Q: Apple maps very disappointing

You must be very mature.

IwantGoogleMapsBack wrote:

 

You must be very mature.

Why, thank you! I am.

Adam Getliff, funny name, nearly get life, isn't it. Telling someone to get a life must feel good. Hope you vented your anger now. Now please do something useful and kind and maybe you will feel even better.

Some of us don't feel the need to hide behind puerile psuedonyms.

Grow up.

Try directions from norfolk to Gatwick Airport! Takes you to Stansted! What a load of rubbish are they going to cure it? Or be as stupid and arrogant as ever?

thanks Meg for actually saying something constructive!!!!

What's with the hate you guys? Please, people!!

Why this Apple Maps experience is so painful

In 1999, I bought my very first computer, an iMac rev B. That was my introduction to computing. Through the years, I then owned in the following order: A G4 tower I bought for a bargain second hand, an iBook tangerine color, an iMac twin core duo, a white Macbook, iphone 4,  to my current line up of: an iMac intel Core i3, iphone 4s and a MacbookPro.

In addition, over the years, I have converted every one of my family members to mac products and numerous friends.

My personal experiences have always been great.

5 year ago, on a trip to Singapore I’d decided it was time to get an iphone as the camera had finally gotten up to the specs to make the investment of $1000 or so seem worth it.

Coming back to Indonesia with the iphone, I was completely blown away. It had an integrated music player, camera, video camera plus many other features. But the feature that I didn’t expect and completely blew my mind was the maps. Getting around in Indonesia on both motorbike and car was often a crap-shoot for me and would have to do a lot of asking and checking on the way to new locations. And even if id made the trip in the past, it was not easy to remember the directions. So when I discovered the power of the mapping feature, it made the $1000 id invested in this phone now completely and utterly worth it.

In the 5 years of using the iphone (now an iphone 4s) the features I take for granted and feel that I paid for are in the following order: Phone, SMS, Camera, Maps, Music player (plus integration to contacts and calendar.) I probably figure I pay $200 for each feature and am very very happy for it. The rest of the apps to me are toys and are of not that much of an interest to me.

So now with the new apple maps, it is slowly dawning on me that in all probability, ill be stuck with apple maps. I have no doubt, that in time, whether a week from now or 2 years from now, apple maps will make its way to being of equal power to that of google today. I need to be clear here, that for me, right now, apple maps has proven to be completely annoying and unable to perform the basic function of being a reliable mapping service. I need to do all lookups in google maps through the web browser for new addresses to be sure it is the right location. And even more annoying, when going to a contact and clicking the address, apple maps is simply left hanging to able to find addresses of some contacts. But again, there is no doubt, at some point in time, these issues will be fixed.

The pain is this: I don’t want to share my mapping use with a company that is forcing me to do it. If they had allowed me a return path to ios5, or in the future, allow me to choose between the way superior mapping of google maps in an integrated manner with the phone, id be fine. But I realize that apple is going to force me to help them build a mapping service, at the complete expense of my user experience. This user experience, for 13 years has been without complaint.

I don’t appreciate being treated like this. I will probably continue to use apple products. But I will not buy an ipad as I was intending to, and will slowly research Android phones with the intention of switching platforms when the right product presents.

All the people on this forum who are excusing apple for this move obviously feel differently from me. Id always felt that Apple was willing to put its customer experience ahead of all else. Again, that was only my personal feeling and the hardware that integrated with the software always spoke that to me in that manner. Apple maps seems like it’s a product that made its way through an iphone jailbreak and was released by an ambitious start up company – very impressive in that light. But apple maps was forced on me by Apple and will be asking me to give them my constant information to make their product useable. If they want to employ me, or at the very very least, give me free hardware, perhaps Id take it up if I was a retiree living in Florida. But im not interested at all in that. Id like to have the best hardware and the best software on the market, and want it in an integrated experience. That is what I paid the $1000 for. That is how it was represented at the time of purchase. And that is what it lived up to.

Very well said.

