9 Replies Latest reply: Sep 25, 2012 12:29 PM by Bmachine
Bmachine Level 1 Level 1 (0 points)

I've got a real strange (and frustrating) issue.  Hopefully someone can help.

 

I've always liked Safari and it has always performed well.  But ever since I upgraded from Lion to Mountain Lion, Safari will freeze the computer about once a day.  I cannot find a specific repeatable action.  But this morning, it happened when I was filling out a Godaddy customer survey.  Clicking radio buttons.  But other times, it will be doing something else.  Symptoms are always the same:  The mouse keeps moving normally but I cannot click on anything.  The computer does not respond to anything on the keyboard.  The only way to get out of it is to press and hold the power button.

 

Today I only had one window and one tab open in Safari.  The computer had been restarted (after a similar crash) yesterday and I only had Photoshop cs6, Notes, TextEdit and Mail opened.  So there should have been plenty of RAM free. My internal HD has 500 gigs available so plenty of room there.

 

I do not have any added extensions or plugins for Safari or for the system.  It's all pretty stock.

 

iMac 24-inch Mid 2007

Processor  2.4 GHz Intel Core 2 Duo

Memory  6 GB 667 MHz DDR2 SDRAM

Software  OS X 10.8.1 (12B19)

Safari Version 6.0 (8536.25)

 

I've checked on this board but have not found anything that helps in my case.  This is not the "Safari is slow to open pages" issue.  I've been using Macs for 20 years and this is really the first time I have had a consistent crash situation.  Things are usually pretty bulletproof here.  My 2007 MacBook Pro 13 works flawlessly with the same sofware configuration.

 

Thank you for any hellp at all.

 

Bo


Safari, OS X Mountain Lion (10.8.1)
  • Linc Davis Level 10 Level 10 (169,535 points)

    The next time you have the problem, note the exact times when it starts and ends: hour, minute, second.

     

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Scroll back in the log to the time you noted above. Post any messages timestamped during that interval – the text, please, not a screenshot.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Bmachine Level 1 Level 1 (0 points)

    Thank you Linc.  I will do that and post.

     

    Bo

  • Bmachine Level 1 Level 1 (0 points)

    Actually, I am pretty sure it happened around this time here, most likely around the 8:35am mark:

     

    9/19/12 8:27:31.399 AM Mail[17348]: Using V2 Layout

    9/19/12 8:27:39.869 AM SyncServer[17354]: [0x7f9b0840bd60] |DataManager|Warning| Client com.apple.Mail sync alert tool path /System/Library/Frameworks/Message.framework/Resources/MailSync does not exist.

    9/19/12 8:27:49.097 AM com.apple.NotesMigratorService[17361]: Joined Aqua audit session

    9/19/12 8:29:31.748 AM com.apple.launchd.peruser.501[163]: (com.apple.Safari) Throttling respawn: Will start in 57 seconds

    9/19/12 8:29:31.767 AM com.apple.launchd.peruser.501[163]: (com.apple.Safari) Throttling respawn: Will start in 57 seconds

    9/19/12 8:35:51.989 AM com.apple.launchd.peruser.501[164]: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

    9/19/12 8:35:51.994 AM loginwindow[41]: Connection with distnoted server was invalidated

    9/19/12 8:35:52.024 AM distnoted[168]: # distnote server agent  absolute time: 60.703032056   civil time: Wed Sep 19 08:35:52 2012   pid: 168 uid: 501  root: no

    9/19/12 8:35:53.267 AM talagent[187]: SecKeychainItemCreateFromContent(kSecGenericPasswordItemClass, &attributeList, sizeof encodedKey, encodedKey, defaultKeychain, accessRef, &sKeychainBitmapPasswordItemRef) produced OSStatus -25293 on line 764 in server.m

    9/19/12 8:35:57.829 AM loginwindow[41]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio:  dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found.  Did find:

              /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper

    9/19/12 8:35:57.832 AM loginwindow[41]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x7f9d58c93210 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

    9/19/12 8:35:58.320 AM SystemUIServer[188]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio:  dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found.  Did find:

              /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper

    9/19/12 8:35:58.321 AM SystemUIServer[188]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x7ff21127c490 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

    9/19/12 8:36:29.167 AM Mail[179]: Using V2 Layout

    9/19/12 8:36:51.031 AM TextEdit[183]: -[NSDocumentController reopenDocumentForURL:withContentsOfURL:display:completionHandler:] failed during state restoration. Here's the error:

