Kernel panics, continuous restarting - all after Mountain Lion upgrade

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Kernel panics, continuous restarting - all after Mountain Lion upgrade

I upgraded an iMac 7,1 to Mountain Lion - and ever since it keeps restarting because of kernel panics.

I've not timed it, but after a matter of minutes it restarts. There's no particular program involved because it's happened even when I've just left the iMac sitting there doing 'nothing'.

Here's the report I got back after the restart:

Interval Since Last Panic Report: 3924 sec

Panics Since Last Report: 6

Anonymous UUID: 55BFC5ED-BD8A-46A4-8E18-6D70B1FD1152

Wed Sep 19 15:42:32 2012

panic(cpu 1 caller 0xffffff800e0b7b95): Kernel trap at 0xffffff7f8ff8a9f9, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x00000001178c1ff8, CR3: 0x00000000104dd000, CR4: 0x0000000000000660

RAX: 0xdeadbeeffeedface, RBX: 0xffffff80168bf900, RCX: 0x0000000003000000, RDX: 0xffffff801be24100

RSP: 0xffffff8053e4bf10, RBP: 0xffffff8053e4bf10, RSI: 0x00000000ffffffff, RDI: 0xffffff80168bf900

R8: 0xffffff801635f700, R9: 0xffffff800e6b9ccc, R10: 0x00000000cccccccd, R11: 0xffffff800e6b9cc8

R12: 0xffffff80168bf900, R13: 0x0000000000000230, R14: 0xffffff8017e903c8, R15: 0xffffff800e4f305d

RFL: 0x0000000000010286, RIP: 0xffffff7f8ff8a9f9, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000001178c1ff8, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address

0xffffff8053e4bbb0 : 0xffffff800e01d5f6

0xffffff8053e4bc20 : 0xffffff800e0b7b95

0xffffff8053e4bdf0 : 0xffffff800e0ce4ad

0xffffff8053e4be10 : 0xffffff7f8ff8a9f9

0xffffff8053e4bf10 : 0xffffff7f8ff8aa9b

0xffffff8053e4bf30 : 0xffffff7f8ff8af80

0xffffff8053e4bf70 : 0xffffff800e3b29d7

0xffffff8053e4bfb0 : 0xffffff800e0b2677

Kernel Extensions in backtrace:

com.spsys.driver.ENKEDriver(1.0)[ABF8786E-A66B-7EF8-DB65-B383E2E178C7]@0xffffff 7f8ff8a000->0xffffff7f8ff8ffff

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12B19

Kernel version:

Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64

Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D

Kernel slide: 0x000000000de00000

Kernel text base: 0xffffff800e000000

System model name: iMac7,1 (Mac-F42386C8)

System uptime in nanoseconds: 418637761138

last loaded kext at 79830440458: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f8e5f4000, size 229376)

last unloaded kext at 418637630652: com.spsys.driver.ENKEDriver 1 (addr 0xffffff7f8ff8a000, size 24576)

loaded kexts:

com.spsys.driver.EIOKitDriver 1.0.1

com.spsys.driver.ENKEDriver 1

com.rim.driver.BlackBerryUSBDriverInt 0.0.68

com.apple.filesystems.smbfs 1.8

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHDA 2.3.0f2

com.apple.driver.AppleBluetoothMultitouch 75.15

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.filesystems.autofs 3.0

com.apple.iokit.CSRBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.3

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.kext.AMDFramebuffer 8.0.0

com.apple.ATIRadeonX2000 8.0.0

com.apple.driver.AppleIRController 320.15

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.1

com.apple.driver.AirPortBrcm43224 600.36.17

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleIntelPIIXATA 2.5.1

com.apple.iokit.AppleYukon2 3.2.3b1

com.apple.driver.AppleFWOHCI 4.9.5

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleUSBUHCI 5.1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.driver.IOBluetoothHIDDriver 4.0.9f8

com.apple.driver.AppleMultitouchDriver 235.27

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.driver.AppleSMC 3.1.3d11

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.kext.AMD2600Controller 8.0.0

com.apple.kext.AMDSupport 8.0.0

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBHIDKeyboard 165.5

com.apple.driver.AppleHIDKeyboard 165.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOATAPIProtocolTransport 3.5.0

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOATAFamily 2.5.1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.driver.AppleKeyStore 28.18

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOStorageFamily 1.8

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.21f4

Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503531325336344350382D59352020

Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503531325336344350382D59352020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 2 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HDT721032SLA380, 320.07 GB

Parallel ATA Device: MATSHITADVD-R UJ-85J

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa400000 / 2

USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa420000 / 3

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8206, 0x1a100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

Does anyone know why it keeps restarting, and how to fix it?

iMac, OS X Mountain Lion (10.8.1)

Posted on Sep 19, 2012 8:16 AM

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Answer 1

WZZZ

Level 6

13,238 points

Sep 19, 2012 8:34 AM in response to rkhedges

This is the likely culprit.

