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iOS 6 update = Speaker not working properly

My speaker was fine and I have no reason to believe there are any hardware issues. As soon as I updated my iOS 5.1.1 to the new iOS 6 it stopped working and now I can't listen to music or watch videos on my iPhone unless I insert a headphone!

What's happened and how can this be resolved?

iPhone 4S, iOS 6

Posted on Sep 19, 2012 4:53 PM

Reply
285 replies

Feb 11, 2013 5:31 AM in response to SnipesHeat

Hey all,


Encountered the Same Symptoms like you all.

I read through the Wohle Post, what did the Job for me, was the Solution from pool_boy.


Take something thin, e.g. A knife and clean the iphone Dock connector.

You will be suprised, how much dust can hide in there!!


After i Removed all of it, the Problem was solved.


I guess now we know, why Apple introduced a New Docking Adapter to all its New products..... The Old One ***** dust like a vacuum.

Feb 11, 2013 3:30 PM in response to none11

I took my 4s into the Apple store, they said it needs a new speaker

, $60, or they would give me a new phone for $200. When my phone was just a couple of months old, it had problems, they replaced it (probably with a refurbished phone), Now they go back to the purchase of the original phone and tell me I am 60 days past warranty, so too bad :-(

Feb 14, 2013 9:19 PM in response to SnipesHeat

Hey everyone. I'm not sure if my problem is the same since it started with the 5.1.1 I never upgraded my iPhone until the problems showed. The symptoms are the same though, no music but now and then for example when I am changing the ringtone, the speaker will work. I was hoping that this new update would have helped but it didnt. I tried cleaning the dust several times to no avail. But when I stick it in this old dock that always had been a little iffy, it starts working like it should. Music plays and volume is changeable except occasionally it will start playing through the dock. I'm all out of ideas and I was hoping if someone smarter out there knew what was going on. My conspiracy theorist brother thinks something in the line of these being programmed to become faulty after a while, to make us buy a new one.

Feb 20, 2013 12:42 AM in response to refusetodie

Hi Guys,


As you can see from all the posts, there are two problems that are quite prominent in iPhone 4/4s.


One is an easy to solve problem- simply by cleaning the headphone plug and the dock, the speakers work again once the dirt is cleared.


The second one is the more problematic one. Nothing I did solved the problem, and so I brought it back to Apple Service Centre. They did not even tell me what the problem is, nor acknowledge that this is a widespread problem. They just changed the battery and the mainboard, and passed the phone back to me.

I understand in some other countries, they will do a one-for-one exchange (though i believe those will be refurbished phones).


So my advice is to bring it to the Service Centre if your warranty is still there. Or else it will not be worth the cost of repair/ changing the phone.


Cheers.

Feb 21, 2013 4:14 AM in response to refusetodie

Like everyone else, I've tried everything from blowing air to restore to reset to talking to Apple support. Nothing fixed my problem and I've spent at least 16 hours personal time. Unlike many, I'm beyong 12 months so the last resort is heading to the Apple store and insisting they replace the 4s with a refurbished 4s for $0. I'll place the recorder on in full view and get everything down.


I can just imagine the size of a class action suit if this issue is not settled quickly and equitably.

Feb 21, 2013 7:32 PM in response to Typeo628

And AGAIN if your issue is fixed by cleaning the port on the phone, then your issue is NOT the same issues as most of us have/had.


If the problem started just after you did a software update, then either you have bad luck, or - like us - you have one of the 4S phones that is affected by the softwear problem. Cleaning the phone does NOT fix a software problem.


If your phone has crud in the port, then yes, cleaning it might solve the problem. But that is NOT the issue for most of us.


Not for me anymore either, since they sent me a new phone. All I did was talk to customer service and they sent me a replacement phone. No deductable, and yes, my phone was long out of warrenty. I would suggest anyone with the software problem try calling Apple.


All that said, I'm too chicken to do the most recent update... lol

Feb 24, 2013 5:24 PM in response to Nebenan

Thanks for the post! I had the same issues with no sound control with my volume button, AirPlay always selecting dock connector, etc...


Tool a knife to clean out the dock connector, and pulled out some dust bunnies and a small piece of gum wrapper foil wedged in there. Picked it all out and everything works great now.


The connector must be ultra sensitive to debris. I wonder if the software update just made the connector more susceptible to dust and dirt in the connector.


Thanks again for the post!

Feb 26, 2013 5:28 AM in response to michelle@mnp13.com

Michelle


I experienced the same thing with my iPhone 4 last night. I did the upgrade and bam, my sound was gone! I am convinced it was the update, it has got to be, and once I started reading other people were having the same problem I was even more convinced that it was a software bug. Luckily my sound has returned, for how long I do not know! I am hoping it will be OK, but I doubt it. What number did you phone for Apple? I am surprised they changed it for you out of warranty :-)

iOS 6 update = Speaker not working properly

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