You echo the sentiments of many who have left comments on this thread. However, what will likely happen next is the following:

You will get teased, belittled or patronised, mostly by users in the USA (unpalatable but true - I am embarrassed for my many friends in the US), who will declare that as Maps works ok for them, you must be mistaken. Or that you were sent here by Samsung. Don't you know only Android trolls dare to criticise Apple?

People will call you names for 'upgrading' to iOS 6, citing that no one made you do it. Don't you see - it's your fault that Maps suck?

For goodness sake, they will say, Cook has apologised! What more can he do?! There are so many apps that can do just what Google Maps did - just install one of those! Except none of them do what iOS-integrated Google Maps did.

People will suggest that you should get a life, that if you can't get by without Google Maps then you are somehow mentally deficient - why are you making such a fuss over nothing?

They will attempt to bully you from this forum. Can't you understand - this is a user-to-user tech support forum? Not for the likes of you to call Apple out over one **** thing. Use the feedback link. Except that no one answers that..

Apple is not here, they will say. Except that Apple _is_ here. There are quite literally Apple informants (those with so many points, above a certain level) on this forum, reporting back to Apple so they may edit, delete and bar as they see fit. It would of course help everyone if as much effort was spent by Apple in actually contributing, but hey-ho.

And course they will say, go to maps.google.com and install a shortcut on your desktop. Again and again.

I really can't understand why and for what reasons and purposes those who are happy with Apple Maps are doing in this forum. Many of them are here only to criticise and ironize those who only want in return what was paid for.

You "ironic fanboys" are really boring and the only thing you are contributing is to denigrate even more the Apple image.

I used iMaps today as did a colleague driving in separate cars, going to the same address. iMaps took us both to a location several miles from the desired destination!

yes

yes

no

gkinchina wrote:

 

Agree. Better products and in this case, the simple, legally enforceable option of reverting to the product we purchased - IOS5 Maps. IOS6 Maps does not work for many people for a lot of reasons and none of the options suggested in Tim Cook's apology solve the problem.

Have you ever read the terms of conditions of the App Store? Clearly you have not.  You did not purchase IOS5 Maps.  You agreed to the following terms:

The software products made available through the Mac App Store and App Store (collectively, the “App Store Products”) are licensed, not sold, to you. There are two (2) categories of App Store Products, as follows: those App Store Products that have been developed, and are licensed to you, by Apple ( “Apple Products”); and (ii) those App Store Products that have been developed, and are licensed to you, by a third-party developer ( “Third-Party Products”). The category of a particular App Store Product (Apple Product or Third-Party Product) is identified on the Mac App Store application or App Store application.

Your license to each App Store Product is subject to the Licensed Application End User License Agreement set forth below, and you agree that such terms will apply unless the App Store Product is covered by a valid end user license agreement entered into between you and the licensor of that App Store Product (the “Application Provider”), in which case the Application Provider’s end user license agreement will apply to that App Store Product. The Application Provider reserves all rights in and to the App Store Product not expressly granted to you.

So, you can keep arguing with everyone who keeps trying to explain that you can't have what you seem to feel an entitlement to.  This entitlement wasn't yours to begin with and Apple has the right to change the apps and access to apps in the app store at any time, without YOUR or anyone's for that matter, approval.

So, there is no legally enforceable option. None.  Either use something else, or get another product that better meets your needs.

rbrylawski, you are right. So too was Johnnie Cochran of the "if the glove dont fit, you must acquit" fame. Now you lawyers go off and do what you do best.

Meanwhile, we will keep the heat up on this issue, which is not based on some kind of esoteric lawyer talk.

We had a product that we payed for that worked great. In upgrading that product, the usability was completely and utterly diminished for those not living on a golf course in Florida.

