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"this message has no content" in Mountain Lion

Ever since I upgraded to Mountain Lion, I often receive "message has no content" for replies to the active email, meaning the one which has been clicked on, and is being displayed. I have to close Mail and re-open before I am able to view the content of the message, though the "no content" error still appears in the email list. Eventually it goes away.


Running 10.8.1, and receiving mail from Exchange 2010. I do not observe this issue with email received by my Gmail account.

Mac Pro, OS X Mountain Lion

Posted on Sep 19, 2012 5:13 AM

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46 replies

Jan 3, 2013 11:10 AM in response to eggcouncil

I solved my problem, and hopefully yours:


In System Preferences/Mail, Contacts, & Calendars, delete all Exchange entries (there were two on my machine).


Quit Mail.


Move the Mail Library folder to the desktop. It is found here: In Finder click on the Go Menu while holding Option Key, then click on Library. Move the Mail folder to the desktop.


Open System Preferences/Mail, Contacts, & Calendars and re-add your Exchange account (click on Exchange -- the +/- buttons don't add new accounts).


Open Mail and wait for all mail to downloud. Add other accounts that may have be subscribed to in Mail (iCloud in my case).


Hopefully, the "no content" issue is resolved -- worked for me.


Next, I closed Mail, and then move the MailTags and Mail ActOn folders from the Mail folder that was on my desktop back to the newly created Mail folder in the Library ( the folders are called "Bundles", "Indev", and "Mail Lost+Found"). Mailtags and Mail ActOn were back and working.


I hope this solution works for you.


Jason

Jan 3, 2013 11:49 AM in response to Jason Goldsmith

I just repeated these actions on my laptop and they also worked. Realized that the best way to add back any other accounts (e.g., iCloud) is to go to System Preferences/Mail, Contacts, & Calendars, then click on iCloud, then add a check to the Mail checkbox. Don't close the System Preferences/Mail, Contacts, & Calendars window until the connection is made and mail is loading.


Jason

Feb 26, 2013 7:55 AM in response to eggcouncil

I just got a new MacBook Pro with retina display and now have Mountain Lion 10.8.2 (Had Lion before). I setup my Exchange email and it was working for me just fine for a day or two. The the next day it stopped. So then I deleted the account and did the setup again. Now I'm getting the "Message has no content" in all of the emails.


The whole reason why I am using my exchange email in the Mail app is because I was having 101 problems getting my email through Outlook. So now I have to use my web mail in my browser to get my email. Being that I use this laptop in a corporate environment this is terrible. But on my older Macbook running Lion it's still running smoothly. I am happy with all of the great features that Mountain Lion has to offer, but this one thing is a HUGE disappointment because it's the thing that I have to depend on for work every day.


Apple, PLEASE fix.

Feb 27, 2013 12:58 PM in response to eggcouncil

I was encouraged by the posts Jason that there might be a resolution but the last message, from jsut yesterday, by JDM325 has me nervous to even try the solution listed. It's amazing to me that Apple hasn't fixed this problem in the time it's been around. Having to restart Mail 3-5x per day is amazingly inconvenient. I hope there is a solution to this soon.

Feb 27, 2013 1:05 PM in response to Warby1

If you close and restart Mail the messages will show just fine. It is a pain to restart Mail everytime it does this but only finx I have found. Plus I was told by Apple Engineers that it had something to do with the Microsoft Exchange not their software, big shocker there to redirect blame I would think, but until we no what the problem is we can't say who is at fault. But I am seriously doubting that Apple really cares because the issue has been ongoing for quite some time and has yet to be fixed.

Feb 27, 2013 1:19 PM in response to eggcouncil

Blaming it on MS Exchange doesn't make sense. It never happens on my iPhone or iMac that are connected to the same Exchange server. It didn't happen on my Lion installations on the same Macs. It happened the day I upgraded to Mountain Lion - the variable that changed was my OS, not Exchange. It's clearly an Apple problem.


Yes, restarting Mail has always fixed the problem. But it's tedious and unacceptable.

Feb 27, 2013 1:34 PM in response to eggcouncil

I agree with JonKarlen. The mail both in Outlook and Mail is still running fine on my other macbook running Lion even on the same wifi network. The settings are setup exactly the same. Not to mention it's running fine on outlook apps in my iPhone and iPad. The issue has to be within Mountain Lion.


So this morning I called Apple Support and the first level tech was stumped. He eventually called a Sr. Tech and she couldn't figure it out either.We tried closing out Mail and reopening... nothing. Rebuilding the mailboxes... nothing. Changing some settings... nothing. Then she thought, "maybe your exchange server 2003 which would not be compatible with Mt Lion". Found out that we are running Exchange 2007 which is supposed to be compatible. Still no resolve.


By the way, when I told the two techs my issue, niether one of them had even heard of this problem before. wow.

Mar 4, 2013 12:48 AM in response to eggcouncil

Hi, I just got of the phone with Apple for this issue. The problem indeed only seems to exist with Exchange. They explained that they don't support exchange (the functionality is there, but they don't support any problems). The work around seems to be that you can create a local folder (which does not exist as a folder in exchange) and drag and drop the email into that folder. This will download the entire email and display it correctly. Not a solution, but a workaround. Looks like they won't be solving this problem :-(

Mar 21, 2013 7:44 PM in response to eggcouncil

I researched this for days and tried a ton of solutions and none worked out. Turns out the fix was pretty simple for me. Detailed here:


http://support.microsoft.com/kb/2264110


I know it refers to Blackberry, but it worked fine for fixing up the "no content" problem on 3 Mac Mail installations with Exchange 2007, and only took about 10 minutes and one reboot of the Exchange server. Obviously, if you don't have IT support or access to your Exchange server, you are out of luck.

May 2, 2013 4:04 PM in response to Jeff121921219

I've been dealing with this for months, and thought I'd check the forums for solutions....still haven't found any, only work-arounds.


The best work-around I have found, which others have mentioned as well, is to copy the message into the Trash, open it, which will show the message contents, and then copy back to your InBox. Much easier then deleting/undeleting, stopping/starting Mail.app.


Good luck!

"this message has no content" in Mountain Lion

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