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wifi sync not working after ios6 update

154025 Views 685 Replies Latest reply: Jan 11, 2014 9:48 PM by MacUserAE RSS Branched to a new discussion.
  • pagemakers4 Level 1 Level 1 (0 points)
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    May 7, 2013 9:10 AM (in response to arkoenig)

    I don't thihnk so.

     

    I'm all Mac and dont have any of that stuff installed and wifi sync is still bust foe me.

  • arkoenig Calculating status...
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    May 7, 2013 10:19 AM (in response to pagemakers4)

    I guess you didn't read my whole post -- particularly the part in which I said: "Syncing is still not trouble-free, but I am quite sure that uninstalling DivX changed the behavior, and therefore that DivX is one piece to the puzzle." I didn't say anything about whether DivX was the problem, nor about whether there might be other pieces to the puzzle. I merely reported--accurately--a change in behavior that I observed after unstalling DivX.

     

    If you're trying to claim that I didn't see what I saw because you're on an all-Mac system, my reply is that you're mistaken.

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 7, 2013 10:41 AM (in response to arkoenig)

    I'm not denying what you saw but I've been part of this 38 page topic from the early days and I honestly don't think DivX is part of the problem.

     

    If you do, then so be it.

  • JanSKay Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 7, 2013 12:54 PM (in response to arkoenig)

    I do not see why DivX would cause you a problem. I've used that on my computer for years. Yes, I too had the WiFi issue but mine works off and on now after swapping my iPhone 5 due to a general Wifi dropping issue (another busy thread). 

    arkoenig wrote:

     

    A data point that might be useful, from a Win7/64 user.

     

    A while ago I bought some DVD-burning software from Roxio. It auto-installed something called DivX, which, in turn, kept asking to install updates. At some point the updater started crashing, so I decided to uninstall it. This proved harder than it looked, because the uninstaller kept crashing as well. Nevertheless, I finally managed to get rid of it by reinstalling it and then uninstalling it and rebooting my machine.

     

    Now, when I put my iPad in its charger/docking station while iTunes is running, it autosyncs over WiFi. This is the first time this has ever happened since iOS 6 came out. Syncing is still not trouble-free, but I am quite sure that uninstalling DivX changed the behavior, and therefore that DivX is one piece to the puzzle.

  • JanSKay Level 1 Level 1 (0 points)
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    May 7, 2013 12:56 PM (in response to pagemakers4)

    Agreed, I do not think DivX is related to this issue at all.

    pagemakers4 wrote:

     

    I'm not denying what you saw but I've been part of this 38 page topic from the early days and I honestly don't think DivX is part of the problem.

     

    If you do, then so be it.

  • riteshbhatia Calculating status...
    Currently Being Moderated
    May 8, 2013 5:38 PM (in response to applegeekva)

    I had a similar problem with windows 7. This worked for me:

     

    Open "Control Panel"

    Select "Windows Firewall"

    Click "Allow a program or feature through Windows Firewall"

    Look for "SyncServer" in the list. It won't be there.

    Click "Change Settings" then "Allow another program"

    Click "Browse..."

    Find "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe"

    Restart iTunes and your iPod/Phone/Pad should appear in iTunes. If not, try rebooting to make sure everything is reloaded properly.

     

    Source: http://adrian.sutantio.info/2011/11/wifi-sync-not-working-on-windows-7.html

     

    Hope this helps someone.

     

    Thanks,

    Ritesh

  • Stores Calculating status...
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    May 8, 2013 7:10 PM (in response to applegeekva)

    Sync itunes

  • SarahCat Level 1 Level 1 (5 points)
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    May 8, 2013 10:13 PM (in response to Stores)

    "Sync itunes"?

     

    Why didn't we think of this hundreds of posts ago? LOL

     

    I have no clue what this postmeans in the context of this lengthy thread.

     

    I've never discovered a reliable fix for the original problem. I can periodically restart my Mac or restart one or more of my iOS devices and yes, through this unstructured 'process', I can actually sync all of my iOS devices with iTunes on my Mac.

