Previous 1 10 11 12 13 14 Next 335 Replies Latest reply: Jun 5, 2013 9:30 PM by xStatiCa Go to original post Branched to a new discussion.
  • skylarking Level 1 Level 1 (0 points)

    Ok well enjoy your new phone then.

  • skylarking Level 1 Level 1 (0 points)

    Hello xxxx,


    xxxxx, here from the iTunes Store Support and I am a Senior Advisor taking over this request. I understand that you have updated to iOS 6, and after troubleshooting the wifi and restoring the device you find you're still unable to connect properly to the purchased page. I can certainly understand your concern, and would be more than happy to help however I can.


    xxxx, Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.


    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. Have a wonderful day!


    Sincerely,


    xxxxx

    Senior Advisor

    iTunes Store/Mac App Store Customer Support

  • DarkHuntress Level 1 Level 1 (10 points)

    Seems to me customer service is trying to stall until an update is released. They know all about this problem as does -

    Apple Care.

     

    It's an iOS 6 problem and only a update or patch will fix it.

  • AppleStar Level 1 Level 1 (45 points)

    Got the same problem, "Purchased Apps" will not load but crash the App Store App after some time.

     

    I got 3034 apps on my account (about half of them paud apps, I must be in their Top-100 list of App Store customers ) and this seems to be too much for Apple.

     

    I wonder who does the Q&A at Apple since this problem was already there in all beta versions of iOS6. I got the same problem on an iPad 2 (Wifi&3G) and on an iPhone 5. Same devices work with another account (of my wife).

     

    So it is definitely a problem regarding the amount of apps you bought or downloaded to your account.

     

    Let's be honest: All Cloud services at Apple do not work very well...

  • Almhmom Level 1 Level 1 (0 points)

    Guys I swear to god the purchased app is working without any crash but it is to slow

    I dont know what the **** is going on but its working right now

    Probably cause when I switch the genius off I run the app store and tab the genius and I switch ginius on again

  • gruber1401 Level 1 Level 1 (0 points)

    Sorry, it's still crashing by me.

  • Anthony Manniello Level 1 Level 1 (0 points)

    I have tried all the steps suggested in each of the pages and nothing seems to be working. I got it to work for maybe 3 minutes but non of the apps would download. They would just display Waiting underneath them on the home screen.

  • sabeens Level 1 Level 1 (0 points)

    I think what's worrisome is that on the list of bug fixes detailed yesterday for 6.01 that was released to carriers, no mention of AppStore and iTunes fixes.  For me, upgrading to iphone5 solved the purchased fix and while the Genius tab will show results, hitting any app in that tab triggers a crash.  I still have two artists in my iTunes purchased list that won't display the purchases on any 6.0 device but will on 5.x devices.  Going thru apple support for the iTunes issue was a wasted frustrating excersise to say the least. 

     

    The consensus yesterday seemed that this was a hot fix and that a proper 6.1 update may not be ready till post holidays.  I would think this issue would have been on a hot fix list. End of the day no real choice about it, will have to wait and see. The work around out there aren't proper fixes, they won't work for the masses.  In addition, reducing number of apps because you 'upgraded' to a new os is obviously no real solution and isn't a valid course of action. 

  • Anthony Manniello Level 1 Level 1 (0 points)

    I got it to work by Wiping the phone completely and starting from scratch. If I restore from a backup, will that delete all my apps that I am currently downloading?

  • fredsarran Level 1 Level 1 (0 points)

    Hi,

     

    A small update on my issue : Last night, I tried again to connect to the Purchased section, on iPhone 5 and iPad 3, and after 1m loading, it slowly came up ! It was very slow but that is already a small progress. A problem clearly on their side at Apple. Not happy at all !!

  • Maxime R. Level 1 Level 1 (0 points)

    Hi there !

     

    Got the "Purchased" problem.

    App Store generates me a crash report every time : LowMemory… with "Largerst process: AppStore" most of the time.

    Any trick doesn't work.

    Contacted support by mail but they are telling me it's a problem with my phone

    Have 776 Apps so no reason to look further.

    Logged in with another account with a few purchases and it worked well.

     

    Hope Apple is realy working on this one

     

    skylarking let us know if you get some info

  • fredsarran Level 1 Level 1 (0 points)

    If it is a problem with the phone, maybe they should then replace it as it is defective (and under warranty) ?

     

    The problem is not with the phone, its either iOS or Apple server side. Recently it kinda work the purchased tab, where before it would just crash the App Store.

  • skylarking Level 1 Level 1 (0 points)

    I received another mail which is sod all help to me as they want me to pay a £25 one off fee for them to call me. I haven't looked to closely to the other options as I am just going to live without this function until its fixed.

     

    Hello XXX,


    XXXX, here from the iTunes Store Support. Thank you for your patience through out this matter.


    Alex, as an Advisor for the iTunes Store, I typically help customers with questions about purchasing and downloading content from the iTunes Store, managing their accounts, and troubleshooting connection issues. Although your question falls outside of my area of specialty, I have confirmed that our technical support advisors have developed steps to help troubleshoot the issue further.


    If you have not yet done so, I will suggest that you visit our Contact Apple Support website to see all the ways you can get support and service for your Apple products:


    https://expresslane.apple.com


    You can also call AppleCare, our technical support team. An AppleCare Advisor can tell you about our complimentary and fee-based support options and help you choose the best one for your product.


    To find the phone number for your country, see this article:


    Contacting Apple for support and service

    http://support.apple.com/kb/HE57


    Thank you for your understanding, Alex. Your experience is very important to us and we truly appreciate your continued devotion to the iTunes Store. Have a wonderful day.


    Sincerely,


    XXX

    Senior Advisor

    iTunes Store/Mac App Store Customer Support

  • xStatiCa Level 1 Level 1 (0 points)

    Add me to the list of problems with Purchased (iOS 6).  I have about 5000 apps (over half of them are not free apps) which I have collected over about 4 years.  I have tried all the suggestions (reboot, restore, disable genious including location base iads, etc).  The problem exists on my 3gs, iphone 4, iphone 5, ipad 2, and ipad 3 using my account.

     

    Purchased was working fine for me for awhile until recently.  I really don't remember for sure if it worked when I upgraded all the devices to ios 6 when it first came out or not but I thought it did.

     

    Genious did not work for me either btw before I disabled it today to test.  It would just lock up when I touched an app.

  • Maxime R. Level 1 Level 1 (0 points)

    If people who have the purchased problem could look in Settings/General/Informations/at the very end Diagnostic and use/Diagnostic and use data if you have entries like by "LowMemory-2012-10-29-221050" corresponding with crashes times.

    Most of the time the line "Largest process:" has value "AppStore".

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