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Havrek Author

Level 1

20 points

iOS 6 App Store Crashing when trying to view Purchased apps

After upgrading to iOS 6 my iPhone 4s can't display purchased apps. I start the App Store, touch updates and then touch purchased. I get a spining circle with Loading... for about a minute and then the App Store just exits and I'm back to the iPhone's first screen.

I've seen similar behavior with my new iPad after updating to iOS6. I haven't seen it crash but when starting App Store and then touching purchased it just stays at a spinning circle and says Loading... It never changes.

I've done the obvious stuff, power cycle and hold both buttons for a reset.

Posted on Sep 19, 2012 10:46 AM

336 replies

Feb 7, 2013 9:27 AM in response to Traianus13

Woah! It's finally working for me too! I think they've fixed it! Is everyone seeing it working now? It's a bit slow, but it works.

jps1012

Level 1

0 points

Feb 7, 2013 9:27 AM in response to Stephen Jonke

wow finnaly works !!

Feb 7, 2013 9:31 AM in response to jps1012

OOOOOOOOOOOOOO!!! Its working here too in the UK! 🙂

Marios K

Level 1

17 points

Feb 7, 2013 9:32 AM in response to Traianus13

It seems OK for me too!!
iPhone 4 (iOS 6.0.1)

Feb 7, 2013 9:32 AM in response to Marios K

I'm installing something from my purchase history that I'd forgotten I'd bought. Woohoo! 🙂

Feb 7, 2013 9:37 AM in response to Havrek

Yeah!! Same here!!

I was sure it was a server-side problem.

xStatiCa

Level 1

0 points

Feb 7, 2013 9:38 AM in response to Stephen Jonke

It still crashes on my iPhone 4S on 3G and wifi.

E-D@N

Level 1

0 points

Feb 7, 2013 9:44 AM in response to xStatiCa

yap.. still crashes

Feb 7, 2013 10:48 AM in response to E-D@N

still crashes. iOS 6.1 iPhone 3GS, both 3G and wifi

Feb 7, 2013 10:55 AM in response to Johnny Kwarcinsk

...aside to this problem, it takes longer for it to crash on 3G. I have rebooted my phone prior to trying to access this. Getting same "LowMemory..." errors when checking Diagnostics & Usage logs

Feb 7, 2013 11:27 AM in response to Johnny Kwarcinsk

I just upgraded to iOS 6.1, and for the first time it worked with only 2.1 GB available on my 32 GB 4th Gen. iPod Touch, (See the screen-shot I've provided.)

It hasn't worked since upgrading to iOS 6, and I'm still not sure I should hold my breath hoping for it to keep working.

Also, before upgrading to 6.1 it stopped crashing, but still wouldn't display any purchases, only a blank white space where the purchases should be. (see screen-shot 2)

The only thing I could think of doing before upgrading to iOS 6, is freeing up space by deleting app, although I think I've had more then 2.1 GB available space after upgrading to iOS 6.

The problem may have been the Apps or app data, so here's a list of Apps I've deleted before upgrading to 6.1:

Simple Racing HD
Fairway Solitaire (by: Big Fish)
Paradise Cove (aka Tap Paradise Cove)
Rinth Island
AmbiSci PDR (Body and Mind Utility)

Please reply if deleting any of the above resolve the issue.

Screen-shot after Upgrading to iOS 6.1 (From 6.0.1)

Screen-shot before Upgrading to iOS 6.1 (From 6.0.1)

Molanda

Level 1

0 points

Feb 7, 2013 11:46 AM in response to Havrek

It's working for me! 🙂

Feb 14, 2013 8:03 AM in response to Havrek

The latest update already fix the bug guys... Now I can really go to the purchased tab... Trust me

Feb 18, 2013 9:04 AM in response to Havrek

It still does not work for me on an iPhone 3Gs, the Music Purchased, (All purchases) also crashes.

I also notice that my bluetooth has issues reconnecting to paired devices 😟 I put off iOS 6 for these sort of problems but still have problems.

I'm glad my iTouch is only 3rd gen and won't get iOS6.

Eeeyup

Level 1

0 points

Mar 7, 2013 10:48 AM in response to Havrek

Wish I had 1GB free on my 16GB iPhone 5 to put the update on, lol. Plus, until a few days ago, there was and Exchange Server-killing bug in Apple's 6.x Activesync implementation...a calendar bug (that's the reason for the latest, latest update, mostly). This purchased item issue has been annoying me for a month (blank screen)...and it was a shaky item at best, before that in 6.x. It's still better than having to call Apple and beg to redownload your music and apps, though, lol.

iOS 6 App Store Crashing when trying to view Purchased apps