    Error Domain=NSCocoaErrorDomain Code=257 "The autosaved document “iweb notes” could not be reopened. You don’t have permission." UserInfo=0x7ff3d905caf0 {NSLocalizedDescription=The autosaved document “iweb notes” could not be reopened. You don’t have permission., NSLocalizedFailureReason=You don’t have permission., NSLocalizedRecoverySuggestion=To view or change permissions, select the item in the Finder and choose File > Get Info., NSURL=file://localhost/Users/administrator/Documents/Notes/Web%20design%20and%2 0publish/iweb%20notes.rtfd, NSFilePath=/Users/administrator/Documents/Notes/Web design and publish/iweb notes.rtfd, NSUnderlyingError=0x7ff3d84741a0 "The file “iweb notes” couldn’t be opened because you don’t have permission to view it."}

    9/19/12 8:36:51.916 AM com.apple.launchd.peruser.501[164]: (com.apple.afpstat-qfa[284]) Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

    9/19/12 8:36:51.917 AM com.apple.launchd.peruser.501[164]: (com.apple.afpstat-qfa[284]) Job failed to exec(3) for weird reason: 2

    9/19/12 8:36:52.657 AM SyncServer[273]: [0x7fa7b0c0be80] |DataManager|Warning| Client com.apple.Mail sync alert tool path /System/Library/Frameworks/Message.framework/Resources/MailSync does not exist.

    9/19/12 8:36:53.834 AM Nikon Message Center 2[298]: [i] LaunchType changed: (Unknown) to User

    9/19/12 8:36:53.844 AM Nikon Message Center 2[298]: [i] LaunchType changed: User to LoginItems

    9/19/12 8:36:53.880 AM Nikon Message Center 2[298]: <!> failed to read client product info: system locale[NSA/EN]

    9/19/12 8:36:54.166 AM Nikon Message Center 2[298]: [i] launching

    9/19/12 8:36:54.193 AM Nikon Message Center 2[298]: [i] activated with launch type[LoginItems]

    9/19/12 8:36:54.195 AM Nikon Message Center 2[298]: [i] infomation timer scheduled to date[2012-09-19 16:06:54 +0000]

    9/19/12 8:37:09.411 AM PluginProcess[326]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio:  dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found.  Did find:

              /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper

    9/19/12 8:37:09.412 AM PluginProcess[326]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x7fa0b3c4fdf0 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

    9/19/12 8:37:43.891 AM PluginProcess[343]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio:  dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found.  Did find:

              /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper

    9/19/12 8:37:43.892 AM PluginProcess[343]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x7fd683c40230 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

    9/19/12 8:38:08.852 AM PluginProcess[351]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio:  dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found.  Did find:

              /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper

    9/19/12 8:38:08.853 AM PluginProcess[351]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x7fbaa1c2c8c0 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

    9/19/12 8:38:34.839 AM Adobe Photoshop CS6[180]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio:  dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found.  Did find:

              /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper

    9/19/12 8:38:34.839 AM Adobe Photoshop CS6[180]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x1162b77f0 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

    9/19/12 8:39:43.313 AM PluginProcess[378]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio:  dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found.  Did find:

              /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper

    9/19/12 8:39:43.314 AM PluginProcess[378]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x7f9a134588b0 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

  • Linc Davis Level 10 Level 10 (169,535 points)

    You have at least two different configuration issues, though I can't say whether either of them is causing the symptom.

     

    One is the incompatible plugin at

     

    /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin

     

    Remove it, or install an updated version that works.

     

    The other problem is in your home folder.

    Back up all data now.

    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. If none of this is meaningful to you, you don't need to worry about it.

     

    Step 1

    Launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.

    Drag or copy — do not type — the following line into the Terminal window, then press return:

    sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:20 ~ $_ ; chmod -R -N ~ $_ 2> /dev/null

    Be sure to select the whole line by triple-clicking anywhere in it. You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning. If you don’t have a login password, you’ll need to set one before you can run the command.

    The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

    Step 2

     

    Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.

    When the OS X Utilities screen appears, select Utilities Terminal from the menu bar. A text window opens.

    In the Terminal window, type this:

    resetpassword

    That's one word with no spaces. Then press return. A Reset Password window opens. You’re not going to reset a password.

    Select your boot volume if not already selected.

    Select your username from the menu labeled Select the user account if not already selected.

    Under Reset Home Directory Permissions and ACLs, click the Reset button.

