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wifi sync not working after ios6 update

153974 Views 685 Replies Latest reply: Jan 11, 2014 9:48 PM by MacUserAE RSS Branched to a new discussion.
  • rdrushton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 21, 2013 10:53 PM (in response to Kilgore87)

    Kilgore87 wrote:

     

    ...Each time I start or exit iTunes I see. Lot of bonjour error messages listed in the Event Viewer in Windows 8 with Event ID 100.

     

    Other forum entries can be seen to highlight more about the bonjour issue.

     

    Is Bonjour used for wifi sync on a Mac as well?  Can someone tell me how to check for Bonjour errors on OSX?

  • ST67 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 21, 2013 11:20 PM (in response to rdrushton)

    I have heard that Bonjour is utilized somehow with iOS device and iTunes wi-fi syncing. I'm not sure how exactly. I think I read before that it had to do with iTunes being able to discover the iOS devices on your home network. I have looked around for a way to check for Bonjour errors on a Mac and I have not come back with anything concrete. I did though come across this article http://reviews.cnet.com/8301-13727_7-57526060-263/use-wi-fi-diagnostics-to-find- active-bonjour-services-in-os-x/ and perhaps it could point in the right direction. The article points out that Mountain Lion does have an Apple Wi-Fi Diagnostics Utility which...includes a Bonjour Services Browser: "One of the updated features in Mountain Lion is Apple's Wi-Fi Diagnostics utility, which in its latest version includes a Bonjour Services browser. To access this browser, open the utility from the /System/Library/CoreServices/ folder or hold the Option key before clicking the Wi-Fi menu bar icon, and you will see an option to open the Wi-Fi diagnostics. In this utility, press Command-7 or choose Bonjour Services from the View menu, and the tool will list each service that is available from computers on the local network." Maybe this could help or at least lead to an answer on that.

  • rdrushton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 21, 2013 11:31 PM (in response to ST67)

    Thanks ST67.  I upgraded from Lion to Mountain Lion just to be able to check out that diagnostic utility.  The Bonjour Window within the utility shows all of the devices utilizing bonjour and each has a green light next to it for me.

     

    There is an option to Create a Diagnostic Report that says "collects information about Bonjour services, nearby networks, Wi-Fi performance and runs a number of diagnostic tests."  I ran the report, which generates two tar archives, but I'm really not sure what to look for within those archives.

     

    Anyone?

  • ST67 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 22, 2013 12:05 AM (in response to rdrushton)

    You might just see if the upgrade to ML doesn't help your overall syncing situation. Also, I'd imagine that if the Bonjour Browser is giving you all green lights on the Bonjour connections in those areas that you might be good on that front. I'd also reboot everything since the upgrade, if you haven't already, and then run software update and everything like that before going any further. Always a good practice to power cycle after any major update as well as running software update to make sure that your system is detecting all the changes and responding accordingly: a good 'swabbing of the decks', so to speak. :)

     

    Good luck.

  • ST67 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 22, 2013 12:07 AM (in response to rdrushton)

    ...then see how your wi-fi iOS/iTunes syncing is going with all your devices. Methodically testing one by one with the needed amount of patience required.

  • rdrushton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2013 12:15 AM (in response to ST67)

    Thanks.  I actually upgraded to Mountain Lion a week ago after reading your earlier post.  It hasn't improved the wifi syncing.  At this point I'm running latest OSX with all software updates, latest iOS, latest iTunes, and even latest Airport software for my Airport Extreme.  Yep, 100% Mac here.  "It just works" certainly does not apply anymore.

     

    I've upgraded each of these one by one, methodically testing wifi sync at each stage in the game and nothing has worked.  It's interesting to note that when my problems started I had not even upgraded to iOS6.

     

    BTW:  I guess I wasn't explicit above, but I've definitely power-cycled and applied all available software updates.  Apple needs to get in here and fix this one.  400+ posts and 97,000 views on this thread.  Hard to believe this one is user-error.

     

    Message was edited by: rdrushton

  • ST67 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 22, 2013 3:48 AM (in response to rdrushton)

    Hear, Hear!!

