Previous 1 32 33 34 35 36 Next 794 Replies Latest reply: Jan 19, 2016 9:20 AM by Aledes Go to original post Branched to a new discussion.
  • ExtremeApple Level 1 Level 1

    Same problem with iOS 6.1.1

  • 粟泽强 Level 1 Level 1

    Upgrade 6.1.1, WiFi or gray, tried to restore the network settings, and then restart, so still, is this really is a hardware problem? Upgrade 6.1 had previously been used in well with no problems

  • Reallyapple... Level 1 Level 1



    This update that you speak of is the sole reason my wifi does not work haha.


    Thanks tho!

  • ImKarthikK Level 1 Level 1

    Same issue here. Ther's still a confsion if this is a hardware bug or a software bug. Check if you have a valid WiFi MAC Address under Settings > General > About > WiFi. Try doing a DFU Restore, and try to enable WiFi. If not, I would suggest you to take it to the nearest Apple Store. I have also written some of the methods to bring back WiFi. Please follow those at your own risk!

  • bombsquad70 Level 1 Level 1

    going through a health check right now same issue  am i wasting my time does anyone have an answer to get wi fi back running? It started as soon as i left the country yesterday

  • Darthone Level 1 Level 1

    Sorry "SSDD" with the update last night. Other than the cold pack on the phone for a few minutes, I got nothing. The update rebooted the phone and return with the Wi-Fi option grayed out again. I shut down the phone, applied the ice pack and waited for a few minutes then turn on the phone. The Wi-Fi option is back but I still have problems getting a signal after the phone warms back up.


    Apple wants to focus on the customer’s experience. “Magic, Unicorn and walking on water” but no here’s a big SOL and buy a new iPhone 5s response. Hey Apple how about fixing the exiting customer’s frustration.

    Sorry for the rant, I’m low on sugar today.

  • fromsouth Level 5 Level 5

    Level 1Level 1 (0 points)


    I think (JMHO) that post above is a constructive  addition to that thread. Everyone can see it on page 32.

    It is really of no importance if we feel it is software or hardware. Cause if it is software - Apple never guarantied it. If it is hardware, Apple replaces those under warranty - right on the spot.  Problem is not everyone is covered by warranty, hence me re posting information above.

  • chenggn Level 1 Level 1

    My WiFi back to work with the hair dryer method. I used a lamp rather than a hair dryer.

  • acaldwell15 Level 1 Level 1

    If I'm under warranty and I'm having the same issue, will my phone be replaced or sent away?

  • Glenn168lao Level 1 Level 1

    Try removing your sim card and turn your iphone off at least 5 minutes, then turn it on again, wifi button will be restored, in my case. Hope it works. Just do the procedure again if it greys out.

  • Sk.Elena Level 1 Level 1

    Sim removal doesn't work..

  • Sk.Elena Level 1 Level 1

    this only worked the first time and only for 5'..

  • xklevin1 Level 1 Level 1

    Try going to services and restarting Apple Mobile Device.

  • Darthone Level 1 Level 1

    Here’s how I restored the option to use Wi-Fi without resetting your phone. Try this method at your own risk. I have a second iPhone to test with so please be careful.

    1 Power off device,

    2 Wrap the device in a thin towel,

    3 Place the device in a freezer for 30 minutes.  

    4 Remove from freezer and clean off any ice buildup,

    5 Attach the charger before powering up device,

    6 Now power up and check to see if your wireless option is available, *FYI* after the device has powered up you will notice the battery almost completely drain, that’s ok.

    7 let the device charge up to 100% and do not power off device at this point. I’ve notice restarting the device resets and gray out the Wi-Fi option.


    I tried this method a few times and it worked for me. If you fear moisture could be the problem then I suggest trying the rice in a zip lock bag method. Place the device in the rice then zip the bag. Leave the device in the bag in a dry location for 2 days. This should remove the moisture from most phones but does not guarantee your phone will be fixed. There are reports of the sim card removal working for some. Others use direct heat lamp or hair dryers, please be careful using these methods which could create irreversible damage to your phone.

  • Michael Battenfield Level 1 Level 1

    If you are still under warranty, walk into the Apple Store, up to the Genius Bar and tell them the problem, hand them the phone, they see its not working, check your SN#, and MAY open the back to check for water damage (they don't always), then will say "be right back", and will return with a new (or more likely, refurb) iPhone, will transfer what they can and hand you your new phone.

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