    Select  Restart from the menu bar.

  • Bmachine Level 1 Level 1 (0 points)

    Thankyou very much Linc.  I will try that.

     

    Out of curiosity, which line makes you suspect a configuration issue in the Home folder?

     

    Thank you.

  • Linc Davis Level 10 Level 10 (169,535 points)

    The permission errors in the log extract.

  • Bmachine Level 1 Level 1 (0 points)

    Update:

     

    Based on Linc's suggestion, I removed the DVCPROHDAudio.plugin.

    I also did a Repair permissions and Verify disk from the Admin account.

    I wanted to see if this fixed it before going to the more involved ResetPassword procedure.


    Then, just this morning, Safari crashed again.  One thing I did notice was that I had 9 or 10 tabs open at the time.  In case that makes a difference.

     

    OK, then I went in the Console.  The machine froze at 11:18.  Here is the log.  Interestingly, there are no entries between 10:02 and 11:21 ...  Even though I was using the machine constantly.  And no entries directly at 11:18 when the crash occured.

     

    Does this log help narrow down the problem by any chance?

     

    9/25/12 10:02:49.699 AM syncdefaultsd[14231]: AOSKit ERROR: XPC CLIENT: Connection [0x7faa25256310] event handler received event with type: [XPC_TYPE_ERROR].  Description: [Connection interrupted]

    9/25/12 11:21:32.273 AM com.apple.launchd.peruser.501[159]: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

    9/25/12 11:21:32.278 AM loginwindow[41]: Connection with distnoted server was invalidated

    9/25/12 11:21:32.294 AM distnoted[163]: # distnote server agent  absolute time: 58.321081010   civil time: Tue Sep 25 11:21:32 2012   pid: 163 uid: 501  root: no

    9/25/12 11:21:33.791 AM talagent[182]: SecKeychainItemCreateFromContent(kSecGenericPasswordItemClass, &attributeList, sizeof encodedKey, encodedKey, defaultKeychain, accessRef, &sKeychainBitmapPasswordItemRef) produced OSStatus -25293 on line 764 in server.m

    9/25/12 11:22:32.787 AM com.apple.launchd.peruser.501[159]: (com.apple.afpstat-qfa[264]) Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

    9/25/12 11:22:32.787 AM com.apple.launchd.peruser.501[159]: (com.apple.afpstat-qfa[264]) Job failed to exec(3) for weird reason: 2

    9/25/12 11:22:33.707 AM Nikon Message Center 2[278]: [i] LaunchType changed: (Unknown) to User

    9/25/12 11:22:33.708 AM Nikon Message Center 2[278]: [i] LaunchType changed: User to LoginItems

    9/25/12 11:22:33.808 AM Nikon Message Center 2[278]: <!> failed to read client product info: system locale[NSA/EN]

    9/25/12 11:22:34.108 AM Nikon Message Center 2[278]: [i] launching

    9/25/12 11:22:34.161 AM Nikon Message Center 2[278]: [i] activated with launch type[LoginItems]

    9/25/12 11:22:34.161 AM Nikon Message Center 2[278]: [i] not past connection period

    9/25/12 11:22:34.163 AM Nikon Message Center 2[278]: [i] terminate

    9/25/12 11:23:41.519 AM Skype[172]: -[SkypeWiFiAgent _tickleLib:]

    9/25/12 11:25:24.030 AM Pages[177]: <MM_MMTransaction: 0x6380f50>(transactionID=2BE4C354-BA5E-4A56-B215-10F701D1485F uri=/internetservices/iworkapps/iWorkShare.plist transactionState=kDMTransactionHadError httpStatusCode=-1 contentLength=-1 bytesTransferred=-1 isSuccessful=NO isFinished=YES)

    9/25/12 11:25:26.731 AM Numbers[178]: <MM_MMTransaction: 0x55ea790>(transactionID=70C50E0F-3B2D-40E7-B781-7F014093DE97 uri=/internetservices/iworkapps/iWorkShare.plist transactionState=kDMTransactionHadError httpStatusCode=-1 contentLength=-1 bytesTransferred=-1 isSuccessful=NO isFinished=YES)

    9/25/12 11:26:01.405 AM Dock[181]: no information back from LS about running process

  • Linc Davis Level 10 Level 10 (169,535 points)

    Does this log help narrow down the problem by any chance?

     

    No.

  • Bmachine Level 1 Level 1 (0 points)

    Dang!

     

    OK, thank you for looking into it.

     

    Bo