rossvarrette417

Q: personal hotspot?

after upgrading to ios 6 my personal hotspot dissapeared and won't come back after reseting network settings. i also called att and they couldnt do anything either??

iPhone 4, iOS 6

Posted on Sep 19, 2012 5:56 PM

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Q: personal hotspot?

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  • by aa888,

    aa888 aa888 Sep 28, 2012 9:50 AM in response to Johnno70
    Level 1 (0 points)
    Sep 28, 2012 9:50 AM in response to Johnno70

    Thanks John, it's good to know someone actually got a resolution on this without compromising on anything (but time).

     

    Can you post the your AT&T case number to this thread so we can reference it with AT&T?

  • by ewtriple,

    ewtriple ewtriple Sep 28, 2012 6:17 PM in response to rossvarrette417
    Level 1 (0 points)
    Sep 28, 2012 6:17 PM in response to rossvarrette417

    I finally fixed the personal hotspot on my iOS6 iPhone 4s.  I ignored AT&T advice to just get a replacement phone from Apple.  Instead I just kept experimenting.

    This is the sequence that finally worked:

    1.  Have your phone on the 5 Gb plan with personal hotspot.

    2.  Online change your plan to the least expensive data plan available.  Let it sit for 10 or 20 minutes.

    3.  Reboot the phone.

    4.  Reset the network settings.

    5.  Go back online and sign up for the 5 Gb plan with personal hotspot.

    6.  Wait 10 minutes or so.

    7.  Reboot the phone.

    8.  Reset the network settings. 

    8.  Go to settings, general, cellular, personal hotspot - and then see that the on/of button for personal hotspot is available.

     

    I guess that removing a large data plan altogether was necessary to properly reset the phone to allow personal hotspot to be available with teh 5 Gb plan.

    I hope this helps others.

  • by manueltech,

    manueltech manueltech Sep 29, 2012 9:33 PM in response to Johnno70
    Level 1 (10 points)
    Sep 29, 2012 9:33 PM in response to Johnno70

    I found another site for solution: https://community.verizonwireless.com/thread/783415

  • by manueltech,

    manueltech manueltech Sep 29, 2012 9:33 PM in response to N45H
    Level 1 (10 points)
    Sep 29, 2012 9:33 PM in response to N45H

    I found another site for solution: https://community.verizonwireless.com/thread/783415

  • by mcewen98,

    mcewen98 mcewen98 Sep 30, 2012 4:18 AM in response to manueltech
    Level 1 (19 points)
    iPhone
    Sep 30, 2012 4:18 AM in response to manueltech

    Again - the problem is not connecting using one of the 3 available options. The problem is getting it to turn on at all.

  • by Choi10916,

    Choi10916 Choi10916 Oct 1, 2012 12:53 PM in response to Johnno70
    Level 1 (0 points)
    Oct 1, 2012 12:53 PM in response to Johnno70

    I had similar path as Johnno70. I went back and forth between AT&T and Apple support. Many attempts at reseting network settings and removing/restoring data plan from AT&T. Apple Genuis Bar put a SIM in the phone that was provisioned for 5GB service with tethering and it worked fine. Put my SIM in a phone running iOS 5.1.1 and it tethered fine as well. Apple sent me back to AT&T to resolve an apparent "provisioning" issue.

     

    Next call to AT&T I asked to speak with a manager. I explained that I had a 4GB data plan with tethering for the past year and it stopped working when I upgraded to IOS 6 (trying to enable Hotspot says call AT&T). She transferred me to Technical Support who transferred me to Business Data Support. Resolution steps:

    • remove data plan and reboot
    • add 4GB data plan with tethering back in
    • power down for 2 minutes
    • startup and was able to turn on hotspot
    • still can't tether by USB can can use WIFI hotspot

     

    AT&T claims this is a workaround to an Apple bug is iOS 6 that Apple told them 28SEP12 but the Genius bar didn't seem to know anything about it.

  • by aa888,

    aa888 aa888 Oct 1, 2012 1:20 PM in response to Choi10916
    Level 1 (0 points)
    Oct 1, 2012 1:20 PM in response to Choi10916

    I did everything Choi10916 said (instead of calling AT&T I changed my data plan to 300mb, power cycled the phone and added the 5GB with personal hotspot) + reset network settings to get mine to work.

