Q: Apple maps very disappointing

Jumblemo,

Unless you have anything positive to contribute, perhaps you may be better actually going and helping..

Just advice before you inflame people.

Jumblemo,

Have just read all your last posts.

You clearly miss the point that Apple messed up here - big time, and that by denying a downgrade path and effectively locking upgraders into iOS6 they are alienating some of their strongest  supporters.

Why should I incur the costs you suggest to go back?

I have the right under UK consumer law anyway.

It might just take Apple a lot of money and some time to realise that tho...!

If I'm going to incur any cost at all, then that cost will be used to take us onto a new platform.

The reason being that I cannot risk this happening once more in the future, and it is that damaged trust and loss of faith that Apple have so badly underestimated.

I really think the whole situation is being overplayed by people requesting the return of Google Maps. That app was no more useful that Google's web app.  It's easy enough to access and move on.  Apple Maps is not good -- everyone knows that.  The real question is not whether they'll bring the old one back.  It's whether Apple Maps can be updated so that it is useful for everyone.  I used it this weekend and it worked really well.  Still, I understand the problems it has.  I have looked up addresses and reported problems.

I think the Maps problem is fixable.  I hope that, instead of ratcheting up the anger, users will give them a chance to correct the problem and put the torches and pitchforks away.  The increased anger over a first-world problem is ridiculous.

pedramolar wrote:

 

I really think the whole situation is being overplayed by people requesting the return of Google Maps. That app was no more useful that Google's web app.  It's easy enough to access and move on.

I'm having to really bite my tongue here.

  I used it this weekend and it worked really well. 

 

Ah, that explains it.

I think the Maps problem is fixable. 

What a relief.

I'm sorry that you continue to be sick about it.  I hope that maybe your employer will give you some time off to feel better about Maps.  Wouldn't want you to endanger yourself.

My point is relating my experience wasn't to say that Maps is great.  My post makes that clear.  What I think is ridiculous is that people are reacting as though they can't function without the original app.  Get on with it.  If you really don't like it, you can purchase another phone that meets your needs.  It's that simple.  Whining over and over again just makes you look like a troll.

People who have had positive experiences about Maps have just as much right to post here with out being derided.

I know Apple has even effectively admitted there are issues with maps, but I wanted to weigh in and say I have used it a few times since launch with no problems. My experience is that it is much better than the old maps app.

pedramolar wrote:

 

I'm sorry that you continue to be sick about it.  I hope that maybe your employer will give you some time off to feel better about Maps.  Wouldn't want you to endanger yourself.

 

My point is relating my experience wasn't to say that Maps is great.  My post makes that clear.  What I think is ridiculous is that people are reacting as though they can't function without the original app.  Get on with it.  If you really don't like it, you can purchase another phone that meets your needs.  It's that simple.  Whining over and over again just makes you look like a troll.

Add "or use the workarounds".  Otherwise, well said.

Yes, we get it Meg. Maps works for you, in the USA. Peppering that over any posts that dare criticize Forstall's cludge does not change the fact that as a product, Maps *****. I'm happy that it works for you though.

Why is it so hard for people to just acknowledge that Maps is sub-standard? Why the need to defend Apple's honour? Because I have have news - Apple certainly couldn't give a rat's about you.

Over the last few days I've seen rational, logical posts here deleted, members barred, all because they criticized the emperor's new clothes.

Self appointed forum gods swoop in with comments ranging from 'there is no problem, it's all a conspiracy' to 'if you don't like it, leave'. Many are slapped down for 'whining' or 'moaning' - posters are told to go away because this is a 'tech support forum' and not the place to shout at their beloved Apple.

Like it or not, the world outside of the USA (and yes, there is one) feels screwed over by Apple and their forced implementation of the 'most powerful mapping system ever' (remember that?). No-one responds to the Apple feedback links which means this is the nearest thing we have to publicly accessing Apple.

