Previous 1 4 5 6 7 8 Next 274 Replies Latest reply: Sep 22, 2014 3:33 PM by Alainn9 Go to original post
  • AnfaalR Level 1 Level 1

    i see..well, i don't know what's the issue then. why it turns out to be that way. have NOOOOO idea.

  • jbradc Level 1 Level 1

    I just noticed this...even after a full restore of the iPhone.  I have 2 devices (ipad 3, iPhone 4) both sync to the same laptop and itunes library, both have iTunes Match enabled. 

    When the ipad is syncing in iTunes with the iPad selected, under the Music heading it says "iTunes Match enabled".  When my iPhone 4 is syncing in iTunes with the iPhone selected, under music it has the old "Sync music..." options.


    It's like iTunes does not recognize that I have iTunes match enabled on the iphone after the iOS 6 update.

  • Joe Siegler Level 1 Level 1

    I had this problem, too.


    Solved it by updating iTunes Match on my computer.  Then go to the phone, turn OFF iTunes in the Cloud, then turn it back on again.  Works fine since I did that.

  • NoOnEx Level 1 Level 1

    Does anyone know under what section we should file support tickets to apple for Music Match?  Its not listed as a service or software on their support site.

  • BBones328 Level 1 Level 1

    Your podcast are now in a separte app. I've been able to play mine, but no music

  • iSRS Level 1 Level 1

    I've decided since my iPhone 4 will be in a box to Gazelle in 48 hours, I'm not going to bother. Since my wife's iPhone 4S and my new iPad are fine. Hoping the iPhone 5 will be, too.

  • Graeme Austin Level 1 Level 1

    Thanks very much as this solution worked for me!


    I had updated my iphone 4 to iOS6 over the air and my music was caught in limbo.


    Quick warning to those intending to follow this path: the restoration of apps and music can take a looong time if you internet connection isn't superfast and if you have a lot of apps and/or music.

  • george x Level 1 Level 1

    had provblem with ipad 2 and music and videos that i. Neither cloud based music showed up nor did the videos though they still occupied memory.


    i did a restore and the video s are now showing but music not.


    strangly on my iphone 4 the music and videos work.




    on an updated macbook pro no music shows up as available on icloud match... though a list of the tracks does.


    i think some of this is the cloud not working

  • Macca316 Level 1 Level 1

    Well I decided to do a full restore and wow it actually solved it for me, and it gave me my album artwork back as it shouild be.


    Thanks for that tip AnfaaIR

  • rycottrell Level 1 Level 1

    Add me to the list of similar problems.  I fiddled with the Match buttons and options in Itunes and on my iPhone 4S and my iPad 2.  On my iPad 2 I can at least get artist information and album covers, but no songs show up.  On my iPhone I can't get past the Cloud icon with the progress bar that never moves.  I can't click on any of the buttons on the music screen. 


    It may simply be an issue with the service being behind right now, but what I can't figure out is why the upgrade deleted all the songs I had locally on my iPhone. I tried restoring from a backup, and it didn't fix.


    Very strange. 

  • nhorsthuis Level 1 Level 1



    I've spent a number of hours trying to fix my device.


    Whilst not having exactly the same problems as most, I think the following might work for those using Match.


    • If you have your music loaded onto the device and it isn't playing (for whatever reason) Use the restore function within iTunes. (Make sure you have a suitable backup! Don't hold me to account should things go awry)
    • When the restore is complete go into the Settings > Music > Match - Switch OFF Match BEFORE opening the Music application
    • Now open the Music app and no music should be available
    • Re-open Settings > Music > Match and switch it to ON
    • Re-open the Music app and it should ask for your iTunes password
    • The iCloud icon should appear with a progress bar and should complete quite quickly
    • Now open a playlist or track and check that the music is playing correctly
    • If not - get even angrier at Apple's lack of clarity over how iOS 6 could play havoc with Match!


    If any Tech blog is reading this thread please bring it to Apple's attention about how painful this process has been. Collectively many hours have been wasted over this issue.


    Remember Apple we pay for this 'tool' as a subscription and it would have been much easier to just dump all my music on and off the device than use Match.

  • george x Level 1 Level 1

    weird but on the ipad it is now working and although all the artwork is not there the music has appeared


    so i think some of this is a cloud overload problem??

  • jungphil Level 1 Level 1

    Same here... Hopefully Apple figures this out soon.

  • rgrossi Level 1 Level 1

    Having similar problems.. it's very frustrating not to have access to my music. After updating to iOS6, I only see a picture of a cloud when opening the Music app. If I switch off iTunes Match, it says "no music on device" even if I go to the store and redownload an old purchase. Also the music still seems to be taking up gigs of space even though I don't see it under General > Usage.

  • george x Level 1 Level 1

    now sort of working on the macbook pro but only from the mini player


    something weird going on and i would stop fiddling now and see what happens in the next few hours

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