Announcement: Update to iOS 12

Enjoy a faster and more responsive experience as well as fun new features, like Memoji and Camera Effects.
Get iOS 12 > https://support.apple.com/ios/update

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: what is error 6 when updating?

error message 6 occur when updating to ios6, how to solve it?

iPad (3rd gen) Wi-Fi, iOS 5.1.1

Posted on

Reply

Page content loaded

Sep 19, 2012 2:56 PM in response to pvcgary In response to pvcgary

Error 2, 4 (or -4), 6, 40, 1000, 9006

  1. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
  2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
  3. Verify that access to ports 80 and 443 are allowed on your network.
  4. Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
  5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
  6. Restore your device while connected to a different network.
  7. Restore using a different computer.


Rename, move, or delete the iOS software file (.ipsw)


iTunes uses "ipsw" files to restore your device. If those files are unusable, then try deleting them, renaming them, or moving the file to a different directory. This will cause iTunes to download a new copy of the IPSW. When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:

Mac OS X

iPhone ~/Library/iTunes/iPhone Software Updates
iPad ~/Library/iTunes/iPad Software Updates
iPod touch ~/Library/iTunes/iPod Software Updates
Note: The tilde "~" represents your Home directory.


Windows XP


iPhone C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
iPad C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
iPod touch C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
Note: To quickly access the Application Data folder, click Start, and then choose Run. Type %appdata% and click OK.


Windows 7 and Vista


iPhone C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
iPad C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
iPod touch C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
Note: To quickly access the AppData folder, click Start, and then in the search bar type %appdata% and press the Returnkey.


Sep 19, 2012 2:56 PM

Reply Helpful
User profile for user: pvcgary

Question: what is error 6 when updating?