7 Replies Latest reply: Sep 20, 2012 1:55 PM by MlchaelLAX
J & F Level 1 Level 1 (5 points)

I purchased my latest MacBook Pro in February and had the Apple Store "downgrade" the system to Snow Leopard (due to an older software conflict)

 

I didn't miss it until now, but just realized that I am missing the iLife bundle - specifically iPhoto I would like now to use.

 

Looking in the support section, it sounds like the iLife bundle should be found in my App Store, but the Purchase section is completely empty.

 

I actually do not recall providing my Apple ID when buying the laptop, so not sure how I can get the purchase linked to my App Store now ...

 

How can I get iPhoto reinstalled on the MacBook Pro if it is not showing in th App Store?


MacBook Pro, Mac OS X (10.6.8), 2.4 GHz Intel Core i5
  • Niel Level 10 Level 10 (265,490 points)

    Mac OS X 10.6.8 requires the DVD version of the iLife applications. If you didn't get them when you bought the computer, contact the Mac App Store support.

     

    (69923)

  • HACKINT0SH Level 5 Level 5 (5,755 points)

    I"m guessing the downgrade is due to our little girl Rosetta, is that correct?

     

    I'm also curious, was the MacBook Pro originally Snow Leopard? Because generally they shouldn't downgrade it unless at one time there was SL intalled.

     

    This has quite a few implications on your entitlement.

  • Dah•veed Level 7 Level 7 (32,060 points)

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.

     

    If a new Mac was ioriginally released with Snow Leopard, even though new ones eventually shipped with Lion, as long as there wasn't a model update, then the Mac is compatible with the older OS.

  • Dah•veed Level 7 Level 7 (32,060 points)

    You lost the bundled apps when the Mac was regressed to Snow Leopard. And, unfortunately, you are now in limbo. When the Apple Store crew regressed your Mac to Snow Leopard, they should have given/sold you the OS X Snow Leopard Install DVDs for your Mac. Those DVDs would have the bundled apps that run on SL.

     

    At this point, unless the Apple Store that sold you the Mac and did the OS regression for you are also willing to assist you with non-MAS copies of the iLife apps, such as getting you the SL install discs, you may have to look at the iLife apps as your sacrifice to have Snow Leopard. In the future, should you decide to install Lion again, you should also be able to recover the iLife apps.

     

    OS X Recovery -

    http://support.apple.com/kb/HT4718

  • J & F Level 1 Level 1 (5 points)

    I honestly don't even remember the reason why I decided to regress to Snow Leopard ...

    I guess earlier this year the vote was still out if everyone really liked Lion - and there was the Rosetta issue.

     

    Question: can I now safely upgrade back to Lion (or even Mountain Lion) or are there still any known compatibility issues?

    My main concern: will Microsoft Office 2008 run smoothly ...

  • Dah•veed Level 7 Level 7 (32,060 points)

    Some folks liked Lion, some like Mt Lion better. I haven't had any problems with either. You should be able to update to either, Lion because it shipped on your Mac, Mt Lion will cost you $30 + tax.

     

    I can't speak to MS Office.

  • MlchaelLAX Level 4 Level 4 (1,905 points)

    Microsoft Office 2008 will be fine in both Lion and Mountain Lion, just be sure to install it while in Snow Leopard first.

     

    For continued rosetta compatibility, see:

     

    http://forums.macrumors.com/showthread.php?t=1365439