     

    My conclusion is that WiFi sync is something that currently be relied upon to produce predictable behavior over time. It's buggy. Maybe it will be resolved, maybe the systems involved will ultimately become obsolete and we will just grow out of this problem like a temporary developmental problem like voices changing or body hair changes at puberty.

     

    "Sync itunes", huh? Hmmmm, I'll have to sync that over.

  • garypaul Calculating status...
    Currently Being Moderated
    May 8, 2013 10:28 PM (in response to SarahCat)

    Dear ScaryCat.. I mean SarahCat.. I have 64bit Win 7 and it comes and goes for me as well.  I was hoping after this last update it would be rock solid.. but I guess it was not in the pudding. I have talked to a lot of iPhone 5 users over the last few months and none of them use wifi sync. So this may not be a burning issue for Apple. And because the devices have to be wired to do software updates that seems even less reason for anyone else to use this "feature". I think I am more po'd that the mophie battery case I have for the iPhone 5 is not designed for the new iPhone 5 cable.

  • JanSKay Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 8, 2013 11:34 PM (in response to garypaul)

    Wired, but not necessarily to the computer - you just are supposed to have it plugged into a power source for updates,and also can wifi sync that way, too...when it's working that is.

     

    I too have the Mophie case. Love it. When I need to use the iPhone cord I just pull off the bottom of the case off, so not a big deal really. Oh, a must share - I've also discovered a few cords that fit the Mophie case, my husband's work blackberry cords and I recently discovered the car charger that came with a mounting device I just purchased for mounting the iPhone to the windshield from Samsung fits the Mophie case and charges it saving the hassle of pulling the case apart, thus charging the iPhone and the case And another car charger that fits the Mophie case is the Jawbone Jambox car charger

    garypaul wrote:

     

    Dear ScaryCat.. I mean SarahCat.. I have 64bit Win 7 and it comes and goes for me as well.  I was hoping after this last update it would be rock solid.. but I guess it was not in the pudding. I have talked to a lot of iPhone 5 users over the last few months and none of them use wifi sync. So this may not be a burning issue for Apple. And because the devices have to be wired to do software updates that seems even less reason for anyone else to use this "feature". I think I am more po'd that the mophie battery case I have for the iPhone 5 is not designed for the new iPhone 5 cable.

  • garypaul Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 9, 2013 6:58 AM (in response to JanSKay)

    Yes you can use other chargers with the Mophie case. I use the car cig lighter battery charger as well and sometimes I get a warnng message that it is not compatible with the iPhone 5, but if i turn the switch to charge on the Mophie case the message goes away.

     

    If your connected to iTunes via wifi it will not let me upgrade to the latest iOS level unless I am using the new iPhone 5 cable. However I can update over the cell network irregardless of being connected to power.

  • ratfinkle Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 9, 2013 2:34 PM (in response to riteshbhatia)

    Ritesh,

     

      Congratulations. Of all the posts so far, yours is the first where the wi-fi sync started working again without having to reboot my computer, restart iTunes, or stop/start any services. This is working for two days straight which on my unit is already unbelievable.

     

      It also addressed the CPU spin on the MobileDevice service but I still have a CPU spin on ATH.EXE. How did you debug the challenge to this level and have you looked at the same thing for ATH.EXE.

     

      For the record, WIndows 8, 64 bit system. Both iPhone 4S and iPad were unable to do wireless sync and both now working over two days with no restarts of iTunes or any services. Could still fail over time but this is great progress to date.

     

      My next step is to put the same firewall rule on my other unit and see if I get the same results.

     

    Ratfinkle

  • MacUserAE Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 9, 2013 3:38 PM (in response to ratfinkle)

    Is there a Mac solution anywhere. My firewall is not even on on the Mac. Is there a firewall setting in time capsule?

  • JanSKay Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 9, 2013 3:48 PM (in response to MacUserAE)

    One would think a Apple/Mac computer using their built in Firewall wouldn't be a hindrance anyway. Or shouldn't be.

    MacUserAE wrote:

     

    Is there a Mac solution anywhere. My firewall is not even on on the Mac. Is there a firewall setting in time capsule?

  • pagemakers4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 9, 2013 4:00 PM (in response to JanSKay)

    It's not the mac firewall. I've never touched mine in years and sync was fine until apple's vista iOS 6!

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