     

    Thanks a bunch!!!!!!!

  • by Normalhepkat,

    Normalhepkat Normalhepkat Oct 1, 2012 1:39 PM in response to rossvarrette417
    Level 1 (0 points)
    Oct 1, 2012 1:39 PM in response to rossvarrette417

    FINAL RESOLUTION.    I spoke with Enterprise Tech Support today regarding our numerous iPhones with tethering not working.   They told me that it will not work with a 4GB plan.   We changed all our devices to a 5GB plan and everything seems to be working.

  • by mcewen98,

    mcewen98 mcewen98 Oct 1, 2012 1:55 PM in response to Normalhepkat
    Level 1 (19 points)
    iPhone
    Oct 1, 2012 1:55 PM in response to Normalhepkat

    I don't think that is true... at least with Verizon. I spoke to several customer support reps who confirmed this should be working on my 4gb shared plan.  In fact the day I got my phone it was working, then suddenly stopped several days later.

  • by Johnno70,

    Johnno70 Johnno70 Oct 1, 2012 1:58 PM in response to Normalhepkat
    Level 1 (5 points)
    Oct 1, 2012 1:58 PM in response to Normalhepkat

    I have it working on AT&T on the 4gb plan.  The switching from current plan to a new plan and back again seems to be the trick, not sure it matters which plan you end up on.  Whatever gets it working for you though is a good thing.

     

    J.

  • by Steve with iPhone,

    Steve with iPhone Steve with iPhone Oct 1, 2012 2:39 PM in response to rossvarrette417
    Level 1 (0 points)
    Oct 1, 2012 2:39 PM in response to rossvarrette417

    Mine was finally fixed today.  ATT level 2 support had to manually apply the "global tethering" setting to my 5GB data plan. It was not applied by default like it should have been. Lower level tech support doesn't have access to this "checkbox" on their configuration platform.

  • by mcewen98,

    mcewen98 mcewen98 Oct 1, 2012 4:46 PM in response to Steve with iPhone
    Level 1 (19 points)
    iPhone
    Oct 1, 2012 4:46 PM in response to Steve with iPhone

    I called Verizon tonight. Personal hotspot now works on my iphone 5 but not my wife's. We have the shared 4gb data plan.  The fix was to "reset my data account" - since the feature was already enabled.  Resetting my network setting did not help. They wanted me to restore the phone explained why I didn't think that would fix it, then it started working before I could finish. I asked specifically what she did and the response was "reapplied the data settings on the account".

     

    Personal hotspot on my wife's phone still doesn't work. Verizon said there is nothing else that they can do their end - so they called apple for me and called me back an hour later. Verizon said they spoke to level 2 support and verified that apple knows about the ios6 bug that's causing this. I assume the fixes that the carriers are doing are workarounds.

     

    As long as it works on my phone I am happy. Hopefully apple can fix the problem on their end soon.

  • by mhudson78660,

    mhudson78660 mhudson78660 Oct 2, 2012 5:39 PM in response to rossvarrette417
    Level 1 (0 points)
    Oct 2, 2012 5:39 PM in response to rossvarrette417

    I added the 4gb shared plan today and did not have the option on either phone. I then did a hard reboot and both phones have the option on AT&T.

  • by Aks79,

    Aks79 Aks79 Oct 6, 2012 11:45 PM in response to rossvarrette417
    Level 1 (0 points)
    Oct 6, 2012 11:45 PM in response to rossvarrette417

    Hi Rossvarrette

    I had the same problem, I m with 3G in UK

    Go to settings, general, mobile data and there is personal hotspot icon... Switch it on and it reappears at its usual place... Cheers

  • by nickycohen,

    nickycohen nickycohen Oct 12, 2012 3:16 PM in response to rossvarrette417
    Level 1 (0 points)
    Oct 12, 2012 3:16 PM in response to rossvarrette417

    I don't believe this is a carrier issue at all.  I live in Australia and am having precisely the same issues.  Since installing IOS 6, my Hotspot function doesn't work.  My computer connects to any other wireless network without difficulty, but not the HOTSPOT - even though my phone is telling me that "a device" is connected.

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