jeff92677
    Level 9 (77,965 points)
    iTunes
    Dec 30, 2012 9:21 AM in response to Jeff92677

    You can only create aliases at the iCloud website, and you will have to access that using a browser on a Mac or PC.

     

    Go to http://icloud.com and then go to the Mail page. Click the cogwheel icon at top right and choose 'Preferences'. In the pane which opens click 'Accounts' in the toolbar. You will see a box with your address in it and a '+' sign at the bottom - click that and you can create up to three aliases.

  • by Jeff92677,

    Jeff92677 Jeff92677 Dec 30, 2012 9:23 AM in response to Roger Wilmut1
    Level 1 (1 points)
    Dec 30, 2012 9:23 AM in response to Roger Wilmut1

    Thank you just went there and voila!

     

    Jeff

  • by amg1957,

    amg1957 amg1957 May 2, 2015 2:27 PM in response to Roger Wilmut1
    Level 1 (14 points)
    Desktops
    May 2, 2015 2:27 PM in response to Roger Wilmut1

    Roger

    I am trying to set up another alias for my account.  Although on most of the ones I try I get a "not available" on one I get "Cannot save alias at this time".  Is that something that will clear or does it really mean that particular alias is not available?

  • by Paxos Stu,

    Paxos Stu Paxos Stu Sep 8, 2016 8:13 AM in response to Rbelc
    Level 1 (9 points)
    iCloud
    Sep 8, 2016 8:13 AM in response to Rbelc

    This also worked for me. Thanks Rbelc