     

    Point taken.

    I'm with you on that.

    Furthermore, it'd be nice if they'd have employee comments (as the voice of Apple) present in this user dialogue at least somethere in all of this. Like "we're working on a fix for this issue as fast as we can...", etc., or something like "thanks for your patience while our engineers figure out the best fix for this issue..." would be nice. You sound like you've been an Apple consumer for quite some time and if so, then you know that they have traditionally been quiet on things like this. We know however, that they are reading this thread, and that if history serves, that they are hearing all of this and working on a fix for the problem. Of that, I am optomistic. Not that it is the 'right' way to handle it per se, but it is not the first time that they have remained quiet on the other end before releasing an update that repairs 'the faulty code' or whatever it is here that is causing this systematic snafu. Apple has delivered time and time again and this is why we buy their products: they are well engineered, well made both inside and out, and are most always a joy to use. Yes, there is the exception....like this one. Although it is unjust that this one is so long in the running and that they have been so quiet on the issue, I still feel confident that a fix is on the way.

     

    I know that we will not stop trying to fix it ourselves, or talking about it on this forum or in the press, therefore the day of emancipation from this issue, the day of the discovery of exactly what this snafu is about is merely a matter of a count down, and we, the loyal customers of Apple will certainly recieve our fix, of that we can be sure.

    This I believe. Call it optimism or whatever you want, but Apple surely must be in the throes of a solution here. Go ahead, you probably want to chant "MobileMe, MobileMe, MobileMe". If it makes you feel better then go ahead and do that.

     

    A fix is still on the way. We have not been forgotten. We are heard.

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2013 3:52 AM (in response to ST67)

    They must have very poor hearing then.  This problem has been going on for almost a year!

  • ST67 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 22, 2013 4:06 AM (in response to pagemakers4)

    I know.

  • MMeador Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2013 6:27 AM (in response to ST67)

    This is a self-help only service provided by Apple.

     

    If you try to talk to tech-support or engineering employees at Apple about these forms they will not even acknowledge that they exist.

  • Frodo B Level 1 Level 1 (105 points)
    Currently Being Moderated
    Feb 22, 2013 10:59 AM (in response to applegeekva)

    After the iOS and iTunes update so far so good. I have an iPhone 5 and gen4 iPad. My iPhone would have less problems using wi-fi sync then my iPad. I could sync from my iMac to my iPad wirelessly but most of the time I could not sync from my iPad to my iMac. It mostly only worked one way. When I did get it working it would stop if I turned off my iPad. The only way to get it working again was to close iTunes then reopen it. The wi-fi and cellular settings are the same on both IPad and iPhone.

     

    Since the updates I have not lost wi-fi sync on my iPhone or iPad. I can turn them off all night and they still work when I turn them on in the morning. I'm not saying this will continue to be the case. I'll let you know next Wednesday if it is still working. I will not restart iTunes or my computer for this test.

     

    BTW I set my computer to not go to sleep as my iOS devices were losing connection with the computer even with "wake for network  access" selected.

     

    Best of luck everyone.

  • Frodo B Level 1 Level 1 (105 points)
    Currently Being Moderated
    Feb 24, 2013 6:53 AM (in response to Frodo B)

    Wi-fi sync failed this morning on both my iPad and iPhone.

  • rcdorrius Calculating status...
    Currently Being Moderated
    Feb 25, 2013 11:31 PM (in response to arkoenig)

    After trying as all of you guys suggested (thank you) one by one patiently (almost giving up), only this one works for me.

    Need to redo it after updating iOS.

     

    Thank you guys.

  • Emeer18 Calculating status...
    Currently Being Moderated
    Feb 27, 2013 9:50 PM (in response to applegeekva)

    What i've discovered is that apple mobile device doesnt start when the computer starts, its running as if it cant run in Administrator,

  • ambgma Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 1, 2013 7:56 AM (in response to byr440)


    @ byr440 Thanks your suggestion fixed my problem.  Great thinking !!

     

    Message was edited by: ambgma

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