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  • 1,530. Re: Apple maps very disappointing
    conorfromvictoria Level 1 Level 1 (95 points)

    Here is Seoul, S.Korea there is no evidence of buildings on the vectorized maps. English spelling of Korean names is well... just appauling. This is a releasable product Apple? 

    3D doesn't work either.... don't really care about this. But no buildings? Please.... 

  • 1,531. Re: Apple maps very disappointing
    damien1706 Level 1 Level 1 (0 points)

    i'm experiencing the same problem also.and also with tomtom navogation there is no active voice with it pfffff.

  • 1,533. Re: Apple maps very disappointing
    G Lam Level 1 Level 1 (0 points)

    I agree with you TOMSALDA. Very well said.

     

    That's why I just scrap the idea to upgrade to an Iphone 5.

     

    I am starting to stay away from Apple's product now. No more Apple purchase, including their stock. In fact, start selling.

  • 1,534. Re: Apple maps very disappointing
    Westmeath Level 1 Level 1 (5 points)

    Great post, Derek Fernandez.

     

    Apple don't seem interested in 2 way communication, though. I have submitted feedback & reported map errors and had no acknowledgement whatsoever.

     

    On iOS 5, I used maps in my business. It was a valuable tool. Apple maps is nothing more than an amusing toy in Australia and, it seems, in many countries except USA.

  • 1,535. Re: Apple maps very disappointing
    Derek Fernandez Level 1 Level 1 (5 points)

    Hi!  Thanks Matthew Morgan for your support! It means a lot! Your high level holds such gravity on these forums! =)

     

    Thanks Westmeath!  I agree with you.  Apple has made the transition from a products-based company to a service company with the addition of maps, and with it they need to adapt their processes if they wish their service to succeed.  The behind-closed-doors approach they normally adopt works well for building up hype for new products, and is a great marketing strategy - but for services (especially when your service is bad) this approach simply doesn't cut it.  Speaking to two Apple care staff today, they also sympathised with this view (hence forwarding my email to a higher level).  Change may be possible, but only if demand for that change is heard (I urge all disappointed customers to call Apple, if they have time - see my last post). 

     

    Just an update to that post - Atish sent this link (just additional info, the email I wrote was sent to a higher level, will have to wait for their response).

    iOS 6: Using Maps

     

    Furthermore, I previously wrote about my experience with Street Viewer by mymapplus.com - today they released their version 1.8 update to include Google data! It's a great implementation too, and definitely worth a look:

    photo.PNG

     

    There is no routing though (from point A to point B) - this suits my needs as I mainly walk to job locations within the Sydney CBD and inner-city suburbs, but for longer distances this app wouldn't be suitable. 

     

    Thanks for your time!  Derek.

     


  • 1,536. Re: Apple maps very disappointing
    etresoft Level 7 Level 7 (24,270 points)

    Apple is not and hopefully never will be a services company. Apple sells products to customers. Google is actually the company transitioning into ervices. Google used to be strictly an advertising company that sold your web surfing habits and email content to advertisers. You are the product that Google sells. That is still Google's primary business but now Google is also selling its maps as a service. Google encouraged user input and gave away the free service for years. Now Google charges commercial web sites to use its maps service and it is very expensive.

     

    You, as a consumer, still have the freedom to access Google's map services through its website or any apps it chooses to publish. Apple can't do that. It isn't a marketing decision. Apple literally doesn't have the legal right to include any services on its products without a license agreement. Apple and Google have decided not to renew that agreement. Customers may not agree with that decision, but it isn't their decision to make. They aren't the ones paying Google hundreds of millions of dollars and handing over users' personal information. You can choose to do that if you want, but Apple isn't going there anymore.

  • 1,537. Re: Apple maps very disappointing
    Nogueira Level 1 Level 1 (0 points)

    And the way things are going, sooner or later, Apple will call its users by the name of iBetas.

  • 1,538. Re: Apple maps very disappointing
    Derek Fernandez Level 1 Level 1 (5 points)

    Hi etresoft - I appreciate your response, but as I see it - Apple Maps is a service.  Just like iMessage is a service.  And iCloud.  Therefore, Apple is transitioning from a products based company to something more that includes services. 

     

    When the very core of that advertised service is not being provided and customers are left wanting (as is the case with Apple Maps) if that service is to succeed there (ideally) should be proper communication channels in place to deal with problems for that service. 

     

    I do think that this should be two-way, transparent communication; as informed customers are happy customers.  Indeed if this were the case, this thread would not exist, and we would happily have official responses regarding all of the questions raised here, rather than the current speculation. 

     

    Apologies in advance if my views cause you offence, that is not my intention!

  • 1,539. Re: Apple maps very disappointing
    iforumuser Level 1 Level 1 (10 points)

    I agree with you Derek

  • 1,540. Re: Apple maps very disappointing
    spanisheyes Level 1 Level 1 (0 points)

    I think most of us wouldn't mind recovering Google Maps app as we had it before the upgrade, even paying for it at the App Store, although I'm not very sure Apple would accept this possibility. I think it would be a good solution for us, at least for those who live outside the States.

    The only problem would be that not many people would use Apple Maps and then it will be difficult to improve them.

  • 1,541. Re: Apple maps very disappointing
    Derek Fernandez Level 1 Level 1 (5 points)

    Thanks iforumuser! I appreciate your support!  Thanks also for your information of your visit to the Apple store (past couple of days). This is what got me on board to call Apple specifically about this.

  • 1,542. Re: Apple maps very disappointing
    iforumuser Level 1 Level 1 (10 points)

    Derek,

     

    I'm glad you called them too.

    One apple employee ( I won't say if it was on phone or in person) was very sympathetic and admitted that they encouraged their family to wait before purchasing iphone 5's because they hear about all the issues on a daily basis. 

    I don't think anybody is happy with what is going on with the map issue.  I just wish as you have mentioned that Apple would keep us informed but it doesn't seem to be their way.  They knew that users worldwide would be very unhappy with the downgrade of Maps.  I just wonder what their plan was?

  • 1,543. Re: Apple maps very disappointing
    Nogueira Level 1 Level 1 (0 points)

    I completely agree with you.

  • 1,544. Re: Apple maps very disappointing
    Nogueira Level 1 Level 1 (0 points)

    spanisheyes wrote:

     

    I think most of us wouldn't mind recovering Google Maps app as we had it before the upgrade, even paying for it at the App Store, although I'm not very sure Apple would accept this possibility. I think it would be a good solution for us, at least for those who live outside the States.

    The only problem would be that not many people would use Apple Maps and then it will be difficult to improve them.

     

    You are correct, but the way it is now, I don't see how can we use it. I have been trying finding the same address everyday to see if something has changed, but nothing has changed. It has the same mess since the first day of launching.