1 Reply Latest reply: Sep 18, 2012 7:35 PM by b noir
gem0701 Level 1 (0 points)

i've downloaded a movie through itunes, but it cant play on my ipad2. once you click play the screen will just turn black.

  • b noir Level 9 (72,060 points)

    I'd report the problem to the iTunes Store. 

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.