Kernel Extensions in backtrace:

com.spsys.driver.ENKEDriver(1.0)[ABF8786E-A66B-7EF8-

com.spsys.driver.ENKEDriver(1.0

See if there's an update for the program to which that belongs -- it might be incompatible with 10.8 -- or uninstall it completely. Find out if there's an uninstaller or get directions for uninstalling from the developer. Just dragging the app to the trash will not be sufficient. You can also disable it using the following.

For any of the possible culprit kernel extensions, it is not necessary to completely uninstall the parent program.

You can temporarily uninstall any .kext, which may be causing the problem, by doing the following: Open Terminal in Applications>Utilties and copy/paste

sudo kextunload

Important, leave a space after kextunload

Next, navigate to the /System/Library/ and select Extensions. Inside that folder, find the related .kext in question, which you should drag into the Terminal window. (After dragging it in, the file will stay where it belongs in its original location.) This will automatically fill the Terminal window with the name and path to the file.

This is an example only of what the full command will then look like; it will not necessarily be found on your computer.

sudo kextunload /System/Library/Extensions/PaceSupportFamily.kext/

Hit return. If you have never used the sudo prefix before, you will get a warning, which you can disregard. Then enter your admin password, which you won't see on the screen as you type it in and hit return. Wait for the $ sign prompt to reappear, which will indicate the extension has been unloaded. Then just close the window.

This will have the effect of disabling the program. If it fails to be the source of the problem, to reload/enable it, substitute kextload for kextunload, using the above procedure.

EDIT: I'd also unload

com.spsys.driver.EIOKitDriver

1.0.1

Message was edited by: WZZZ

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Answer 2

rkhedges Author

Level 1

0 points

Sep 20, 2012 2:22 AM in response to WZZZ

That's for all the info! The only problem I'm having now is I can't find any kext file that relates to the driver in question. Any ideas as to what it could be called?

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Answer 3

WZZZ

Level 6

13,238 points

Sep 20, 2012 4:59 AM in response to rkhedges

Searching, I'm not seeing anything really definitive about spsys, but I think it might be related to some A-V, possibly Norton. Norton/Symantec has a reputation for wrecking Macs. What A-V, if any, do you have? Many commercial A-V programs cause probems, including kernel panics. Whatever it is, uninstall it, using the uninstaller or directions from the developer.

If you want to use any A-V, get ClamXav. It won't cause any of these conflicts.

http://www.clamxav.com/download.php

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Answer 4

MadMacs0

Level 5

5,233 points

Sep 20, 2012 7:02 AM in response to rkhedges

rkhedges wrote:

That's for all the info! The only problem I'm having now is I can't find any kext file that relates to the driver in question. Any ideas as to what it could be called?

SpectorSoft Pro or eBlaster?

Message was edited by: MadMacs0

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Answer 5

rkhedges Author

Level 1

0 points

Sep 21, 2012 1:56 AM in response to MadMacs0

Ah, I did a search in Spotlight for "eBlaster" and it found the installation DMG.

Do you by any chance know the name of the kext for eBlaster?

edit

I just did a search in Google, and found "StartupEComponent/EIOKitDriver.kext" - Should I remove this kext? It looks important.

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Answer 6

WZZZ

Level 6

13,238 points

Sep 21, 2012 5:06 AM in response to rkhedges

I would just uninstall the entire program, now that you know what it is. Open the .dmg and see if it contains an uninstaller, or contact the dev for instructions to uninstall. You can also go to eBlaster.app, if it's in your applications folder, click once on it to highlight it, and then do a right cick (Control-click) and select Show Package Contents. Look around inside; it might come with an uninstaller.

If you can't contact the dev or find anything on the site, then google "eBlaster uninstall." Try to find directions that include uninstalling all its components, including kexts, not just someone who says drag it to the trash.

But first see if there's an update. It seems it's now incompatible with 10.8.

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Answer 7

rkhedges Author

Level 1

0 points

Sep 21, 2012 5:14 AM in response to WZZZ

That was my first shot, uninstalling it. eBlaster seems to hide itself away pretty well. Inside the DMG were some uninstall instructions but reading them it says when you install eBlaster you setup a few keys on the keyboard to open the control panel. So whatever keys you set up, if you press them all simultaneously it will open the control panel and you can uninstall it from there.

The only problem of course is I didn't even know it was installed so I don't know the keys to press.

I've been Googling it but I'll do some more! 🙂

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Answer 8

WZZZ

Level 6

13,238 points

Sep 21, 2012 5:19 AM in response to rkhedges

Google "eBlaster control panel" or get EasyFind and search for the control panel using "eBlaster" or any other related name, such as the name of the developer.

http://www.devontechnologies.com/products/freeware/

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