If you love Apple's Maps then you are either lucky that it works specifically in the places you live / need it, or you're very easily pleased - or possibly both. The rest of us are extremely ******-off and would like to get back to raising the volume and letting Apple know that this is not good enough.

Meg St._Clair wrote:

 

People who have had positive experiences about Maps have just as much right to post here with out being derided.

And those people including YOU do not have the right to make fun of, underestimate the suffering and the inconvenience caused, act childishly, accuse us of being sent by Google and competitors, defy reason and rationale, force the projection of their experience, think the world is their city or village, adore Apple and believe that everyone must do so, think they are always right because of their points, or be sarcastic of people who complain and don't share with them their positive experience about the new iSorry iLost product.

Today I am in Riyadh Saudi Arabia and my iLost has no clue of what so ever on how to move from one location to another. All what it shows me is the digital map again which is inferior to a local paper map.

What did Apple get from upsetting a customer like me who bought at least 40 Apple devices for him, friends, and relatives without making a single cent in profit. I was selling at cost and the only parties who made money in that were Apple and FedEx.

Now i don't like Apple. I believe it is Apple which should like ME because I bought their product.

And possibly illegal as well to deny a return path to the IOS5 maps.

It is this issue of legality, combined with independent efforts by others that gives me confidence that IOS 5 Maps will soon be available one way or the other.

First came the apology after a lot of customer noise. Next comes the ability to move back to IOS5 Maps after more consumer action. It will happen.

You assume that the majority of people are angry about Maps.  This may or may not be true.  I understand that you are not satisfied -- you have made it clear over and over again.  When the same people keep raising the heat on the issue, it doesn't change things.  Apple has acknowledged the problem.  What else do you seek to gain?  Apple has named a lot of workarounds that will help you; Are they not good enough?

Everyone here acknowledges that there is a problem, even though their personal experiences have been better than yours.  I didn't see any comments expressing a "love" for Maps.  I just don't understand how belittling people with different experiences helps.  Apple needs to work on it.  You need to decide what's going to work for you.  Complaining and attacking on a message board is accomplishing nothing.

If you don't like Apple, don't use their products. There is a problem, which they will attempt to solve in a way that they think is best.  Not everyone will agree and each individual is free to make his/her own decisions.

No. The workarounds are not good enough for me and many people I know.

The solution we need is to go back to IOS5 until Apple fixes its maps.

And yes, each individual is free to make their decisions but Apple is not free to make the decision to block a return path to IOS5. In fact, many think it is illegal.

Please explain, so we can all understand.  I have used some of them, including the Google web app; they're all well-functioning.  If Google's data worked for you in iOS 5, it should work for you as a web app.  What am I missing?

It's actually useful to complain. It's part of helping make Apple realize the extent of the problem. And also part of warning others about the existence of the problem (which is useful for users visiting these forums). In essence, the complaints are technical.

Calling those with legitimate complaints "whiners" and "trolls" just makes Apple supporters appear unempathetic and unsupportive. Is that a good impression to leave? The people who are complaining are not trolls.It's just silly to keep on saying they are. It's denial.

It is also factually true that most people do not like the new Apple Maps. As has been posted in this thread (with reference links) people who use the app on a daily basis have dropped from 25% of iOS users to just 4% since the upgrade to iOS 6. That's a huge indication that the overwhelming majority of people find the new app unusable.

Remember, Apple took a solution which worked and turned it into one which simply does not work for the overwhelming majority of their customers. It was reasonable for those users to assume that an upgrade offered better service and not that it would destroy existing service.

In my case, I live in Tokyo. By any standards a major city, and a major Apple market. Yet with the new Apple Maps all the block numbers are missing! That would be like leaving out all the street names on a U.S. map. It makes the app completely unusable. You can't see where you are at all. For the most part you just see huge blank outlines. It's astonishing, really astonishing, that this app got out of any sort of software QA.

Either Apple thinks its customers will just settle for anything they put out or Apple has the worst software testing division on the planet.