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iCloud Mail: Alias cannot be saved

When I logged in on iCloud.com (also on my iPod Touch) my mail aliases have been disappeared! And that happens now that I wanted to switch to iCloud as mail service. Then I tried to create a new one, doesn't matter what I fill in, what label color I choose or what description I give, It just doesn't let me create an alias, the message I get is, and I try to quote: 'Your alias cannot be saved!'. That's it! I wish I could create an alias because I use my alias as, some kind, of my primary address.


I tried it in the web app, as well as in my iPod Touch, they've just vanished, gone.


To be clear: I am no mobileme user, nor have my account been transferred (mobileme -> iCloud).


Can anybody help me or does anybody has the same problem? Please let me know in this discussion topic so we can collect all these issues.

iPod touch, Other OS, Tried on Windows 7, iOS 5.1.1

Posted on Sep 18, 2012 1:08 PM

Reply
15 replies

Jun 8, 2017 5:03 PM in response to Roger Wilmut1

I have my main iCloud account name, and have made 2 more aliases, as you suggested above. When I tried to make a 3rd alias, the "cannot save this alias" message appeared.


To clarify, 3 aliases means 3 names besides the original name@icloud.com . . . in other words, if my main iCloud account is sam@icloud, I can make 3 other names in addition to that, such as jam@iCloud, ham@idcloud, and Iam@icloud?


If this is the case, why am i getting the error message?

Sep 18, 2012 2:08 PM in response to Wtech93

This issue has been running for a couple of days: a number of people have reported it. If you look at the page for creating aliases you will notice that the suffix is @icloud.com - there is at the present moment no such address, but iOS6 is due out tomorrow and there have been rumours that it will bring that address into use. So possibly this problem is tied in with iOS6 and will be resolved when it is released. Possibly.

Sep 30, 2012 6:13 AM in response to Rbelc

The .me alias i replaced now with the @icloud.com.

So al the .me adressess i had (and did not use) are now @icloud.com


But if i e-mail to my e-mail adres (or alias) @icloud.com the message is rejected.

Seems that there is some development, i'll wait a little longer. The error now is:


Reason: Remote SMTP server has rejected address

Diagnostic code: smtp;550 5.1.1 unknown or illegal alias: *****@icloud.com

Remote system: dns;p01-asmtpout.me.com (TCP|17.172.204.247|41851|17.172.193.192|25)


-Jan

Dec 30, 2012 9:17 AM in response to Roger Wilmut1

Roger, I hope you can help. I have an iPad2 and iPhone 5 with OS v. 6.0.1, just set up an icloud e-mail account and it works fine and synchs between devices as it should. I want to set up aliases, an according to instructions I should be able to do that from icloud mail - but - I do not get access to a preferences pane - I looked in settings as well as the mail pane and cannot locate "preferences".


Any ideas?


Jeff

Dec 30, 2012 9:21 AM in response to Jeff92677

You can only create aliases at the iCloud website, and you will have to access that using a browser on a Mac or PC.


Go to http://icloud.com and then go to the Mail page. Click the cogwheel icon at top right and choose 'Preferences'. In the pane which opens click 'Accounts' in the toolbar. You will see a box with your address in it and a '+' sign at the bottom - click that and you can create up to three aliases.

iCloud Mail: Alias cannot be saved

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