The upgrade was represented by apple as "the most powerful" mapping service when in fact, it was at very best a beta product relative to what was previously available to users. They grossly misrepresented the release of this mapping service. I was duped into upgrading and as a result of trickery, would appreciate the ability to return to the useable state my phone had prior to the upgrade. Ive never ever in 13 years of using computers been unable to downgrade when i find a new release unsuitable to my needs. It is preposterous at best and illegal at worst. 

duckdive wrote:

 

Why this Apple Maps experience is so painful

 

In 1999, I bought my very first computer, an iMac rev B. That was my introduction to computing. Through the years, I then owned in the following order: A G4 tower I bought for a bargain second hand, an iBook tangerine color, an iMac twin core duo, a white Macbook, iphone 4,  to my current line up of: an iMac intel Core i3, iphone 4s and a MacbookPro.

 

In addition, over the years, I have converted every one of my family members to mac products and numerous friends.

 

My personal experiences have always been great.

 

5 year ago, on a trip to Singapore I’d decided it was time to get an iphone as the camera had finally gotten up to the specs to make the investment of $1000 or so seem worth it.

 

Coming back to Indonesia with the iphone, I was completely blown away. It had an integrated music player, camera, video camera plus many other features. But the feature that I didn’t expect and completely blew my mind was the maps. Getting around in Indonesia on both motorbike and car was often a crap-shoot for me and would have to do a lot of asking and checking on the way to new locations. And even if id made the trip in the past, it was not easy to remember the directions. So when I discovered the power of the mapping feature, it made the $1000 id invested in this phone now completely and utterly worth it.

 

In the 5 years of using the iphone (now an iphone 4s) the features I take for granted and feel that I paid for are in the following order: Phone, SMS, Camera, Maps, Music player (plus integration to contacts and calendar.) I probably figure I pay $200 for each feature and am very very happy for it. The rest of the apps to me are toys and are of not that much of an interest to me.

 

So now with the new apple maps, it is slowly dawning on me that in all probability, ill be stuck with apple maps. I have no doubt, that in time, whether a week from now or 2 years from now, apple maps will make its way to being of equal power to that of google today. I need to be clear here, that for me, right now, apple maps has proven to be completely annoying and unable to perform the basic function of being a reliable mapping service. I need to do all lookups in google maps through the web browser for new addresses to be sure it is the right location. And even more annoying, when going to a contact and clicking the address, apple maps is simply left hanging to able to find addresses of some contacts. But again, there is no doubt, at some point in time, these issues will be fixed.

 

The pain is this: I don’t want to share my mapping use with a company that is forcing me to do it. If they had allowed me a return path to ios5, or in the future, allow me to choose between the way superior mapping of google maps in an integrated manner with the phone, id be fine. But I realize that apple is going to force me to help them build a mapping service, at the complete expense of my user experience. This user experience, for 13 years has been without complaint.

 

I don’t appreciate being treated like this. I will probably continue to use apple products. But I will not buy an ipad as I was intending to, and will slowly research Android phones with the intention of switching platforms when the right product presents.

 

All the people on this forum who are excusing apple for this move obviously feel differently from me. Id always felt that Apple was willing to put its customer experience ahead of all else. Again, that was only my personal feeling and the hardware that integrated with the software always spoke that to me in that manner. Apple maps seems like it’s a product that made its way through an iphone jailbreak and was released by an ambitious start up company – very impressive in that light. But apple maps was forced on me by Apple and will be asking me to give them my constant information to make their product useable. If they want to employ me, or at the very very least, give me free hardware, perhaps Id take it up if I was a retiree living in Florida. But im not interested at all in that. Id like to have the best hardware and the best software on the market, and want it in an integrated experience. That is what I paid the $1000 for. That is how it was represented at the time of purchase. And that is what it lived up to. 

And I totally agree!! All I'm saying is that the purpose of this forum is to solve questions and find answers~not tell each other how much we hate them!!!

Thanks,

slbyard

duckdive wrote:

 

I was duped into upgrading and as a result of trickery, would appreciate the ability to return to the useable state my phone had prior to the upgrade. Ive never ever in 13 years of using computers been unable to downgrade when i find a new release unsuitable to my needs. It is preposterous at best and illegal at worst.

Duped?  You mean you upgraded to iOS 6 just for the new mapping service?

As far as not being able to downgrade, I take it you've never run a firmware updater of any kind; firmware updaters typically do not allow downgrades.